Activity

From September 18, 2022 to October 17, 2022

October 17, 2022

10:33 Support #13255 (Closed - End of life cycle): [SCP ID :##6459##] : Deskmate : Employee engagement ...: Done by Lizahwati.
Issue closed in SCP. Zahir Abd Latif
10:31 Support #13244 (Closed - End of life cycle): [SCP ID :##6448##] : Deskmate :Staff Directory 30/09...: Done by Hafiz.
Issue closed in SCP. Zahir Abd Latif
10:30 Support #13239 (Closed - End of life cycle): [SCPID :##6443##] : Deskmate :Buzz September Issue: Done by Hafiz.
Issue closed in SCP. Zahir Abd Latif
10:30 Support #13236 (Closed - End of life cycle): [SCP ID :##6440##] : Deskmate :Staff Directory (23/0...: Done by Hafiz.
Issue closed in SCP. Zahir Abd Latif
10:27 Support #13234 (Closed - End of life cycle): [SCP ID :##6438##] : Unsuccesful EPAY FTP File: Issue closed in SCP. Zahir Abd Latif
10:26 Support #13232 (Closed - End of life cycle): [SCP ID :##6436##] : No TAC login from Ne Device: Issue closed in SCP. Zahir Abd Latif

October 14, 2022

18:12 Support #13264 (Closed - End of life cycle): [SCP ID :##6465##] : Deskmate :Staff Directory (14/...: Hi,
Kindly attend below request:-
Kindly update the deskmate staff directory as follows:
New Hire: Please ... Zahir Abd Latif
15:22 Support #13234 (Pending Customer Feedback): [SCP ID :##6438##] : Unsuccesful EPAY FTP File: Hafiz, Oct 6, 2022:-... Zahir Abd Latif
15:19 Support #13232 (Pending Customer Feedback): [SCP ID :##6436##] : No TAC login from Ne Device: Hafiz, Oct 6, 2022:-
Finding
1) suspect unable to get fingerprint due to apiipfy
Solution
1) Update the finge... Zahir Abd Latif

October 13, 2022

14:26 Support #13256 (Closed - End of life cycle): [SCP ID :##6460##] : NO SMS PIN RECEIVE: Hi,
Kindly attend below request:-
Customer did not receive the SMS Pin to activate her CMS account even though SM... Zahir Abd Latif

October 12, 2022

14:15 Support #13255 (Closed - End of life cycle): [SCP ID :##6459##] : Deskmate : Employee engagement ...: Hi,
Kindly attend below request:-
in conjunction with 2022 EES please create a new tab named 2022 and perform t... Zahir Abd Latif
10:26 Support #13253 (Closed - End of life cycle): [SCP ID :##6457##] : Directory Update as at 11 Octob...: Hi,
Kindly attend below request:-
Please help to proceed with the following:
1. Remove staff from directory an... Zahir Abd Latif

October 11, 2022

12:09 Support #13252 (Closed - End of life cycle): [SCP ID :##6456##] : Deskmate :Staff Directory(07/10...: Done by Hafiz.
Verified by Azli.
Issue closed in SCP. Zahir Abd Latif

October 07, 2022

17:47 Support #13252 (Closed - End of life cycle): [SCP ID :##6456##] : Deskmate :Staff Directory(07/10...: Hi,
Kindly attend below request:-
Please update the staff directory as follows:
1) New Hire : Please add the ... Zahir Abd Latif

September 30, 2022

18:16 Support #13244 (Closed - End of life cycle): [SCP ID :##6448##] : Deskmate :Staff Directory 30/09...: Hi,
Kindly attend below request:-
Please update the deskmate staff directory as follows:
1) End of employm... Zahir Abd Latif

September 28, 2022

17:36 Support #13242 (Closed - End of life cycle): [SCP ID :##6446##] : Full Beneficiary Name not capt...: Hi,
Kindly attend below request:-
Performed IBG transaction dated 8.8.2022 to Syarikat Cahaya Dinar. The full ben... Zahir Abd Latif

September 27, 2022

17:42 Support #13239 (Closed - End of life cycle): [SCPID :##6443##] : Deskmate :Buzz September Issue: Hi,
Kindly attend below request:-
Please upload KFHMB Buzz September issue which can be obtained fromm the GDrive... Zahir Abd Latif

September 23, 2022

18:14 Support #13236 (Closed - End of life cycle): [SCP ID :##6440##] : Deskmate :Staff Directory (23/0...: Hi,
Kindly attend below request:-
Please update deskmate staff directory as follows:
1) End of employment - to... Zahir Abd Latif
15:13 Support #13192 (Closed - End of life cycle): [SCP ID :##6409##] : Extend KFH MySecure Use: Issue closed in SCP. Zahir Abd Latif
15:12 Support #13156 (Closed - End of life cycle): [SCP ID :##6396##] : Information Required: Issue closed in SCP. Zahir Abd Latif
15:10 Support #13173 (Closed - End of life cycle): SCP ID :##6399##] : KFHOnline FTT Issue: Issue closed in SCP. Zahir Abd Latif
15:09 Support #13224 (Closed - End of life cycle): [SCP ID :##6428##] : JomPAY Notification: Issue closed in SCP. Zahir Abd Latif
15:09 Support #13221 (Closed - End of life cycle): [SCP ID :##6425##] : JomPAY TnC Update: Issue closed in SCP. Zahir Abd Latif
15:01 Support #13149 (Closed - End of life cycle): [SCP ID :##6391##] : TOP URGENT!! TLS 1.2 - secure.e...: Issue closed in SCP. Zahir Abd Latif
10:36 Support #13234 (Closed - End of life cycle): [SCP ID :##6438##] : Unsuccesful EPAY FTP File: Hi,
Kindly attend below request:-
Please help to check why we failed to FTP the Recon Epay file dated 16,17,20,21... Zahir Abd Latif

September 21, 2022

11:08 Support #13131 (Closed - End of life cycle): [SCP ID :##6379 ##] : IBG Mail Server: Hafiz, Aug 10, 2022:-... Zahir Abd Latif
11:06 Support #13134 (Closed - End of life cycle): [SCP ID :##6382 ##] : BVMC BIB Blank Report: Sufian, Aug 4, 2022:-... Zahir Abd Latif
10:53 Support #13226 (Closed - End of life cycle): [SCP ID :##6430##] : Deskmate :Staff Directory (14/0...: Done by Hafiz as per request.
Issue closed in SCP. Zahir Abd Latif
10:52 Support #13224 (Pending Customer Feedback): [SCP ID :##6428##] : JomPAY Notification: Hafiz, Sep 14, 2022:-... Zahir Abd Latif
10:49 Support #13223 (Closed - End of life cycle): [SCP ID :##6427##] : KFHMySecure Security Measure: Issue closed in SCP. Zahir Abd Latif
10:47 Support #13221 (Pending Customer Feedback): [SCP ID :##6425##] : JomPAY TnC Update: Hafiz, Sep 9, 2022:-... Zahir Abd Latif
10:44 Support #13192 (Pending Customer Feedback): [SCP ID :##6409##] : Extend KFH MySecure Use: Zahir Abd Latif
10:42 Support #13149 (Pending Customer Feedback): [SCP ID :##6391##] : TOP URGENT!! TLS 1.2 - secure.et...: Hafiz, Aug 29, 2022:-... Zahir Abd Latif
10:38 Support #13127 (Closed - End of life cycle): [SCP ID :##6375 ##] : CORUS - Report Show No Content: No feedback from user since 1 August 2022.
Already sent reminder email to user 3 times.
Closed at the moment. Reope... Zahir Abd Latif
10:36 Support #13129 (Closed - End of life cycle): [SCP ID :##6377 ##] : Email for IBG Process not Rece...: No feedback from user since 1 August 2022.
Already sent reminder email to user 3 times.
Closed at the moment. Reope... Zahir Abd Latif
10:27 Support #13125 (Closed - End of life cycle): [SCP ID :##6373##] : Issue with sending AC: Hafiz, Aug 1, 2022:-... Zahir Abd Latif

September 20, 2022

17:20 Support #13232 (Closed - End of life cycle): [SCP ID :##6436##] : No TAC login from Ne Device: Hi,
Kindly attend below request:-
Please help to check why there is no TAC request page for first time login from... Zahir Abd Latif

September 19, 2022

09:38 Support #13229 (Closed - End of life cycle): [SCP ID :##6433##] : No TAC number in SMS notification: Hi,
Kindly attend below request:-
Customer received SMS notification but there is no TAC no. for her transaction.... Zahir Abd Latif

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