B - Production Support » Agrobank Support

August 24, 2023

17:03 Support #13616 (Work Completed-End life cycle): [SCP ID :##6770##] : change agrokey step image an...

Hi,
Kindly attend below request:-
User request to change the agrokey step image and notes for better customer und... Zahir Abd Latif

August 22, 2023

12:37 Support #13611 (Work Completed-End life cycle): [SCP ID :##6768##] : unbind device at CPMS hit er...

Hi,
Kindly attend below request:-
API will return error code 99 if user does not exist in TB_AM_PAIRING.
Zahir Abd Latif

August 21, 2023

11:04 Support #13237 (Work Completed-End life cycle): [SCP ID :##6441##] : API Gateway not responding (...

Migrated under Migration ID208 on 11/06/2023 Siti Balqis Othman

10:56 Support #13360 (Work Completed-End life cycle): [SCP ID :##6545##] : Mydin Card

Migrated to production under Migration ID208 on 11/06/2023 Siti Balqis Othman

10:53 Support #13479 (Work Completed-End life cycle): [SCP ID :##6646##] : RIB TERMS & CONDITIONS

Migrated to production under Migration ID208 on 11/06/2023 Siti Balqis Othman

10:51 Support #13550 (Work Completed-End life cycle): [SCP ID :##6714##] : AGRONET UNABLE TO DO TRANSAC...

Migrated to prod on 04/08/2023 under migration ID209 Siti Balqis Othman

10:36 Support #13544 (Work Completed-End life cycle): [SCP ID :##6708##] : (97) REST CUA ERROR: FAILED ...

Migrated to production on 04/08/2023 under Migration ID209 Siti Balqis Othman

10:23 Support #13542 (Work Completed-End life cycle): [SCP ID :##6706##] : Unbind device - session expired

Migrated to production on 04/08/2023 under Migration ID209 Siti Balqis Othman

August 17, 2023

12:36 Support #12998 (Work Completed-End life cycle): [SCP ID :##6278##] : EPF status not updated

Hi zahir,
You may close this ticket. As per inform by Bank staff, they already deploy and tested at production envi... Siti Balqis Othman

12:34 Support #12998 (Development / Work In Progress): [SCP ID :##6278##] : EPF status not updated

Siti Balqis Othman

12:34 Support #12998 (Finished Development): [SCP ID :##6278##] : EPF status not updated

Siti Balqis Othman

August 08, 2023

17:38 Support #13591 (New - Begin Life Cycle): [SCP ID :##6755##] : FPX Payment unsuccessful | MY09445...

Hi,
Kindly attend below request:-
Customer unable to do FPX transaction using KWSP website to topup his KWSP i-Ak... Zahir Abd Latif

August 07, 2023

13:32 Support #13590 (User Acceptance Test): [SCP ID :##6754##] : BIB - fav 3rd party maintenance- sess...

Finding: Based on the log file provided by ITD team. The issue is due to the program unable to retrieve the first dig... Siti Balqis Othman

13:11 Support #13590 (Development / Work In Progress): [SCP ID :##6754##] : BIB - fav 3rd party mainten...

Siti Balqis Othman

12:47 Support #13590 (User Acceptance Test): [SCP ID :##6754##] : BIB - fav 3rd party maintenance- sess...

Hi,
Kindly attend below request:-
Perform fav 3rd party maintenance at BIB hit session expired. error as below:
... Zahir Abd Latif

August 02, 2023

10:15 Support #13586 (Investigation): [SCP ID :##6749##] : Gamification issue - duplicate question for ...

Siti Balqis Othman

August 01, 2023

11:48 Support #13586 (Work Completed-End life cycle): [SCP ID :##6749##] : Gamification issue - duplica...

Hi,
Kindly attend below request:-
We notice some abnormalities to the gamification data captured in the DB. Based... Zahir Abd Latif

July 31, 2023

17:58 Support #13550 (User Acceptance Test): [SCP ID :##6714##] : AGRONET UNABLE TO DO TRANSACTION - ER...

Finding:
Based on log, there is an issue during perform server sign in to upass library. Therefore, the program th... Siti Balqis Othman

17:54 Support #13550 (Development / Work In Progress): [SCP ID :##6714##] : AGRONET UNABLE TO DO TRANSA...

Siti Balqis Othman

17:53 Support #13564 (User Acceptance Test): [SCP ID :##6723##] : Duitnow Maintenance Message

The patch has been deliver and deploy to SIT environment by aishah. Siti Balqis Othman

17:52 Support #13565 (Work Completed-End life cycle): [SCP ID :##6724##] : SARAWAK LAND CONSOLIDATION A...

Hi Zahir,
You may close this ticket.
Bank has already deployed the patch on 24/07/2023 and re-generate finance e... Siti Balqis Othman