Activity
From February 17, 2022 to March 18, 2022
March 16, 2022
- 14:28 Support #12867 (Closed - End of life cycle): [SCP ID :##6201##] : Performance for Batch Job
- Hi,
Kindly attend below request:-
Currently there are 2 jobs that takes a long time to complete as below
1) Dail...
March 14, 2022
- 22:45 Support #12857 (Pending Customer Feedback): [SCP ID :##6192##] : Portal SAF Enquiry Page Detail ...
- Remove +8h for log time for SAF Enquiry detail page.
- 13:48 Support #12857 (Closed - End of life cycle): [SCP ID :##6192##] : Portal SAF Enquiry Page Detail...
- Hi,
Kindly attend below request:-
We notice time show in SAF Enquiry detail page are having +8h. KIndly help help... - 10:10 Support #11329 (Work Completed-End life cycle): [SCP ID :##5613##] : Offload Transaction Fee is n...
- Issue closed in SCP.
- 10:10 Support #11329 (Development / Work In Progress): [SCP ID :##5613##] : Offload Transaction Fee is ...
- 10:10 Support #11331 (Work Completed-End life cycle): [SCP ID :##5615##] : RSG Genration File for SAN i...
- 10:10 Support #11331: [SCP ID :##5615##] : RSG Genration File for SAN is slow
- Issue closed in SCP.
- 10:10 Support #11331 (Development / Work In Progress): [SCP ID :##5615##] : RSG Genration File for SAN ...
- 10:10 Support #11332 (Work Completed-End life cycle): [SCP ID :##5616##] : Offload Transaction Enquiry ...
- 10:09 Support #11332 (Development / Work In Progress): [SCP ID :##5616##] : Offload Transaction Enquiry...
- Issue closed in SCP.
- 10:09 Support #11423 (Work Completed-End life cycle): [SCP ID :##5673##] : Screen Error for SLA Email u...
- Issue closed in SCP.
- 10:08 Support #11482 (Work Completed-End life cycle): [SCP ID :##5713##] : RPP RSG Monthly Transaction Fee
- Issue closed in SCP.
- 10:08 Support #11487 (Work Completed-End life cycle): [SCP ID :##5718##] : SAF records were not uploade...
- Issue closed in SCP.
March 09, 2022
- 23:46 Support #12850 (Pending Customer Feedback): [SCP ID :##6186##] : Invalid BIC Code Error Message i...
- Issue cause by invalid validation type on BIC code which allows only alphabet.
Expected: BIC code validation allows ... - 15:17 Support #12850 (Closed - End of life cycle): [SCP ID :##6186##] : Invalid BIC Code Error Message ...
- Hi,
Kindly attend below request:-
Bank Simpanan National Berhad user received 'Invalid BIC Code' error message af...
March 03, 2022
- 18:35 Support #12839 (Investigation): [SCP ID :##6175##] : No Audit Trail Result in Fraud Module
- Waiting for paynet feedback on queries given
- 18:34 Support #12838 (Investigation): [SCP ID :##6174##] : PayNet Industry Fraud Portal (IFP) Users Una...
- Waiting for paynet feedback on queries given
- 15:33 Support #12839 (Closed - End of life cycle): [SCP ID :##6175##] : No Audit Trail Result in Fraud ...
- Hi,
Kindly attend below request:-
Audit trail does not show any result. Screenshot of sample attached.
- 15:26 Support #12838 (Closed - End of life cycle): [SCP ID :##6174##] : PayNet Industry Fraud Portal (I...
- Hi,
Kindly attend below request:-
PayNet users did not receive notification from the fraud module as per received...
March 01, 2022
- 13:57 Support #12811 (Work Completed-End life cycle): [SCP ID :##6149##] : Industry Fraud Portal (IFP) ...
- Same email address is using by different users in different Group which is 600 and 1062. Although Group id 600 doesnt...
February 24, 2022
- 11:57 Support #12811: [SCP ID :##6149##] : Industry Fraud Portal (IFP) Email Notification
- Waiting for Penril DBA to feedback based on the queries provided by Penril Team.
February 22, 2022
- 18:05 Support #12777 (Closed - End of life cycle): [SCP ID :##6128##] : Checker Failed To Approve Dispu...
- Issue closed in SCP.
February 21, 2022
- 16:58 Support #11330 (Work Completed-End life cycle): [SCP ID :##5614##] : Monthly Transaction Fee Repo...
- Hi Zahir,
This case is closed, due to fixes had been delivery in the phase 2 enhancement.
Thank you
February 18, 2022
- 18:12 Support #12744: [SCP ID :##6101##] : Monthly Transaction Fee - Getting the wrong fee scheme
- Assign to Yeat to continue follow up.
- 18:04 Support #12777: [SCP ID :##6128##] : Checker Failed To Approve Dispute Transaction
- After today follow up with the update from Paynet (which ourside requires the screen before error screen which includ...
- 17:56 Support #12777: [SCP ID :##6128##] : Checker Failed To Approve Dispute Transaction
- After follow up with Paynet side, they have provided the data we required and analyse ends up having an appointment m...
- 17:47 Support #12777 (Pending Customer Feedback): [SCP ID :##6128##] : Checker Failed To Approve Disput...
- Paynet has submit the log data for observing the issue about "checker failed to approve dispute transaction". [27 JAN...
- 15:52 Support #12811 (Pending Customer Feedback): [SCP ID :##6149##] : Industry Fraud Portal (IFP) Emai...
- Koh Hua Wong wrote:
> Suggestion:
> Move non-bank participants to another group which is not belong to IFP group.
... - 15:51 Support #12811: [SCP ID :##6149##] : Industry Fraud Portal (IFP) Email Notification
- Suggestion:
Move non-bank participants to another group which is not belong to IFP group.
Non-bank participants to ... - 15:50 Support #12811: [SCP ID :##6149##] : Industry Fraud Portal (IFP) Email Notification
- Start to verify the issue: Suspect Error found where cause by the Group access of the non-bank participants.
Quest... - 10:15 Support #12811: [SCP ID :##6149##] : Industry Fraud Portal (IFP) Email Notification
- Please help to investigate this issue.
- 09:58 Support #12811 (Work Completed-End life cycle): [SCP ID :##6149##] : Industry Fraud Portal (IFP) ...
- Hi,
Kindly attend below request:-
Non-Bank Participants which are not being granted access to the IFP is receivin...
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