B - Production Support » KFH Support

January 08, 2016

16:31 Support #5907 (Closed - End of life cycle): [SCP ID :##2927##] : URGENT - DESKMATE:

Hi,
Kindly attend below request:
Pls upload the files under:
HUMAN CAPITAL POLICY -PART 1
HUMAN CAPITAL POLICY... Zahir Abd Latif

16:21 Support #5906 (Closed - End of life cycle): [SCP ID :##2926##] : WEBSITE - FINANCING INFO.

Hi,
Kindly attend below request:
Please replace the existing file with the one attached - PRODUCT DISCLOSURE SHEE... Zahir Abd Latif

09:58 Support #5886 (Closed - End of life cycle): [SCP ID :##2913##] : WEBSITE BANNER- replace and link.

Issue closed in SCP. Zahir Abd Latif

09:55 Support #5891 (Closed - End of life cycle): [SCP ID :##2915##] : WEBSITE - CHANGE BANNER & TITLE.

Zahir Abd Latif

09:54 Support #5890 (Closed - End of life cycle): [SCP ID :##2914##] : DESKMATE - remove documents.

Issue closed in SCP. Zahir Abd Latif

09:53 Support #5891: [SCP ID :##2915##] : WEBSITE - CHANGE BANNER & TITLE.

Issue closed in SCP. Zahir Abd Latif

January 05, 2016

22:50 Support #5890 (Pending Customer Feedback): [SCP ID :##2914##] : DESKMATE - remove documents.

Zahir Abd Latif

22:48 Support #5891 (Pending Customer Feedback): [SCP ID :##2915##] : WEBSITE - CHANGE BANNER & TITLE.

Zahir Abd Latif

22:43 Support #5880 (Closed - End of life cycle): [SCP ID :##2911##] : Error message at KFH Online - Se...

Update by Norashikin, Jan 5, 2016 10:11 AM:-
Hi Hafiz/ Penril support;
Please close this case as this is related... Zahir Abd Latif

January 04, 2016

17:31 Support #5891 (Closed - End of life cycle): [SCP ID :##2915##] : WEBSITE - CHANGE BANNER & TITLE.

Hi,
Kindly attend below request:
1. Pls change the banner 1 with the attached.
2. LATEST PROMOTIONS:
Deposi... Zahir Abd Latif

17:28 Support #5890 (Closed - End of life cycle): [SCP ID :##2914##] : DESKMATE - remove documents.

Hi,
Kindly attend below request:
Deskmate (HR Matters > Policies & Procedures > Policies)
Please remove the fo... Zahir Abd Latif

15:35 Support #5763: [SCP ID :##2879##] : E-stmt Labuan retrieval error (staging).

Dear Hafiz/Team,
Kindly assist to update the current status or any finding/progress on this issue in Redmine.
T... Zahir Abd Latif

11:56 Support #5886 (Pending Customer Feedback): [SCP ID :##2913##] : WEBSITE BANNER- replace and link.

Yap Kah Yan

December 31, 2015

15:49 Support #5886 (Closed - End of life cycle): [SCP ID :##2913##] : WEBSITE BANNER- replace and link.

Hi,
Kindly attend below request:
Please replace BANNER 2 with the attached banner.
Please replace "Latest Prom... Zahir Abd Latif

December 29, 2015

17:40 Support #5880 (Closed - End of life cycle): [SCP ID :##2911##] : Error message at KFH Online - Se...

Hi,
Kindly attend below request:
We experienced an issue this afternoon on kfhonline whereby all services eg. Bil... Zahir Abd Latif

10:58 Support #5747 (Pending Customer Feedback): [SCP ID :##2868##] : SI cancellation error.

Update by Hafiz, Dec 21, 2015 02:30 PM:-... Zahir Abd Latif

December 28, 2015

11:35 Support #5875 (Closed - End of life cycle): [SCP ID :##2909##] : Prod Issue - EPF Report dated 22...

Hi,
Kindly attend below request:
EPF Report dated 22.12.15 is not available for retrieval.
We have generate EPF ... Zahir Abd Latif

December 23, 2015

16:07 Support #5844 (Closed - End of life cycle): [SCP ID :##2895##] : BIB and CIB SI problem from 11/1...

Issue closed in SCP on Dec 21, 2015 10:55 AM. Zahir Abd Latif

December 22, 2015

09:16 Support #5863 (Closed - End of life cycle): [SCP ID :##2906##] : Activity Disaster Recovery(DR) I...

Hi,
Kindly attend below request:
We re now in the verification process at Production site. User still to do their... Zahir Abd Latif

December 21, 2015

11:30 Support #5672: [SCP ID :##2844##] : CIB SI Txn Error on 10/11/2015

Last Update in SCP from Norashikin, Dec 4, 2015 12:09 PM:-... Zahir Abd Latif

11:04 Support #5813 (Closed - End of life cycle): [SCP ID :##2893##] : OFI & RFI file not available.

Issue closed in SCP. Zahir Abd Latif

11:01 Support #5844 (Pending Customer Feedback): [SCP ID :##2895##] : BIB and CIB SI problem from 11/12...

Findings by Hafiz regarding this issue , Dec 16, 2015 02:34 PM:-
Hi ashikin,
As we speck before.Please check IBG.... Zahir Abd Latif

10:41 Support #5862 (Closed - End of life cycle): [SCP ID :##2905##] : IBG Problem

Update by Hafiz, Dec 21, 2015 10:14 AM:-... Zahir Abd Latif

December 19, 2015

13:40 Support #5862 (Closed - End of life cycle): [SCP ID :##2905##] : IBG Problem

Dear Hafiz
They are having a DR activity today. can you help pinpoint where there error is? Ahmad Hazri

10:55 Support #5752 (Closed - End of life cycle): [SCP ID :##2872##] : WEBSITE - form.

Update by Akmal, Dec 17, 2015 10:06 AM:-... Zahir Abd Latif

10:53 Support #5810 (Closed - End of life cycle): [SCP ID :##2890##] : WEBSITE - update.

Reply by Akmal, Dec 17, 2015 10:00 AM:-... Zahir Abd Latif

10:51 Support #5813 (Pending Customer Feedback): [SCP ID :##2893##] : OFI & RFI file not available.

Update by Hafiz, Dec 16, 2015 03:16 PM:-
Hi Ashikin
We found error on the logs. It happen because of system can... Zahir Abd Latif

10:05 Support #5814 (Closed - End of life cycle): [SCP ID :##2894##] : WEBSITE - link not working and r...

Reply by Akmal, Dec 15, 2015 11:52 AM:-... Zahir Abd Latif

December 14, 2015

10:25 Support #5844 (Closed - End of life cycle): [SCP ID :##2895##] : BIB and CIB SI problem from 11/1...

Dear Hapiz
Kindly attend this issue;
Dear Penril Support;
We need your urgent assistance to investigate and rect... Ahmad Hazri

December 11, 2015

16:40 Support #5806 (Closed - End of life cycle): [SCP ID :##2889##] : DESKMATE - remove document.

Issue closed in SCP. Zahir Abd Latif

16:37 Support #5812 (Closed - End of life cycle): [SCP ID :##2892##] : WEBSITE - dropdown - link not ...

Verified all OK by Akmal, Dec 11, 2015 04:32 PM:-
Issue closed in SCP. Zahir Abd Latif

16:30 Support #5814 (Closed - End of life cycle): [SCP ID :##2894##] : WEBSITE - link not working and r...

Hi,
Kindly attend below request:
1. Pls link the image on the right to:
http://www.kfh.com.my/kfhmb/v2/content... Zahir Abd Latif

16:23 Support #5683 (Closed - End of life cycle): [Request ID :##2853##] : BVMC at instance 7410

Issue closed in SCP. Zahir Abd Latif

16:21 Support #5684 (Closed - End of life cycle): [Request ID :##2852##] : IBG DR Issue (13 NOV)

Issue closed in SCP. Zahir Abd Latif

14:53 Support #5813 (Closed - End of life cycle): [SCP ID :##2893##] : OFI & RFI file not available.

Hi,
Kindly attend below request:
We received user complaint on unavailable files of OFI and RFI files for yesterd... Zahir Abd Latif

14:52 Support #5812 (Pending Customer Feedback): [SCP ID :##2892##] : WEBSITE - dropdown - link not w...

Zahir Abd Latif

10:19 Support #5812 (Closed - End of life cycle): [SCP ID :##2892##] : WEBSITE - dropdown - link not ...

Hi,
Kindly attend below request:
Please see the following:
Home page > I am looking for > (dropdown) Branch Loca... Zahir Abd Latif