Support #7384
[SCP ID :##3791##] : Initiatior_0121697 (PERTUBUHAN PELADANG KEBANGSAAN (NAFAS) UNABALE TO PERFOM LOGIN
| Status: | Closed - End of life cycle | Start date: | April 11, 2017 | |
|---|---|---|---|---|
| Priority: | High | Due date: | ||
| Assignee: |  Zahir Abd Latif | % Done: | 100% | |
| Category: | BIB | Spent time: | - | |
| Target version: | - |
Description
Hi,
Kindly attend below request:
Kindly need your assistance to check on this issue, Customer inform unable to login as initiator. After insert password appear Session Idle for 5 minute. Already restart PC and clear cache.
He used Internet explorer, Chrome and Mozilla Firefox.
But there has no problem to login as Corporate Administrator.
Company : PERTUBUHAN PELADANG KEBANGSAAN (NAFAS) (MOHD YUSOF BIN AMID)
Role : Initiator
Time stamp : 9.00 am to 11.28 am
History
#1
Updated by Yap Kah Yan over 7 years ago
- Status changed from New - Begin Life Cycle to Pending Customer Feedback
Pending VB team to check with user if have successful login at 11/04/2017.
According to record in IBAM, user login was Successful.
#2
Updated by Yap Kah Yan over 7 years ago
- Assignee changed from Yap Kah Yan to Zahir Abd Latif
Root cause: No accounts return from host
Logs:
Corporate click on IB User Maintenance
[2017-04-12 09:10:36,476 INFO](com.ib.message.common.MsgUtils) - parsed response - class com.ib.message.response.inquiry.AccountSummaryByCifResponse:{CUSTOMER_NUMBER=250079418, NUMBER_OF_ACCOUNT=[{ACCOUNT_TYPE=, ACCOUNT_NUMBER=0, ACCOUNT_RELATIONSHIP=}, {}, {}, {}, {}, {}, {}, {}, {}, {}]}
[4/12/17 9:10:36:632 SGT] 00000102 SystemOut O [12/04/2017] [09:10:36:632] [ERROR] [UserManagementCreateStep3Service]:527 - Error details : java.lang.NullPointerException
at com.ib.enterprise.services.integration.account_enquiry.ESBAccountEnquiryServices.accountTypeFiltering(ESBAccountEnquiryServices.java:139)
at com.ib.enterprise.services.BIBUtils.getAcctListFromHost(BIBUtils.java:1302)
Initiator Login
[2017-04-12 09:11:05,366 INFO](com.ib.message.common.MsgUtils) - parsed response - class com.ib.message.response.inquiry.AccountSummaryByCifResponse:{CUSTOMER_NUMBER=250079418, NUMBER_OF_ACCOUNT=[{ACCOUNT_TYPE=, ACCOUNT_NUMBER=0, ACCOUNT_RELATIONSHIP=}, {}, {}, {}, {}, {}, {}, {}, {}, {}]}
[2017-04-12 09:11:05,381 ERROR](com.ib.enterprise.services.ib101_access.IBPortalWelcomeServices) - Error details : java.lang.NullPointerException
at com.ib.enterprise.services.integration.account_enquiry.ESBAccountEnquiryServices.accountTypeFiltering(ESBAccountEnquiryServices.java:139)
at com.ib.enterprise.services.BIBUtils.getAcctListFromHost(BIBUtils.java:1302)
at com.ib.enterprise.services.ib101_access.IBPortalWelcomeServices.executeWelcome(IBPortalWelcomeServices.java:191)
#3
Updated by Yap Kah Yan over 7 years ago
Error Code and Description Return from HOST
RESPONSE_ERROR_CODE_1=CFM0116
RESPONSE_REASON_FOR_CODE_1=No account relationships found for this CIF number
We also tried to replicate creating Corporate Admin (CA) and Initiator in SIT with no accounts.
CA: successful created
Initiator: not able to create, tested in IBAM and BIB
#4
Updated by Zahir Abd Latif over 7 years ago
- Status changed from Pending Customer Feedback to Closed - End of life cycle
- % Done changed from 0 to 100
Issue closed in SCP.