Activity

From April 04, 2023 to May 03, 2023

09:21 Support #13487 (Pending Customer Feedback): [SCP ID :##6656##] : UNABLE TO ACTIVATE AGRONET : MAH...: Hi,
Kindly attend below request:-
CC not able to activate agronet user. User status not change to normal after CC... Zahir Abd Latif

11:54 Support #13475 (Work Completed-End life cycle): [SCP ID :##6642##] : UNABLE TO RESET PASSWORD SER...: Dear Zahir,
The patch to resolve the raised issue has been migrated to production on 10/04/2023.
We are still mon... Siti Balqis Othman

09:54 Support #13479 (Work Completed-End life cycle): [SCP ID :##6646##] : RIB TERMS & CONDITIONS: Hi,
Kindly attend below request:-
Item raised by Internal Audit Department for immediate rectify as below:

... Zahir Abd Latif

10:13 Support #13473 (Work Completed-End life cycle): [SCP ID :##6640##] : IBAM UNABLE TO DISPLAY NEXT ...: Hi Zahir,
Bank already deploy patch to PROD environment at 10.00 AM on 10/04/2023.
Already tested good by ITD (Ilah) Siti Balqis Othman
09:30 Support #13475 (System Integration Test): [SCP ID :##6642##] : UNABLE TO RESET PASSWORD SERVICE E...: Finding:
Based on previous ticket, the cause for FMS to return error code 1606 due to null IP address being passed t... Siti Balqis Othman
09:18 Support #13473 (System Integration Test): [SCP ID :##6640##] : IBAM UNABLE TO DISPLAY NEXT PAGE I...: Finding:
The pagination for the merchant authorization module was not being parameterized.
Solution:
Set the pag... Siti Balqis Othman

12:59 Support #13475 (Work Completed-End life cycle): [SCP ID :##6642##] : UNABLE TO RESET PASSWORD SER...: Hi,
Kindly attend below request:-
We received multiple report customer cannot reset password due to service error... Zahir Abd Latif
09:38 Support #13473 (Work Completed-End life cycle): [SCP ID :##6640##] : IBAM UNABLE TO DISPLAY NEXT ...: Hi,
Kindly attend below request:-
Currently pagination at QR merchant authorization was not working as per expect... Zahir Abd Latif

09:46 Support #13470 (Investigation): [SCP ID :##6637##] : STANDING INSTRUCTION ( AGRONETBIZ ) : CR&C H...: Siti Balqis Othman

18:54 Support #12954 (Work Completed-End life cycle): [SCP ID :##6262##] : Finding in UAT: Already migrate to production on 22/03/2023 under Migration ID 204 Siti Balqis Othman
18:45 Support #13448 (Work Completed-End life cycle): [SCP ID :##6619##] : financing estatement downloa...: Finding issue:
Issue due to invalid path has been set for loan account download file name.
Solution:
Fix the f... Siti Balqis Othman
17:36 Support #13422 (Work Completed-End life cycle): [SCP ID :##6595##] : RIB & MB not accessible: Based on the errors log, the following is the suspected issue
1) There is a read timeout issue when communicatin... Siti Balqis Othman
16:00 Support #13470 (System Integration Test): [SCP ID :##6637##] : STANDING INSTRUCTION ( AGRONETBIZ ...: Hi,
Kindly attend below request:-
Mohon semakan dari pihak tuan/puan berkenaan dengan transaksi “ standing instru... Zahir Abd Latif

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B - Production Support » Agrobank Support