B - Production Support » Agrobank Support

September 14, 2016

17:26 RIB Support #6573 (Pending Customer Feedback): Re: [SCP ID :##3365##] : pay transaction not updated i...

As per our discussion, the logs are overwritten.
From the provided logs, I have found 2 cases due to DB deadlock. ... Yap Kah Yan

15:09 RIB Support #6573 (Closed - End of life cycle): Re: [SCP ID :##3365##] : pay transaction not updated ...

Kah Yan
Kindly assist Ahmad Hazri

September 13, 2016

13:30 Task #6572 (Pending Customer Feedback): [SCP ID :##3364##] : Customer with status TAC Unlocked no...

Provided war file to IT for testing.
Root cause:
If TAC_UNLOCKED (4) status, not allow to retrieve profile
Sol... Yap Kah Yan

13:20 Task #6572 (Closed - End of life cycle): [SCP ID :##3364##] : Customer with status TAC Unlocked n...

Hi Kah Yan,
Kindly attend below request.
Please help to check this issue:... Nurul Akmal

September 05, 2016

11:10 Support #6558 (Pending Customer Feedback): [SCP ID :##3357##] : Instant Transfer Declined ( 00817...

Beans to check on the error.
[05/09/2016] [09:08:37:801] [INFO] [ESBeIBFTAcctInquiryServices]:312 - Error Code : E... Yap Kah Yan

10:47 Support #6558: [SCP ID :##3357##] : Instant Transfer Declined ( 0081780) Lim Jit Kean.

Update from Syafiq, issue happened in RIB Yap Kah Yan

09:45 Support #6558 (Closed - End of life cycle): [SCP ID :##3357##] : Instant Transfer Declined ( 0081...

Hi,
Kindly attend below request:
Kindly need your assistance to check why the transaction was declined.

Bel... Zahir Abd Latif

September 02, 2016

11:36 RIB Support #6556 (Pending Customer Feedback): [SCP ID :##3355##] : Session Expired (ID-0081268) NOR...

Provide script to update null values
update IB_TRANSFER_LIMIT set INTRA_OPEN_LIMIT=0, INTRA_FAV_LIMIT=0,
INTER... Yap Kah Yan

September 01, 2016

19:11 RIB Support #6556 (Closed - End of life cycle): [SCP ID :##3355##] : Session Expired (ID-0081268) NO...

Hi Kahyan
Kindly attend this case
Thanks Ahmad Hazri

17:19 BIB Support #6549 (Pending Customer Feedback): [SCP ID :##3350##] : Username problem for Single User...

Feedback from Halimah, already able to create user. Yap Kah Yan

August 30, 2016

16:16 BIB Support #6549 (Closed - End of life cycle): [SCP ID :##3350##] : Username problem for Single Use...

Hi Kahyan
kindly attend this case.
Thanks Ahmad Hazri

August 26, 2016

15:33 Support #6522 (Pending Customer Feedback): [SCP ID :##3335##] : Forgot Password - Account has bee...

Waiting agrobank to revert on the correct username and the database query after confirm. Ngoh Chee Ping

15:19 Task #6499 (Pending Customer Feedback): [SCP ID :##3321##] : Unable to make instant transfer due ...

This issue happen because the payment type is null and some of them is the session issue. In order to solve the payme... Ngoh Chee Ping

11:28 Task #6499 (Development / Work In Progress): [SCP ID :##3321##] : Unable to make instant transfer...

Hi Chee Ping,
Can help look into this? The error occurred when click Next (Details > Confirm)
I suspect maybe o... Yap Kah Yan

August 24, 2016

09:05 Support #6521 (Closed - End of life cycle): [SCP ID :##3334##] : En. Shaiful performed Fav. Insta...

Issue closed in SCP. Zahir Abd Latif