B - Production Support » KFH Support

October 20, 2023

15:31 Support #13694 (Pending Customer Feedback): [SCP ID :##6825##] : Deskmate Staff Directory : Staff...

Done. Pending customer to verify and feedback. Lizahwati Basirun

15:27 Support #13673 (Closed - End of life cycle): [SCP ID :##6807##] : Deskmate Staff Directory : Staf...

Issue closed in SCP. Zahir Abd Latif

15:27 Support #13672 (Closed - End of life cycle): [SCP ID :##6806##] : Deskmate: KFHMB Buzz October (...

Issue closed in SCP. Zahir Abd Latif

15:26 Support #13694 (Closed - End of life cycle): [SCP ID :##6825##] : Deskmate Staff Directory : Staf...

Hi,
Kindly attend below request:-
Please remove the following staff from the directory:
Name
Position title... Zahir Abd Latif

October 19, 2023

12:31 Support #13692 (Closed - End of life cycle): [SCP ID :##6823##] : Jompay Issue

Hi,
Kindly attend below request:-
Need your assistance to check for below issue.
We received complaint from cust... Zahir Abd Latif

October 18, 2023

11:29 Support #13672 (Pending Customer Feedback): [SCP ID :##6806##] : Deskmate: KFHMB Buzz October (0...

Done update on October 6th, 2023. Pending customer to verify. Lizahwati Basirun

11:28 Support #13673 (Pending Customer Feedback): [SCP ID :##6807##] : Deskmate Staff Directory : Staff...

Done update on October 6th, 2023. Pending customer to verify. Lizahwati Basirun

October 16, 2023

12:18 Support #13686 (Closed - End of life cycle): [SCP ID :##6818##] : Mobile App APK Update Issue

Hi,
Kindly attend below request:-
Business team has tested the updated APK and encountered issue with the Deactiv... Zahir Abd Latif

October 13, 2023

14:46 Support #13679 (Closed - End of life cycle): [SCP ID :##6812##] : Deskmate :Staff Directory (10/1...

Issue closed in SCP. Zahir Abd Latif

October 11, 2023

14:46 Change #13588 (Pending Customer Feedback): [SCP ID :##6751##] : CR - MCMC Announcement SMS Template

Provided quotation to KFH on 12/09/2023. Pending feedback. Lizahwati Basirun

10:42 Support #13679 (Pending Customer Feedback): [SCP ID :##6812##] : Deskmate :Staff Directory (10/10...

Done. Pending customer to verify. Lizahwati Basirun

October 10, 2023

19:00 Support #13679 (Closed - End of life cycle): [SCP ID :##6812##] : Deskmate :Staff Directory (10/1...

Hi,
Kindly attend below request:-
Please transfer Wong Meng Tze to the Information Security Risk. Zahir Abd Latif

October 05, 2023

12:48 Support #13674 (Closed - End of life cycle): [SCP ID :##6808##] : RFI Crediting Window 5 03/10/20...

Hi,
Kindly attend below request:-
As spoken with Hafiz, our RFI crediting window 5 on 03/10/2023 having 3 transac... Zahir Abd Latif

October 04, 2023

16:17 Support #13673 (Closed - End of life cycle): [SCP ID :##6807##] : Deskmate Staff Directory : Staf...

Hi,
Kindly attend below request:-
Please upload the following staff details and photo as follows:
Staff ID ... Zahir Abd Latif

15:10 Support #13672 (Closed - End of life cycle): [SCP ID :##6806##] : Deskmate: KFHMB Buzz October (...

Hi,
Kindly attend below request:-
Please upload the October issue of KFHMB Buzz:
File location:
\\10.20.8.1... Zahir Abd Latif

September 29, 2023

17:02 Support #13660 (Closed - End of life cycle): [SCP ID :##6794##] : Unable to register Internet Ban...

Norashikin, Sep 27, 2023:-... Zahir Abd Latif

16:59 Support #13668 (Closed - End of life cycle): [SCP ID :##6801##] : Deskmate Staff Directory : Staf...

Done by Lizahwati.
Issue closed in SCP. Zahir Abd Latif

16:58 Support #13609 (Closed - End of life cycle): [SCP ID :##6766##] : Deskmate :Staff Directory (18/0...

Done by Hafiz.
Issue closed in SCP. Zahir Abd Latif

16:55 Support #13587 (Closed - End of life cycle): [SCP ID :##6750##] : Deskmate Staff Directory : Staf...

No responded, proceed to close this case at this moment.
Issue closed in SCP. Zahir Abd Latif

16:53 Support #13665 (Closed - End of life cycle): [SCP ID :##6799##] : Deskmate :Staff Directory Updat...

Done by Lizahwati.
Issue closed in SCP. Zahir Abd Latif

16:52 Support #13662 (Closed - End of life cycle): [SCP ID :##6795##] : Deskmate :Staff Directory (25/0...

Done by Lizahwati.
Issue closed in SCP. Zahir Abd Latif

16:51 Support #13656 (Closed - End of life cycle): [SCP ID :##6791##] : Deskmate :Staff Directory (19/0...

Done by Hafiz.
Issue closed in SCP. Zahir Abd Latif

16:50 Support #13653 (Closed - End of life cycle): [SCP ID :##6788##] : Deskmate Running Banner

Done by Hafiz.
Issue closed in SCP. Zahir Abd Latif

16:49 Support #13652 (Closed - End of life cycle): [SCP ID :##6787##] : Deskmate Staff Directory : Staf...

Done by Hafiz.
Issue closed in SCP. Zahir Abd Latif

September 27, 2023

17:55 Support #13668 (Closed - End of life cycle): [SCP ID :##6801##] : Deskmate Staff Directory : Staf...

Hi,
Kindly attend below request:-
Please remove the following staff from the staff directory:
Name
Positi... Zahir Abd Latif

08:57 Support #13665 (Closed - End of life cycle): [SCP ID :##6799##] : Deskmate :Staff Directory Updat...

Hi,
Kindly attend below request:-
Please upload the following staff photo:
1) Haziq Niza bin Helmi
File loc... Zahir Abd Latif

September 26, 2023

12:38 Support #13663 (Work Completed-End life cycle): [SCP ID :##6797##] : RFI Crediting Window 1 engin...

Hi,
Kindly attend below request:-
Kindly need your assistance to find the rootcause of RFI crediting window 1 26/... Zahir Abd Latif

September 25, 2023

10:28 Support #13662 (Closed - End of life cycle): [SCP ID :##6795##] : Deskmate :Staff Directory (25/0...

Hi,
Kindly attend below request:-
Please update the following staff details to the Deskmate:
1) Staff Detail... Zahir Abd Latif