Activity

From June 28, 2017 to July 27, 2017

15:05 Support #7600 (Closed - End of life cycle): SCP ID :##3980##] : Account & Banking at AGRONetBiz: Hi,
Kindly attend below request.
Currently BIB display account type at account & banking screen.
Need to change... Zahir Abd Latif

16:38 Support #7593 (Pending Customer Feedback): SCP ID :##3975##] : IB Optimization - Timeout setting: Default timeout in Websphere Application Server is 120 seconds. Currently IB timeout setup from WebServer to AppServe... Ngoh Chee Ping

15:22 Support #7585 (Closed - End of life cycle): [SCP ID :##3966##] : User unable to login-GOLDFORM CO...: Hi,
Kindly attend below request:
Kindly need your assistance to check on this issue,

Customer initiator and a... Zahir Abd Latif
11:43 Support #7582 (Closed - End of life cycle): [SCP ID :##3963##] : agronet & agronetbiz verisign lo...: Hi,
Kindly attend below request:
Request to change logo at login page from verisign to digicert. Will provide log... Zahir Abd Latif

14:57 Support #7554 (Closed - End of life cycle): [SCP ID :##3939##] : TAKAFUL PURCHASE RIB, CONFIRM SE...: Issue closed in SCP. Zahir Abd Latif
14:56 Support #7551 (Closed - End of life cycle): [SCP ID :##3936##] : Change Name at takaful purchase ...: Issue closed in SCP. Zahir Abd Latif
11:20 Support #7569: [SCP ID :##3953##] : customer unable to activate new security token with 'Unknown ...: Root Cause: Secure Metrics return error during SyncToken
Solution: Check with Secure Metrics / replace the token wit... Yap Kah Yan
11:19 Support #7569 (Pending Customer Feedback): [SCP ID :##3953##] : customer unable to activate new s...: We have found success response was not returned during syncToken call to Secure Metrics.
Kindly advice user to repl... Yap Kah Yan
10:21 Support #7569 (Closed - End of life cycle): [SCP ID :##3953##] : customer unable to activate new ...: Hi,
Kindly attend below request.
Kindly need your assistance to check on this issue, customer unable to activate... Zahir Abd Latif
10:15 Support #7565 (Pending Customer Feedback): SCP ID :##3949##] : AGRONETBIZ(Prod) : No details show...: Below are our findings.
For FD account, you need to check with host why the response is AB.
For both loan accounts... Yap Kah Yan

15:47 Support #7565 (Closed - End of life cycle): SCP ID :##3949##] : AGRONETBIZ(Prod) : No details sho...: Hi,
Kindly attend below request.
<Summary>
Customer wanted to view Account & Banking details, but encountered :... Zahir Abd Latif
12:10 Support #7552 (Pending Customer Feedback): [SCP ID :##3937##] : Email notification for statutory ...: Yap Kah Yan
10:12 Support #7552 (Pending Prod Deployment): [SCP ID :##3937##] : Email notification for statutory bo...: Pending CR request Yap Kah Yan
10:11 Support #7551 (Pending Customer Feedback): [SCP ID :##3936##] : Change Name at takaful purchase s...: Root Cause: Use display name instead of user name
Solution: Use user name Yap Kah Yan
10:10 Support #7554 (Pending Customer Feedback): [SCP ID :##3939##] : TAKAFUL PURCHASE RIB, CONFIRM SES...: Issue is not during confirm, session expired is when user click next after terms and condition (5/7)
Root Cause: S... Yap Kah Yan

11:10 Support #7554 (Closed - End of life cycle): [SCP ID :##3939##] : TAKAFUL PURCHASE RIB, CONFIRM SE...: Hi,
Kindly attend below request:
TBSD team reported session expired when confirm takaful purchase at RIB. Please ... Zahir Abd Latif
10:15 Support #7552 (Closed - End of life cycle): [SCP ID :##3937##] : Email notification for statutory...: Hi,
Kindly attend below request:
I would like to request to add email notification for below:
1. Upon Upload L... Zahir Abd Latif
10:10 Support #7551 (Closed - End of life cycle): [SCP ID :##3936##] : Change Name at takaful purchase ...: Hi,
Kindly attend below request:
Please change Name at takaful purchase screen to use Customer Name instead of di... Zahir Abd Latif

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B - Production Support » Agrobank Support