Activity

From March 28, 2018 to April 26, 2018

12:14 Support #8374 (Pending Customer Feedback): SCP ID :##4508##] : id: 0197565_ZAFAIS NIAGA_approver ...: Root Cause: Approval Matrix not set up
Solution: Update Approval Matrix and initiate the transactions again Yap Kah Yan
09:40 Support #8374 (Closed - End of life cycle): SCP ID :##4508##] : id: 0197565_ZAFAIS NIAGA_approver...: Hi,
Kindly attend below request:-
Customer unable to see pending transaction when she login using 'approver' id :... Zahir Abd Latif

11:58 Support #8364 (Development / Work In Progress): SCP ID :##4498##] : CANNOT LOGIN APPROVER (ID : 0...: Error Code 99.
May be cause Wrong OTP. ask izzati to ask user to retry or check with SM team.
Stephanie Sufrapto
09:19 Support #8371 (Closed - End of life cycle): SCP ID :##4504##] : Unable to perform FTL-Single user...: Hi,
Kindly attend below request:-
Kindly assist to check on this matter, This customer unable to perform FTL for ... Zahir Abd Latif

12:53 Support #8363 (Closed - End of life cycle): SCP ID :##4497##] : Fund Transfer To Joint Account: Issue closed in SCP. Zahir Abd Latif
12:52 Support #8362 (Closed - End of life cycle): SCP ID :##4496##] : CHECKER UNABLE TO APPROVE USER MA...: User report that the username was successfully approved.
Issue closed in SCP. Zahir Abd Latif
12:51 Support #8354 (Closed - End of life cycle): SCP ID :##4492##] : URGENT : CHECKER UNABLE TO APPROV...: Issue closed in SCP. Zahir Abd Latif
12:51 Support #8353 (Closed - End of life cycle): SCP ID :##4491##] : id: 0195494_MADACORP AGROSERVICES...: Issue closed in SCP. Zahir Abd Latif
12:50 Support #8349 (Closed - End of life cycle): SCP ID :##4489##] : id: 0195461_CA Locked: Issue closed in SCP. Zahir Abd Latif

13:35 Support #8363 (Pending Customer Feedback): SCP ID :##4497##] : Fund Transfer To Joint Account: Yap Kah Yan
13:34 Support #8363 (Pending Prod Deployment): SCP ID :##4497##] : Fund Transfer To Joint Account: System behavior as system recognized account number as own account (return by host) Yap Kah Yan
13:26 Support #8362 (Pending Customer Feedback): SCP ID :##4496##] : CHECKER UNABLE TO APPROVE USER MAI...: Root Cause: Deadlock
Solution: To retry on approving user.
If error persists, provide script to update pending fla... Yap Kah Yan
12:18 Support #8364 (Closed - End of life cycle): SCP ID :##4498##] : CANNOT LOGIN APPROVER (ID : 01974...: Hi,
Kindly attend below request:
Customer cannot login his approver account. When login, error appear "inactive... Zahir Abd Latif
12:13 Support #8363 (Closed - End of life cycle): SCP ID :##4497##] : Fund Transfer To Joint Account: Hi,
Kindly attend below request:-
Kindly assist me to find the solution to this problem.

Customer report that... Zahir Abd Latif
12:11 Support #8362 (Closed - End of life cycle): SCP ID :##4496##] : CHECKER UNABLE TO APPROVE USER MA...: Hi,
Kindly attend below request:-
Kindly help me to check on this username. User report that they got the followi... Zahir Abd Latif

16:12 Support #8354 (Pending Customer Feedback): SCP ID :##4492##] : URGENT : CHECKER UNABLE TO APPROVE...: User requested to update current user name in master table (tb_am_user)
Root Cause: database deadlock
Solution:... Yap Kah Yan
16:10 Support #8353 (Pending Customer Feedback): SCP ID :##4491##] : id: 0195494_MADACORP AGROSERVICES ...: Suspect changes is to revoke token from user.
Root Cause: There is changes related to token which is pending for a... Yap Kah Yan
12:41 Support #8349 (Pending Customer Feedback): SCP ID :##4489##] : id: 0195461_CA Locked: Root Cause: database deadlock
Provided user script to update pending flag.
update bib_user set mk_pending = '0' w... Yap Kah Yan
09:26 Support #8354 (Closed - End of life cycle): SCP ID :##4492##] : URGENT : CHECKER UNABLE TO APPROV...: Hi,
Kindly attend below request:-
Kindly assist me to check on this problem. User claimed that this problem is re... Zahir Abd Latif
09:21 Support #8353 (Closed - End of life cycle): SCP ID :##4491##] : id: 0195494_MADACORP AGROSERVICES...: Hi,
Kindly attend below request:-
Kindly need your assistance to check on this matter,

Customer claimed u... Zahir Abd Latif

23:06 Support #8349 (Closed - End of life cycle): SCP ID :##4489##] : id: 0195461_CA Locked: Hi,
Kindly attend below request:-
Kindly need your assistance to check on this issue, customer request to unlocke... Zahir Abd Latif

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