B - Production Support » Agrobank Support

July 13, 2018

16:20 Support #8694 (Closed - End of life cycle): SCP ID :##4641##] : to allow token upload done by mak...

Hi,
Kindly attend below request.
We have enable token upload menu to VB team. Unfortunately, upload button is not... Zahir Abd Latif

16:05 Support #8693 (Closed - End of life cycle): SCP ID :##4640##] : instant transfer unsuccessful, ac...

Hi,
Kindly attend below request.
Please help to check why this transaction unsuccessful.
Transaction ID 20... Zahir Abd Latif

09:40 Support #8677 (Closed - End of life cycle): SCP ID :##4633##] : login - session expired

Issue closed in SCP. Zahir Abd Latif

July 11, 2018

15:52 Support #8664 (Work Completed-End life cycle): SCP ID :##4623##] : CA unable to create user viewer.

Deployed to production. Kindly close this issue Stephanie Sufrapto

15:49 Support #8666: SCP ID :##4624##] : UNABLE TO DOWNLOAD STATEMENT

Teh,
Kindly check on this ya.. Stephanie Sufrapto

15:45 Support #8673 (Pending Customer Feedback): SCP ID :##4629##] : View acct & banking session expired.

Root cause: First and Second company sharing the same account for loan account.
Current practice one account shoul... Stephanie Sufrapto

15:43 Support #8677 (Pending Customer Feedback): SCP ID :##4633##] : login - session expired

Root cause: Token out of sync. Ask ilah to revoke and re assign token.
Stephanie Sufrapto

15:42 Support #8678 (Pending Prod Deployment): SCP ID :##4634##] : BIB - click more at aexecutive summa...

Root cause: jsp for redirect to account and banking not updated
Stephanie Sufrapto

15:16 Support #8678 (Closed - End of life cycle): SCP ID :##4634##] : BIB - click more at aexecutive su...

Hi,
Kindly attend below request.
please check and fix.
BIB - click more at aexecutive summary session expired. Zahir Abd Latif

13:11 Support #8677 (Closed - End of life cycle): SCP ID :##4633##] : login - session expired

Hi,
Kindly attend below request.
R & S ENTERPRISE
User ID: 4346
Username: mimi71107
Full Name: shamsiah ... Zahir Abd Latif

09:29 Support #8673 (Closed - End of life cycle): SCP ID :##4629##] : View acct & banking session expired.

Hi Stephanie,
Kindly attend below request.
please check this issue urgently
1. Syarikat Juara Selera Sdn Bhd
... Zahir Abd Latif

July 09, 2018

09:31 Support #8644 (Closed - End of life cycle): SCP ID :##4614##] : SI TRNX ISSUE - 3rd Party Fund Tr...

Issue closed in SCP. Zahir Abd Latif

09:14 Support #8666 (Work Completed-End life cycle): SCP ID :##4624##] : UNABLE TO DOWNLOAD STATEMENT

Hi,
Kindly attend below request:
Please help to check, customer unable to download statement at BIB. Issue resolv... Zahir Abd Latif

July 06, 2018

17:49 Support #8664 (Pending Prod Deployment): SCP ID :##4623##] : CA unable to create user viewer.

Release patch at
D:\was-workspace\01 Download WAR files from Penril\4623- CA unable to create user viewer
Issu... Stephanie Sufrapto

17:48 Support #8659 (Work Completed-End life cycle): SCP ID :##4621##] : Create new compay - Service un...

Released the patch at
D:\was-workspace\01 Download WAR files from Penril\4621- Create new compay - Service unavaila... Stephanie Sufrapto

17:34 Support #8664 (Work Completed-End life cycle): SCP ID :##4623##] : CA unable to create user viewer.

Hi,
Kindly attend below request:
Customer unable to create user viewer.
The error keep shown " You have left... Zahir Abd Latif

12:24 Support #8659 (Work Completed-End life cycle): SCP ID :##4621##] : Create new compay - Service un...

Hi,
Kindly attend below request:
Please help to check.
1. Click create company
2. key in company CIF No
3. C... Zahir Abd Latif

July 03, 2018

16:59 Support #8644 (Pending Customer Feedback): SCP ID :##4614##] : SI TRNX ISSUE - 3rd Party Fund Tra...

Root Cause: Get value from wrong AppConfig (based on whichever SI transaction is 1st RIB/BIB)
Solution: Override set... Yap Kah Yan

July 02, 2018

14:34 Support #8644 (Closed - End of life cycle): SCP ID :##4614##] : SI TRNX ISSUE - 3rd Party Fund Tr...

Hi Stephanie,
Kindly attend below request.
Customer, ZADA SINAR ENTERPRISE make query on transaction dated 1 July... Zahir Abd Latif

June 26, 2018

10:08 Support #8618 (Pending Prod Deployment): SCP ID :##4600 ##] : 20180620 Customer unable to login C...

Issue cause by deadlock, system unable to update BIB_USER table
one the solution to solve deadlock has deployed to... Stephanie Sufrapto

June 21, 2018

17:35 Support #8619 (Work Completed-End life cycle): SCP ID :##4601##] : 20180621 option to disallow th...

Suggest to bank to suspend the user through IBAM.
Kindly close this issue.
TQ
Stephanie Sufrapto

10:35 Support #8619 (Work Completed-End life cycle): SCP ID :##4601##] : 20180621 option to disallow th...

Hi Stephanie,
Kindly attend below request.... Nurul Akmal

10:31 Support #8618 (Closed - End of life cycle): SCP ID :##4600 ##] : 20180620 Customer unable to logi...

Hi Stephanie,
Kindly attend below request.... Nurul Akmal