Activity

From September 24, 2022 to October 23, 2022

18:05 Support #13272 (Investigation): [SCP ID :##6473##] : BIF-113489 - Host admin user turn into super...: I already got some data for the investigation from Pak Wahyu,
Based on the admin audit trail report:
The last time ... Bramantyo Pujo Wiyono

19:47 Support #13272 (Closed - End of life cycle): [SCP ID :##6473##] : BIF-113489 - Host admin user tu...: Hi,
Kindly attend below request:-
user rifky_a login BI-FAST Portal
click Profile Update menu and see the detail... Zahir Abd Latif

10:54 Support #13250 (Pending Customer Feedback): [SCP ID :##6454##] : Log Error JOB RTGS (WO0000000325...: This issue because take too long to finish the query.
Our new patch for pre-calculation fees should resolve this issue Bramantyo Pujo Wiyono

16:18 Support #13250 (Closed - End of life cycle): [SCP ID :##6454##] : Log Error JOB RTGS (WO000000032...: Hi,
Kindly attend below request:-
Please advice about root cause and next step from the log job as in the capture... Zahir Abd Latif
12:43 Support #13248 (User Acceptance Test): [SCP ID :##6452##] : Participant didn't receive e-mail aft...: The patch already finish,
the patch notes and instalation file already sent to PTAP
on this link: https://drive.goo... Bramantyo Pujo Wiyono
12:41 Support #13245 (User Acceptance Test): [SCP ID :##6449##] : Log4j error: The patch already finish,
the patch notes and instalation file already sent to PTAP
on this link: https://drive.goo... Bramantyo Pujo Wiyono
10:56 Support #13249 (Closed - End of life cycle): [SCP ID :##6453##] : Search Field Participant From a...: Hi,
Kindly attend below request:-
As the capture shown. There is a report of disfunction of Transaction History i... Zahir Abd Latif

18:59 Support #13245 (Development / Work In Progress): [SCP ID :##6449##] : Log4j error: This case is because the application library error.
Yeat already made patch for this issue.
I will prepare the rele... Bramantyo Pujo Wiyono
18:57 Support #13247 (Investigation): [SCP ID :##6451##] : BCA and Mandiri cannot access message box (B...: still under investigation based on the log they provided, i cannot replicate the issue. Bramantyo Pujo Wiyono
18:56 Support #13248 (Development / Work In Progress): [SCP ID :##6452##] : Participant didn't receive ...: The issue are after user with status locked and then unlocked application will send the email containing new password... Bramantyo Pujo Wiyono
10:09 Support #13228 (Closed - End of life cycle): [SCP ID :##6432##] : Different of Consolidate Member...: Zahir Abd Latif
10:09 Support #13228 (Development / Work In Progress): [SCP ID :##6432##] : Different of Consolidate Me...: Wahyu Dwianto, Oct 5, 2022:-... Zahir Abd Latif

18:55 Support #13248 (Closed - End of life cycle): [SCP ID :##6452##] : Participant didn't receive e-ma...: Hi,
Kindly attend below request:-
We received information that BNI's portal user didn't receive e-mail, after we ... Zahir Abd Latif
18:49 Support #13247 (Closed - End of life cycle): [SCP ID :##6451##] : BCA and Mandiri cannot access m...: Hi,
Kindly attend below request:-
We received report from Bank Mandiri and BCA related to error when accessin... Zahir Abd Latif

18:25 Support #13245 (Closed - End of life cycle): [SCP ID :##6449##] : Log4j error: Hi,
Kindly attend below request:-
there is a problem with log4j while generating the superadmin password. pleas... Zahir Abd Latif

Also available in: Atom

B - Production Support » BI FAST Support