B - Production Support » Agrobank Support

January 07, 2015

17:35 RIB Support #5042 (Development / Work In Progress): [SCP ID :##2504##] : IBFT Beneficiary Bank

Lim Leonard

17:05 IBAM Support #5044: [SCP ID :##2502##] : Interbank Issue (IBAM)

Successfully tested.
Test Result attached.
Thank you. Nurul Akmal

16:37 RIB Support #5043: [SCP ID :##2503##] : Session expired when perform Favourite Interbank Maintenance ...

Kindly inform user to do UAT for this issue. Thank you. Wijaya Kartono

13:58 IBAM Support #5044 (Internal Testing): [SCP ID :##2502##] : Interbank Issue (IBAM)

root cause : wrong declaration, ibftmemberID was declared under ibgMemberID
solution : change ibgMemberID to ibftMem... Lim Leonard

11:25 RIB Support #5043: [SCP ID :##2503##] : Session expired when perform Favourite Interbank Maintenance ...

Hi Kartono,
Test done.
Successfully add Bank of China (Malaysia) Berhad as Favourite Interbank.
Thank you..
Nurul Akmal

11:01 RIB Support #5043 (Internal Testing): [SCP ID :##2503##] : Session expired when perform Favourite Int...

Hi kak Akmal,
Kindly test it again. Thank you.
Root cause: Cannot update table IB_INTERBANK_ACCOUNTS because of... Wijaya Kartono

10:57 IBAM Support #5044: [SCP ID :##2502##] : Interbank Issue (IBAM)

Dear Leonard,
Please assist regarding this issue.
Please use this email to liaise with customer :- Re: [Request ... Zahir Abd Latif

10:54 RIB Support #5042: [SCP ID :##2504##] : IBFT Beneficiary Bank

Dear Leonard,
Please assist regarding this issue.
Please use this email to liaise with customer : Re: [Request ID... Zahir Abd Latif

10:26 IBAM Support #5044: [SCP ID :##2502##] : Interbank Issue (IBAM)

Hi Zahir,
Please assign this task to Leonard. Thank you. Wijaya Kartono

10:25 RIB Support #5042: [SCP ID :##2504##] : IBFT Beneficiary Bank

Hi Zahir,
Please assign this task to Leonard. Thank you. Wijaya Kartono

January 06, 2015

11:52 RIB Support #4798 (Closed - End of life cycle): [SCP ID :##2461##] : Unable to perform IBG transact...

Zahir Abd Latif

11:52 RIB Support #4798: [SCP ID :##2461##] : Unable to perform IBG transaction - session expired.

Refer email : Re: [Request ID :##2461##] : Unable to perform IBG transaction - session expired.
Case closed. Zahir Abd Latif

January 02, 2015

15:39 IBAM Support #5044: [SCP ID :##2502##] : Interbank Issue (IBAM)

Dear Kartono/Kak Lizah,
Please respond and update the current status in Redmine.
Thanks. Zahir Abd Latif

12:29 RIB Support #5043: [SCP ID :##2503##] : Session expired when perform Favourite Interbank Maintenance ...

Dear Kartono/Kak Lizah,
Please respond and update the current status in Redmine.
Thanks. Zahir Abd Latif

12:20 RIB Support #5042: [SCP ID :##2504##] : IBFT Beneficiary Bank

Dear Kartono/Kak Lizah,
Please respond and update the current status in Redmine.
Thanks. Zahir Abd Latif

December 24, 2014

15:03 IBAM Support #5044: [SCP ID :##2502##] : Interbank Issue (IBAM)

Dear Kartono/Kak Lizah,
Kindly assist to update the current status in Redmine.
Thanks. Zahir Abd Latif

14:59 RIB Support #5043: [SCP ID :##2503##] : Session expired when perform Favourite Interbank Maintenance ...

Dear Kartono/ Kak Lizah,
Kindly assist to update the current status in Redmine.
Thanks. Zahir Abd Latif

14:21 RIB Support #5042: [SCP ID :##2504##] : IBFT Beneficiary Bank

Dear Kartono/Kak Lizah,
There are no update on this case until today, please help to follow up to see whether we c... Zahir Abd Latif

11:34 BIB Support #4795 (Closed - End of life cycle): [SCP ID :##2459##] : Create new user (single user) ...

Refer email : [Request ID :##2459##] : Create new user (single user) but loading with inappropriate time
No respon... Zahir Abd Latif

December 23, 2014

15:04 Support #4633 (Closed - End of life cycle): [SCP ID :##2358##] : "Error while performing your Req...

Refer email : [Request ID :##2358##] : "Error while performing your Request" during approval at IBAM 15/8/2014..
C... Zahir Abd Latif

December 22, 2014

18:21 Support #4633: [SCP ID :##2358##] : "Error while performing your Request" during approval at IBAM...

Hi Lizah and Kartono,
Please update this status by tomorrow morning whether can close this case? Zahir Abd Latif

15:43 IBAM Support #4807 (Closed - End of life cycle): [SCP ID :##2470##] : Epay reconsilation file for BI...

Zahir Abd Latif

15:39 BIB Support #4805 (Closed - End of life cycle): [SCP ID :##2468##] : BIB Login Problem - "username ...

Refer email : Re: [Request ID :##2468##] : BIB Login Problem - "username or password or security token pin is invalid... Zahir Abd Latif

09:43 Support #4199 (Closed - End of life cycle): SCP ID# 2076 : RIB REPORT - CONSOLIDATED TRANSACTION ...

No response from customer within 3 days, closed. Zahir Abd Latif

December 19, 2014

16:12 Support #4152 (Work Completed-End life cycle): SCP ID# 2036 : Agrobank RIB Log override

Work Completed on March 13, 2014. Zahir Abd Latif

15:25 Support #1885 (Work Completed-End life cycle): SCP ID# 198 : [IE000123SP] - To include account in...

New CR raised : IE000086C - IBAM RIB & BIB Dynamic Report.
Customer agreed to close case. Zahir Abd Latif

December 15, 2014

16:07 RIB Support #5043: [SCP ID :##2503##] : Session expired when perform Favourite Interbank Maintenance ...

Dear Kartono,
Kindly assist to fix on the issue. Step to reproduce:
# Login to RIB
# Click on Fund Transfer>In... Lizahwati Basirun

15:35 IBAM Support #5044: [SCP ID :##2502##] : Interbank Issue (IBAM)

Dear Kartono,
Kindly assist on the issue. Step to reproduce as below:
# Login to IBAM
# Click on IBAM>Content>... Lizahwati Basirun

December 09, 2014

17:25 IBAM Support #5044 (Closed - End of life cycle): [SCP ID :##2502##] : Interbank Issue (IBAM)

Hi Lizah
Kindly attend below case
1) Create new intrabank in IBAM
enter all interbank details required
... Ahmad Hazri

17:24 RIB Support #5043 (Closed - End of life cycle): [SCP ID :##2503##] : Session expired when perform Fav...

Dear support,
need assistance on below issue:
Session expired when perform Favourite Interbank Maintenance - add William Gozali Tan

17:10 RIB Support #5042 (Closed - End of life cycle): [SCP ID :##2504##] : IBFT Beneficiary Bank

Kindly assist on customer's enquiry below:
1) List of beneficiary bank for IBFT are same as IBG beneficary bank. ... William Gozali Tan