B - Production Support » Agrobank Support

January 09, 2020

10:04 Support #10545 (Pending Customer Feedback): [SCP ID :##5211##] : Cannot activate single user_MY00...

Need confirmation with SM what the response for unbind when the token not yet bind with user.
As we replicate in S... Stephanie Sufrapto

December 30, 2019

13:34 Support #10552 (Investigation): [SCP ID :##5216##] : UNABLE TO LOGIN INITIATOR : S.B.S.K. PLANTAT...

Cannot find the root cause.
Solution: asking for user to re-test on different web browser Bramantyo Pujo Wiyono

December 26, 2019

11:20 Support #10552 (Work Completed-End life cycle): [SCP ID :##5216##] : UNABLE TO LOGIN INITIATOR : ...

Hi,
Kindly attend below request:
Customer informed she unable to login initiator via Agronetbiz as the error appe... Zahir Abd Latif

December 24, 2019

12:28 Support #10550 (Closed - End of life cycle): [SCP ID :##5215##] : UPASS JNDI cause session issue...

Hi,
Kindly attend below request:
As aware we are facing session issue and deadlock issue at upass after CUA migra... Zahir Abd Latif

12:19 Support #10549: [SCP ID :##5214##] : BIB - transaction history loading & hit internal server error

Hi CF.
Please help to look into this. it should go to another server if one server it's too heavy.
Stephanie Sufrapto

12:16 Support #10549 (Work Completed-End life cycle): [SCP ID :##5214##] : BIB - transaction history lo...

Hi,
Kindly attend below request:
Please look into this issue urgently, we have face this issue twice on 19/12/201... Zahir Abd Latif

December 23, 2019

16:21 Support #10547 (Closed - End of life cycle): [SCP ID :##5213##] : RPP SI failed.

Hi,
Kindly attend below request:
Pelanggan memaklumkan transaksi SI tidak berjaya – New RPP Instant Transfer.
... Zahir Abd Latif

16:03 Support #10545 (Work Completed-End life cycle): [SCP ID :##5211##] : Cannot activate single user_...

Hi,
Kindly attend below request:
Customer unable to proceed with FTL for single user as error inavlid username an... Zahir Abd Latif

December 16, 2019

12:10 Support #10516 (Pending Prod Deployment): [SCP ID :##5202##] : IBAM: error while checker approvin...

Issue caused by query enhancement.
Revert the query changes only for delete account.
Patch: D:\was-workspace\0... Stephanie Sufrapto

11:58 Support #10519 (Work Completed-End life cycle): [SCP ID :##5204##] : AGRONET service disruption

Issue cause by the server stop at websphere not fully stop. CF prepare CMD file to run to stop the server
Attached... Stephanie Sufrapto