B - Production Support » KFH Support

June 17, 2014

10:42 Support #4169 (Pending Review): [SCP ID :##2043##] : IBG Trx Rejected by MyClear due to error for...

Provide the patches under URL Folder: \\10.20.8.35\InternetBanking\Production\CIB-IBG-Rejected on 13 - june - 2014
Nor Shuhaida Subri

June 16, 2014

16:48 Support #4167 (Pending Customer Feedback): [SCP ID :##2041##] : Unsuccesful Open Bill Payment (Ta...

William Gozali Tan

16:44 Support #4167 (Pending Review): [SCP ID :##2041##] : Unsuccesful Open Bill Payment (Tabung Haji)_...

unable to replicate issue in development.
We enhance to add logger and already deliver patch to IT for UAT. Nor Shuhaida Subri

June 06, 2014

16:09 Support #4439 (Work Completed-End life cycle): [SCP ID :##2286##] : IBG RFI OFI 7/6/204

Please attend user query:... Ahmad Hazri

June 05, 2014

18:08 Bug #4423 (Work Completed-End life cycle): Patch1(UAT)-003 : SI Bill Trnx not reflected

Review and sign-off. Patch provide to IT on 29/5/2014 Norhaidah Md Dasuki

18:05 Bug #4422 (Work Completed-End life cycle): Patch1(UAT)-002 : OpenFTT TAC not valid

Review and sign-off. Provide patch to user on 29/5/2014 Norhaidah Md Dasuki

18:01 Bug #4421 (Work Completed-End life cycle): Patch1(UAT)-001 : Credit Entry not reflected for Pay N...

Review and sign-off. Patch send to user on 29/5/2014. Norhaidah Md Dasuki

10:17 Support #4436 (Closed - End of life cycle): [SCP ID :##2284##] : IB Registration Report dated 3...

Issue as per subject Ahmad Hazri

June 04, 2014

10:58 Support #4432 (Work Completed-End life cycle): Prod Issue - HD00015174 - RFI Crediting - Credit E...

Same issue as https://hub.penril.net/redmine/issues/4431
SCHEDULE SUMMARY
Schedule Id.: 0001
Scheduled Service I... Ahmad Hazri

June 03, 2014

11:22 Support #4431 (Work Completed-End life cycle): [SCP ID :##2280##] : RFI Crediting W1 - 74 Trx Fai...

Please attend to below customer enquiry:
We noticed the below 2 issues for today RFI Crediting W1:
1) 74 transact... William Gozali Tan

May 30, 2014

18:12 Support #4169 (Development / Work In Progress): [SCP ID :##2043##] : IBG Trx Rejected by MyClear ...

We manage to simulate the issue on STG Development.
Base on Record from database provided by DBA.
Suspected scena... Nor Shuhaida Subri

10:49 Support #4146 (Pending Customer Feedback): [SCP ID : 2030] - KFH 17 Feb 2014-extra transactions

This is repeated issue.
Fixed done and merged in Patch 1 which currently in UAT phase. Nor Shuhaida Subri