B - Production Support » Agrobank Support

April 01, 2021

14:32 Support #11627 (Closed - End of life cycle): [SCP ID :##5806##] : BIB customer unable to login as...

Hi,
Kindly attend below request:
BIB customer unable to login as Single user with error invalid OTP. Kindly assis... Zahir Abd Latif

March 30, 2021

09:18 Support #11618 (Pending Customer Feedback): [SCP ID :##5802##] : Unable to send SMS PIN

Issue due to duplicate user id with the same user alias for user "nazbil5492".
Advices customer to try to send SMS P... Siti Balqis Othman

March 26, 2021

11:09 Support #11618: [SCP ID :##5802##] : Unable to send SMS PIN

Issue looked by Balqis. Handing over redmine. Stephanie Sufrapto

10:20 Support #11618 (Pending Customer Feedback): [SCP ID :##5802##] : Unable to send SMS PIN

Hi,
Kindly attend below request:
Contact center unable to send SMS pin with error " Unable to send SMS PIN.".
... Zahir Abd Latif

March 25, 2021

16:00 Support #11614 (Pending Customer Feedback): [SCP ID :##5800##] : BIB Single user unable to perfor...

As per screenshot below you can see the next button is triggered properly. Tested using android phone and google chro... Stephanie Sufrapto

16:00 Support #11612 (Pending Customer Feedback): [SCP ID :##5798##] : Jompay transaction rejected

As your investigation, the issue is caused by the biller name length we sent to the host is longer than 40.
Code sni... Stephanie Sufrapto

15:59 Support #11613 (System Integration Test): [SCP ID :##5799##] : dual language issue

Please find the patch to test in SIT and UAT below
D:\was-workspace\01 Download WAR files from Penril\5799-dual lan... Stephanie Sufrapto

11:35 Support #11614 (Work Completed-End life cycle): [SCP ID :##5800##] : BIB Single user unable to pe...

Hi,
Kindly attend below request:
BIB Single user unable to perform FTL using google chrome, next button not funct... Zahir Abd Latif

11:35 Support #11613 (System Integration Test): [SCP ID :##5799##] : dual language issue

Hi,
Kindly attend below request:
Customer issues a complaint where notes in New Fund Transfer was in Bahasa, whil... Zahir Abd Latif

10:42 Support #11612 (Work Completed-End life cycle): [SCP ID :##5798##] : Jompay transaction rejected

Hi,
Kindly attend below request:
This customer performed jompay to Tokio Marine Insurance via agronet website, bu... Zahir Abd Latif

March 12, 2021

10:32 Support #11554 (Closed - End of life cycle): [SCP ID :##5763##] : unable to perform FTL with erro...

Issue closed in SCP. Zahir Abd Latif