B - Production Support » Agrobank Support

November 30, 2017

16:11 Support #8110 (Pending Customer Feedback): SCP ID :##4309 ##] : IBG and Instant transfer to RHB ...

Suspect transaction unsuccessful due to deadlock
[11/30/17 9:55:43:963 SGT] 000000b7 SystemOut O [30/11/2017] ... Yap Kah Yan

15:41 Support #8110 (Closed - End of life cycle): SCP ID :##4309 ##] : IBG and Instant transfer to RHB...

Hi Kah Yan,
Kindly attend below request.... Nurul Akmal

November 22, 2017

13:48 Support #8077 (Pending Customer Feedback): SCP ID :##4287##] : Unable to login - CENGKIH ENTERPRISE

Root Cause: Token Status is Inactive
Solution: Activate Token through BIB using function "Activate New Security Token" Yap Kah Yan

November 21, 2017

15:34 Support #8078 (Pending Customer Feedback): SCP ID :##4288##] : Unable to login - ULIYANA BINTI AB...

Root Cause: Token not synchronized
Solution: Revoke and assigned token
2017/11/20 17:06:27:170 INFO my.com.upa... Yap Kah Yan

09:53 Support #8078 (Closed - End of life cycle): SCP ID :##4288##] : Unable to login - ULIYANA BINTI A...

Hi,
Kindly attend below request:
Kindly assist to check customer single user unable to login with error:

Inte... Zahir Abd Latif

09:51 Support #8077 (Closed - End of life cycle): SCP ID :##4287##] : Unable to login - CENGKIH ENTERPRISE

Hi,
Kindly attend below request:
Kindly assist to check on this matter. Customer unable to login with different b... Zahir Abd Latif

November 20, 2017

17:55 Support #8073: SCP ID :##4283##] : Instant transfer transaction not incorporate to global limit

Testing for this issue unable to be done. IT will update when eIBFT transaction is ready to test. Thank you. Nurul Akmal

November 17, 2017

17:44 Support #8073: SCP ID :##4283##] : Instant transfer transaction not incorporate to global limit

Url for testing as below:
http://172.16.50.27/bib.sit.global.limit/common/Login.do
Thank you Stephanie Sufrapto

17:43 Support #8073 (Internal Testing): SCP ID :##4283##] : Instant transfer transaction not incorporat...

Hi Kak akma,
Please test below:
1.to add instant into global limt
2.for checking company limit to check globa... Stephanie Sufrapto

17:38 Support #8074: SCP ID :##4284##] : SI for IBG failed, error (New I/C): Length is not valid.

Hi Kak Haida,
Successfully tested.
Kindly review Test Result attached.
Thank you. Nurul Akmal

17:37 Support #8074 (Pending Review): SCP ID :##4284##] : SI for IBG failed, error (New I/C): Length is...

Nurul Akmal

15:37 Support #8074 (Internal Testing): SCP ID :##4284##] : SI for IBG failed, error (New I/C): Length ...

Issue: wrong value Beneficiary id type to populate to database
solution: Run query for existing data with wrong va... Stephanie Sufrapto

14:54 Support #8074 (Closed - End of life cycle): SCP ID :##4284##] : SI for IBG failed, error (New I/C...

Hi,
Kindly attend below request:
Please check and fix.
2017/11/16 07:00:24:247 INFO net.penril.si.SIExecutor:... Zahir Abd Latif

10:45 Support #8073: SCP ID :##4283##] : Instant transfer transaction not incorporate to global limit

Please help look into this issue. Need to understand what the actual problem and can simulate in SIT or UAT or not. TQ Ngoh Chee Ping

10:31 Support #8073 (Closed - End of life cycle): SCP ID :##4283##] : Instant transfer transaction not ...

Hi,
Kindly attend below request:
Please help to check, Instant transfer transaction not incorporate to global lim... Zahir Abd Latif

November 15, 2017

09:08 Support #7874 (Closed - End of life cycle): SCP ID :##4112##] : REMOVE LHDN ACCOUNT KUCHING AND K...

Zahir Abd Latif

08:43 Support #8063 (Pending Customer Feedback): SCP ID :##4276##] : ISS tranasaction file issue

Tested with production data in UAT, successful generate report with 5000 records.
Advice IT to regenerate the report Yap Kah Yan

08:41 Support #7874: SCP ID :##4112##] : REMOVE LHDN ACCOUNT KUCHING AND K.KINABALU BRANCH

Dear Zahir,
Kindly close this issue. A CR is created to solve this issue.
Refer: [CR-00081] - Remove LHDN Accou... Yap Kah Yan

November 14, 2017

12:47 Support #8063 (Closed - End of life cycle): SCP ID :##4276##] : ISS tranasaction file issue

Hi,
Kindly attend below request:
upon checking for october 2017 csv file, we found different figure generated in ... Zahir Abd Latif

November 10, 2017

16:48 Support #8055 (Pending Customer Feedback): SCP ID :##4268##] : Registration - Account Number is n...

Need user to provide screenshot of account number input
from the log file, account number is correct. Yap Kah Yan

09:23 Support #8049 (Closed - End of life cycle): SCP ID :##4262##] : SI Inquiry Issue

Issue closed in SCP. Zahir Abd Latif

November 09, 2017

15:04 Support #8055 (Closed - End of life cycle): SCP ID :##4268##] : Registration - Account Number is ...

Hi,
Kindly attend below request:
Customer want to register agronet, but he got error message “account is not link... Zahir Abd Latif

November 08, 2017

08:51 Support #8049 (Pending Customer Feedback): SCP ID :##4262##] : SI Inquiry Issue

Migrated in Migration ID081 (07/11/2017)
Pending user to verify.
Root cause: Cannot match IB reference number due... Yap Kah Yan

November 06, 2017

09:38 Support #8049 (Closed - End of life cycle): SCP ID :##4262##] : SI Inquiry Issue

Hi,
Kindly attend below request:
IB reference number blank at SI Inquiry screen as below. Please help to check an... Zahir Abd Latif