B - Production Support » Agrobank Support

October 18, 2022

11:55 Support #13267 (Investigation): [SCP ID :##6468##] : Transaction not display in authorization lis...

Hi,
Kindly attend below request:-
Appreciate your assistance to check transaction not display at authorization ... Zahir Abd Latif

October 13, 2022

18:46 Support #13081 (Closed - End of life cycle): [SCP ID :##6331##] : login error count issue

Issue closed in SCP. Zahir Abd Latif

09:30 Support #13237 (Development / Work In Progress): [SCP ID :##6441##] : API Gateway not responding ...

Develop for the below item
i) Introduce lightweight CUA Library (decryption method) installed under API Gateway Siti Balqis Othman

October 12, 2022

14:51 Support #13241 (User Acceptance Test): [SCP ID :##6445##] : Error session expired when CA create ...

The patch given was:
Added error handling for the HOST error scenario.
Instead of IB redirecting the customer to ... Siti Balqis Othman

12:29 Support #13254 (Work Completed-End life cycle): [SCP ID :##6458##] : PENGAKTIFAN INTERNET BANKING...

Hi,
Kindly attend below request:-
Unable to complete answer security question during Agronet registration.
Err... Zahir Abd Latif

12:03 Support #13241 (Development / Work In Progress): [SCP ID :##6445##] : Error session expired when ...

The ITD team requested to throw an error message instead of the session expired. Siti Balqis Othman

October 11, 2022

11:34 Support #13099 (Work Completed-End life cycle): [SCP ID :##6347##] : etrade - pagination issue

Dear Zahir,
Kindly, help to close the ticket. The patch had already migrated to production on 28/09/2022.
Thank... Siti Balqis Othman

11:33 Support #13081 (Finished Development): [SCP ID :##6331##] : login error count issue

Dear Zahir,
Kindly, help to close this ticket. The patch had already migrated to production on 28/09/2022 Siti Balqis Othman

11:30 Support #13251 (Pending Customer Feedback): [SCP ID :##6455##] : RIB customer not able to reset p...

Siti Balqis Othman

11:29 Support #13230 (Work Completed-End life cycle): [SCP ID :##6434##] : Merchant Name alignment issue

Dear Zahir,
Kindly close the ticket. The patch already migrated to production on 28/09/2022 Siti Balqis Othman

11:28 Support #13230 (System Integration Test): [SCP ID :##6434##] : Merchant Name alignment issue

Siti Balqis Othman

11:27 Support #13230 (Code Review): [SCP ID :##6434##] : Merchant Name alignment issue

Siti Balqis Othman

11:27 Support #13238 (User Acceptance Test): [SCP ID :##6442##] : SOCSO Payment - account debited but t...

The Patch for the issue has been delivered to ITD for testing on 27/09/2022
Issue:
Customer key-in invalid value ... Siti Balqis Othman

11:21 Support #13217 (Work Completed-End life cycle): [SCP ID :##6421##] : TAC section not available at...

Dear Zahir,
Kindly, help to close the ticket. The patch has already deployed to production on 04/10/2022 Siti Balqis Othman

October 07, 2022

16:22 Support #13251 (Work Completed-End life cycle): [SCP ID :##6455##] : RIB customer not able to res...

Hi,
Kindly attend below request:-
We received complaint from customer, unable to reset new password due to error... Zahir Abd Latif

September 28, 2022

15:28 Support #13241 (Work Completed-End life cycle): [SCP ID :##6445##] : Error session expired when C...

Hi,
Kindly attend below request:-
Error session expired when CA create user.
Company Id:
9642
CIF Number... Zahir Abd Latif

September 26, 2022

17:43 Support #13238 (Work Completed-End life cycle): [SCP ID :##6442##] : SOCSO Payment - account debi...

Hi,
Kindly attend below request:-
Customer performed SOCSO transaction on 23/9/2022, account has been deducted bu... Zahir Abd Latif

09:28 Support #13237 (Work Completed-End life cycle): [SCP ID :##6441##] : API Gateway not responding (...

Hi,
Kindly attend below request:-
we experiencing issue not able login to MB due to no respond from API Gateway. ... Zahir Abd Latif

September 20, 2022

12:38 Support #13230 (Pending UAT Deployment): [SCP ID :##6434##] : Merchant Name alignment issue

Finding and resolution
Root Cause: The alignment is not set based on the size of the text.
Resolution: Set the al... Siti Balqis Othman

11:09 Support #13230 (Work Completed-End life cycle): [SCP ID :##6434##] : Merchant Name alignment issue

Hi,
Kindly attend below request:-
Merchant name display in duitnow QR was not in correct alignment. Please help t... Zahir Abd Latif