B - Production Support » Agrobank Support

August 20, 2015

15:26 Support #5390 (Pending Customer Feedback): [SCP ID :##2729##] : RIB/BIB Account & Banking > Tr...

Deployed to SIT & UAT environment for both RIB & BIB. Wijaya Kartono

15:24 Support #5390: [SCP ID :##2729##] : RIB/BIB Account & Banking > Transaction History - IBG Ref ...

Root Cause: Silverlake updated the host mapping field.
Solution: "for this issue, It can use the 26102 response info... Wijaya Kartono

09:24 Support #5439 (Development / Work In Progress): [SCP ID :##2767##] : BIB customer unable to view ...

Zahir Abd Latif

August 19, 2015

11:24 Support #5439 (Closed - End of life cycle): [SCP ID :##2767##] : BIB customer unable to view Acco...

Hi,
Kindly attend below request:... Zahir Abd Latif

August 18, 2015

10:18 Support #5434 (Closed - End of life cycle): [SCP ID :##2764##] : BIB User unable to login.

Zahir Abd Latif

10:03 Support #5434 (Work Completed-End life cycle): [SCP ID :##2764##] : BIB User unable to login.

Root Cause: Server date was not synchronize. Token was become out of sync when system verify the token.
Solution: Re... Wijaya Kartono

09:35 Support #5434 (Development / Work In Progress): [SCP ID :##2764##] : BIB User unable to login.

Zahir Abd Latif

August 17, 2015

11:04 Support #5380 (Closed - End of life cycle): [SCP ID :##2722##] : Unsuccessful eIBFT transaction a...

Deployment successful.
Issue closed in SCP. Zahir Abd Latif

10:44 Support #5434 (Closed - End of life cycle): [SCP ID :##2764##] : BIB User unable to login.

Hi,
Kindly attend below request:... Zahir Abd Latif

August 14, 2015

17:58 Support #5433 (Development / Work In Progress): [SCP ID :##2760##] : IBAM USER: unable to reset p...

For now, Kartono provide temporary solution first.
UPDATE TB_AM_USER SET U_USER_STATE = 0, U_DATE_LAST_ACT = GETD... Zahir Abd Latif

16:43 Support #5433 (Closed - End of life cycle): [SCP ID :##2760##] : IBAM USER: unable to reset passw...

Hi,
Kindly attend below request:
Our security team were facing problem while try to reset IBAM password as below ... Zahir Abd Latif

August 13, 2015

17:59 Support #5380 (Pending Prod Deployment): [SCP ID :##2722##] : Unsuccessful eIBFT transaction afte...

Update from Ruzaimah, Aug 13, 2015 05:27 PM:-
"UAT Succeeded. Plan to migrate tomorrow 12.00 am as usual due to pr... Wijaya Kartono

August 11, 2015

11:48 Support #5380 (Pending Customer Feedback): [SCP ID :##2722##] : Unsuccessful eIBFT transaction af...

Update from Ruzaimah, Aug 11, 2015 10:49 AM:-... Zahir Abd Latif

10:40 Support #5384 (Closed - End of life cycle): [SCP ID :##2727##] : Currently IBG BIB send resident ...

Issue closed in SCP. Zahir Abd Latif

August 07, 2015

11:15 Support #5390: [SCP ID :##2729##] : RIB/BIB Account & Banking > Transaction History - IBG Ref ...

Last update from Ruzaimah, Aug 5, 2015 09:53 AM:-... Zahir Abd Latif

11:09 Support #5380: [SCP ID :##2722##] : Unsuccessful eIBFT transaction after migration date 27/06/2015

Updated from Ruzaimah, Aug 6, 2015 05:23 PM:-... Zahir Abd Latif

July 30, 2015

15:16 Support #5384 (Pending Customer Feedback): [SCP ID :##2727##] : Currently IBG BIB send resident s...

Kartono have been deployed the fixes to BIB SIT. User can test it using URL below:-
http://10.6.6.20/bib.sit/commo... Zahir Abd Latif