Activity

From November 07, 2021 to December 06, 2021

18:18 Support #12656 (Closed - End of life cycle): [SCP ID :##6053##] : Holiday Script: Hi,
Kindly attend below request:-
We need to update CORUS calendar for 2022. Kindly assist to provide the script
... Zahir Abd Latif
16:42 Support #12655 (Closed - End of life cycle): [SCP ID :##6052##] : Deskmate Directory (3/12/2021): Hi,
Kindly attend below request:-
Please remove the following staff from deskmate directory:
1) Che Haslina Md... Zahir Abd Latif

15:30 Support #12654 (Closed - End of life cycle): [SCP ID :##6051##] : Deskmate : Staff Directory (2/1...: Hi,
Kindly attend below request:-
Please amend the phone number of sister Nurul Azima Jasmin as follows:
Divis... Zahir Abd Latif

16:51 Support #12637 (Pending Customer Feedback): [SCP ID :##6045##] : Unable to register IB - KFHOnline: Hafiz, Dec 1, 2021:-... Zahir Abd Latif
16:41 Support #12624 (Pending Customer Feedback): [SCP ID :##6036##] : FPX Backdate Transaction: Hafiz, Nov 25, 202:-... Zahir Abd Latif
16:38 Support #12616 (Pending Customer Feedback): [SCP ID :##6034##] : CMS Labuan Link: Hafiz, Nov 23, 2021:-... Zahir Abd Latif
13:13 Support #12633 (Closed - End of life cycle): [SCP ID :##6042##] : Deskmate Directory Update: Staf...: Done by Kah Yan as per request.
Issue closed in SCP. Zahir Abd Latif
13:12 Support #12634 (Closed - End of life cycle): [SCP ID :##6043##] : KFHMB Buzz : November: Done by Kah Yan as per request.
Issue closed in SCP. Zahir Abd Latif

20:42 Support #12637 (Closed - End of life cycle): [SCP ID :##6045##] : Unable to register IB - KFHOnline: Hi,
Kindly attend below request:-
Customer unable to register KFHOnline due error “session expired”.

Appr... Zahir Abd Latif
10:31 Support #12634 (Closed - End of life cycle): [SCP ID :##6043##] : KFHMB Buzz : November: Hi,
Kindly attend below request:-
Please upload the November issue of KFHMB Buzz as follows:
File name: Novemb... Zahir Abd Latif
09:50 Support #12633 (Closed - End of life cycle): [SCP ID :##6042##] : Deskmate Directory Update: Staf...: Hi,
Kindly attend below request:
Kindly remove the following staff from the staff directory.
No.
Staff No.
... Zahir Abd Latif
08:08 Support #12631 (Pending Customer Feedback): [SCP ID :##6041##] : CIB SI - Total Error: Yap Kah Yan
08:07 Support #12630 (Pending Customer Feedback): [SCP ID :##6040##] : CIB SI Error - 27112021: Yap Kah Yan
08:07 Support #12631: [SCP ID :##6041##] : CIB SI - Total Error: Root cause:
PROD instances is not synchronized
Fixes:
1. To replace file in scheduler_consumer.war
\WEB-INF\cl... Yap Kah Yan
08:07 Support #12630: [SCP ID :##6040##] : CIB SI Error - 27112021: Root cause:
PROD instances is not synchronized
Fixes:
1. To replace file in scheduler_consumer.war
\WEB-INF\cl... Yap Kah Yan

09:11 Support #12631 (Closed - End of life cycle): [SCP ID :##6041##] : CIB SI - Total Error: Hi,
Kindly attend below request:-
Since 26/11/2021, CIB SI having Total error in email notification. Upon checkin... Zahir Abd Latif

10:28 Support #12630 (Closed - End of life cycle): [SCP ID :##6040##] : CIB SI Error - 27112021: Hi,
Kindly attend below request:-
As per whatsapp communication,please help to check for the SI error encountered... Zahir Abd Latif

08:01 Support #12628 (Closed - End of life cycle): [SCP ID :##6038##] : Missing Notes for Gold and FTT ...: Hi,
Kindly attend below request:-
This is to formalize the issue encountered earlier this morning after deploymen... Zahir Abd Latif

10:01 Support #12624 (Closed - End of life cycle): [SCP ID :##6036##] : FPX Backdate Transaction: Hi,
Kindly attend below request:-
Kindly assist to check and revert how this possible to capture backdated transa... Zahir Abd Latif

12:37 Support #12371 (Closed - End of life cycle): [SCP ID :##5991##] : KFHOnline DR readiness - 11/Oct...: Hafiz, Mon, 15 Nov :-
Summary as below:
0000 - IT Security disable IB connection from external
0055 - All IB Pro... Zahir Abd Latif

17:09 Support #12616 (Closed - End of life cycle): [SCP ID :##6034##] : CMS Labuan Link: Hi,
Kindly attend below request:-
Please assist to remove KFH CMS Labuan link from appearing when searching using... Zahir Abd Latif

18:14 Support #12611 (Closed - End of life cycle): [SCP ID :##6032##] : Request (RCA) on KFHOnline DR ...: Hi,
Kindly attend below request:-
To get root cause analysis (RCA) on KFHOnline DR activity encountered during DR... Zahir Abd Latif

17:16 Support #12502 (Closed - End of life cycle): [SCP ID :##6016##] : Failed to Receive SMS TAC: Kah Yan, Oct 30, 2021:-... Zahir Abd Latif
17:12 Support #12567 (Closed - End of life cycle): [SCP ID :##6024##] : Deskmate Update: Staff ID and s...: Done by Hafiz as per request.
Issue closed in SCP. Zahir Abd Latif
17:09 Support #12540 (Closed - End of life cycle): [SCP ID :##6018##] : 2021 EES : AGCE & KFH Malaysia ...: Done by Hafiz as per request.
Issue closed in SCP. Zahir Abd Latif
17:08 Support #12539 (Closed - End of life cycle): [SCP ID :##6017##] : Staff Directory : New Hire (2/1...: Done by Hafiz as per request.
Issue closed in SCP. Zahir Abd Latif

09:38 Support #12585 (Closed - End of life cycle): [SCP ID :##6025##] : kfhib13&kfhib19 (DR) Server Fla...: Hi Hafiz,
Kindly assist below request.... Nurul Akmal

16:39 Support #12567 (Closed - End of life cycle): [SCP ID :##6024##] : Deskmate Update: Staff ID and s...: Hi Hafiz,
Kindly attend below request.
*Kindly upload the following staff ID photos:*
1) Law Hock Hua
Fi... Nurul Akmal

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B - Production Support » KFH Support