Activity
From July 12, 2018 to August 10, 2018
August 09, 2018
- 16:08 Support #8750 (Closed - End of life cycle): SCP ID :##4691##] : Complaint by KELAB SUKAN DAN REKR...
- Hi,
Kindly attend below request:-
1. Customer complain that this pending transaction is not appear at authorizat...
August 08, 2018
- 17:03 Support #8723 (Closed - End of life cycle): SCP ID :##4664##] : CA unable to login - session expired
- Issue closed in SCP.
- 17:02 Support #8725 (Closed - End of life cycle): SCP ID :##4666##] : JOMPAY TRANSACTION CONFIRMATION
- Issue closed in SCP.
- 17:00 Support #8738 (Closed - End of life cycle): SCP ID :##4679##] : Search BIB user xtvt - service un...
- Issue closed in SCP.
- 16:59 Support #8739 (Closed - End of life cycle): SCP ID :##4680##] : CA assign token - session expired
- Issue closed in SCP.
- 16:58 Support #8740 (Closed - End of life cycle): SCP ID :##4681##] : single user login - session expired
- Issue closed in SCP.
- 13:17 Support #8744 (Pending Customer Feedback): SCP ID :##4685 ##] Bulk payment status pending
- Issue cause by JDK version at production update to 1.8
Solution: Run the jar file using 1.7
August 07, 2018
- 10:08 Support #8744 (Closed - End of life cycle): SCP ID :##4685 ##] Bulk payment status pending
- Hi Stephanie,
Kindly attend below request.... - 09:58 Support #8743 (Pending Customer Feedback): SCP ID :##4684 ##] : Lock Timeout request exceeded
- Need ilah to update LockTimeOut Value at JDBC Driver > Custom Properties to 300000 and restart admin agent.
Wait... - 09:18 Support #8743 (Work Completed-End life cycle): SCP ID :##4684 ##] : Lock Timeout request exceeded
- Hi Stephanie,
Kindly attend below request....
August 06, 2018
- 17:27 Support #8694 (Closed - End of life cycle): SCP ID :##4641##] : to allow token upload done by mak...
- Already check with Norazlilah on Jul 23, 2018 10:15 AM.
If persist, issue will reopen.
Issue closed in SCP. - 17:12 Support #8694: SCP ID :##4641##] : to allow token upload done by maker checker
- Hi Zahir,
Agro has deploy OTP center, this system is use for token upload for token enhancement .
Kindly check... - 17:00 Support #8704 (Closed - End of life cycle): SCP ID :##4648##] : SEMAI ALAM SDN BHD - customer ini...
- Issue closed in SCP.
- 16:56 Support #8704 (Pending Customer Feedback): SCP ID :##4648##] : SEMAI ALAM SDN BHD - customer init...
- Issue: JSP not updated
Deploy in Migration 092 at 02/08/2018
- 11:44 Enhancement #8698 (Closed - End of life cycle): Query Enhancement for lock request timeout issue
- Migrate with Hard token 02 / 08/2018
- 10:03 Support #8738 (Pending Customer Feedback): SCP ID :##4679##] : Search BIB user xtvt - service una...
- Root Cause:
Session already closed when search with user alias.
Solution:
Fixed by remove finally.
August 03, 2018
- 18:53 Support #8739 (Pending Customer Feedback): SCP ID :##4680##] : CA assign token - session expired
- Root Cause:
Program bug. Merge branch something did not change.
Solution Update Class file:
Path: \agro-bib-2.0-... - 18:52 Support #8740 (Pending Customer Feedback): SCP ID :##4681##] : single user login - session expired
- Root Cause:
TOKEN_TYPE is null in BIB_USER table.
Solution:
Update the TOKEN_TYPE data using db script below:
... - 17:47 Support #8740 (Closed - End of life cycle): SCP ID :##4681##] : single user login - session expired
- Hi,
Kindly attend below request:-
Case 1:-
TABUNG KEBAJIKAN PESERTA FELCRA SUNGAI M ALAU
2308816400789... - 16:28 Support #8739 (Closed - End of life cycle): SCP ID :##4680##] : CA assign token - session expired
- Hi,
Kindly attend below request:-
CA assign token - session expired. below is sample transaction.
!https://sup... - 16:23 Support #8738 (Closed - End of life cycle): SCP ID :##4679##] : Search BIB user xtvt - service un...
- Hi,
Kindly attend below request:-
Key in user name, click search button error prompt.
!https://support.penril....
August 01, 2018
- 10:07 Support #8721 (Closed - End of life cycle): SCP ID :##4663##] : Unable to allow account services ...
- Issue closed in SCP.
July 31, 2018
- 13:23 Support #8725 (Pending Customer Feedback): SCP ID :##4666##] : JOMPAY TRANSACTION CONFIRMATION
- Root Cause: timeout returned by middleware
Both transactions are valid as both have call PaymentServices in ... - 09:52 Support #8725 (Closed - End of life cycle): SCP ID :##4666##] : JOMPAY TRANSACTION CONFIRMATION
- Hi,
Kindly attend below request:-
!https://support.penril.net/inlineimages/WorkOrder/Jul2018/4666/1533001617446.p...
July 30, 2018
- 17:42 Support #8723 (Pending Customer Feedback): SCP ID :##4664##] : CA unable to login - session expired
- Possible is intermittent issue as user session token is invalid. Please confirm with user if issue still persist.
... - 12:40 Support #8723: SCP ID :##4664##] : CA unable to login - session expired
- Dear Kah Yan,
Kindly assist. Stephanie on AL.
Thanks. - 12:09 Support #8723 (Closed - End of life cycle): SCP ID :##4664##] : CA unable to login - session expired
- Hi Stephanie,
Kindly attend below request.
Kindly assist to check why the CA unable to login. Once key in the TAC...
July 27, 2018
- 14:52 Support #8721 (Pending Prod Deployment): SCP ID :##4663##] : Unable to allow account services and...
- Issue cause by the cif Linking column is NULL.
happened when the initiator create the company before the migration ... - 09:49 Support #8721 (Closed - End of life cycle): SCP ID :##4663##] : Unable to allow account services ...
- Hi Stephanie,
Kindly attend below request.
Unable to allow account services and create corporate administrator.
...
July 24, 2018
- 10:48 Support #8678 (Closed - End of life cycle): SCP ID :##4634##] : BIB - click more at aexecutive su...
- Issue closed in SCP.
- 10:45 Support #8693 (Closed - End of life cycle): SCP ID :##4640##] : instant transfer unsuccessful, ac...
- Issue closed in SCP.
- 10:44 Support #8673 (Closed - End of life cycle): SCP ID :##4629##] : View acct & banking session expired.
- Issue closed in SCP.
July 23, 2018
- 11:34 Support #8673: SCP ID :##4629##] : View acct & banking session expired.
- No update from ilah to allow loan account for multiple user.
July 20, 2018
- 15:23 Support #8708 (Closed - End of life cycle): SCP ID :##4651##] : Customer unable to view her trans...
- Issue closed in SCP.
- 15:21 Support #8708: SCP ID :##4651##] : Customer unable to view her transaction history
- Hi Zahir,
Kindly close this. it's not our issue
Thank you - 10:21 Support #8708 (Closed - End of life cycle): SCP ID :##4651##] : Customer unable to view her trans...
- Hi,
Kindly attend below request.
Customer unable to view her transaction history
Already clear cache and histo...
July 19, 2018
- 10:31 Support #8704 (Closed - End of life cycle): SCP ID :##4648##] : SEMAI ALAM SDN BHD - customer ini...
- Hi,
Kindly attend below request.
initiator unable to view account and banking with error session expired.
...
July 18, 2018
- 10:56 Support #8666 (Development / Work In Progress): SCP ID :##4624##] : UNABLE TO DOWNLOAD STATEMENT
- Dear Stephanie/Hazri,
Any updates on this issue?
Kindly update.
Thanks. - 09:24 Support #8694 (Pending Customer Feedback): SCP ID :##4641##] : to allow token upload done by make...
- Dear Zahir,
Please do not close this case first. Pending for deployment of OTP Center this Saturday (21/07/2018).
...
July 17, 2018
- 11:46 Enhancement #8698 (Internal Testing): Query Enhancement for lock request timeout issue
- Successfully tested.
This testing covers:
*Role: CA, initiator, approver, single user*
User maintenance - crea... - 11:33 Enhancement #8698 (Closed - End of life cycle): Query Enhancement for lock request timeout issue
- Hi kak Akma,
Please retest the BIB in preprod.
July 16, 2018
- 11:47 Support #8693 (Pending Customer Feedback): SCP ID :##4640##] : instant transfer unsuccessful, acc...
- Based on the response in separate email, this transaction is unsuccessful due to BEANS return error code "WS002". As ...
July 13, 2018
- 16:20 Support #8694 (Closed - End of life cycle): SCP ID :##4641##] : to allow token upload done by mak...
- Hi,
Kindly attend below request.
We have enable token upload menu to VB team. Unfortunately, upload button is not... - 16:05 Support #8693 (Closed - End of life cycle): SCP ID :##4640##] : instant transfer unsuccessful, ac...
- Hi,
Kindly attend below request.
Please help to check why this transaction unsuccessful.
Transaction ID 20... - 09:40 Support #8677 (Closed - End of life cycle): SCP ID :##4633##] : login - session expired
- Issue closed in SCP.
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