Activity
From September 22, 2015 to October 21, 2015
October 21, 2015
- 15:58 Support #5534: [SCP ID :##2813##] : Bulk-IBG Failed & Incorrect Toll Free No.
- Dear all,
Attached is the test result for the issue.
Thank you. - 15:26 Support #5533: [SCP ID :##2812##] : Bulk transfer on 05.10.2015 - Unsuccesful payment (RM613.07)
- Dear Hafiz,
I have try to replicate the issue with the exact amount as customer report and the status is successfu... - 12:56 Support #5568 (Closed - End of life cycle): [SCP ID :##2820##] : INTRANET - Deskmate - Extraction...
- Update from Akmal in SCP, Oct 21, 2015 12:00 PM:-...
- 12:31 Support #5576 (Closed - End of life cycle): [SCP ID :##2824##] : WEBSITE: Rates, Fees & Charges u...
- Hi,
Kindly attend below request:... - 12:07 Support #5532 (Pending Customer Feedback): [SCP ID :##2811##] : Termination of TM Bill Payment
- Update from Hafiz in SCP, Oct 21, 2015 12:00 PM:-...
- 11:59 Support #5568 (Pending Customer Feedback): [SCP ID :##2820##] : INTRANET - Deskmate - Extraction ...
- Oct 21, 2015 11:49 AM:-
Reply to user as below:-
Our scope of support is to provide content update via BVMC and D... - 11:55 Support #5534 (Pending Customer Feedback): [SCP ID :##2813##] : Bulk-IBG Failed & Incorrect Toll ...
- Update from Hafiz in SCP, Oct 21, 2015 11:50 AM:-...
October 20, 2015
- 19:26 Support #5575 (Closed - End of life cycle): [SCP ID :##2823##] : User id not found in BVMC.
- Hi,
Kindly attend below request:
There is one request from customer to unlock his kfhonline account, however upon... - 11:20 Support #5571 (Closed - End of life cycle): [SCP ID :##2821##] : 1 Successful IBG Trx not send to...
- Hi,
Kindly attend below request:...
October 16, 2015
- 14:42 Support #5568: [SCP ID :##2820##] : INTRANET - Deskmate - Extraction of sales referral programme ...
- Dear Hafiz,
Kindly assist.
Thanks. - 10:02 Support #5568 (Closed - End of life cycle): [SCP ID :##2820##] : INTRANET - Deskmate - Extraction...
- Hi,
Kindly attend below request:...
October 15, 2015
- 14:37 Support #5524 (Closed - End of life cycle): [SCP ID :##2809##] : Some report for OFI Nacha Genera...
- Email user to verify based on our finding and purposed solutions.
Issue closed in SCP. - 14:33 Support #5566 (Closed - End of life cycle): [SCP ID :##2819##] : Services - update e-Biller lists
- Update from Akmal, Oct 15, 2015 02:23 PM:-...
- 14:31 Support #5524 (Pending Customer Feedback): [SCP ID :##2809##] : Some report for OFI Nacha Generat...
- 14:28 Support #5524 (Closed - End of life cycle): [SCP ID :##2809##] : Some report for OFI Nacha Genera...
- 14:13 Support #5566 (Pending Customer Feedback): [SCP ID :##2819##] : Services - update e-Biller lists
- Update from Kah Yan, Oct 15, 2015 11:10 AM:-...
- 10:41 Support #5566 (Closed - End of life cycle): [SCP ID :##2819##] : Services - update e-Biller lists
- Hi,
Kindly attend below request:
Pls follow below link and make changes according to attachment.
http://www.kf... - 10:10 Support #5534 (Development / Work In Progress): [SCP ID :##2813##] : Bulk-IBG Failed & Incorrect ...
- Update from Hafiz, Oct 7, 2015 04:14 PM:-...
- 10:08 Support #5533 (Development / Work In Progress): [SCP ID :##2812##] : Bulk transfer on 05.10.2015 ...
- 10:07 Support #5532 (Development / Work In Progress): [SCP ID :##2811##] : Termination of TM Bill Payment
- Update from Hafiz, Oct 7, 2015 03:23 PM:-...
- 09:48 Support #5524 (Pending Customer Feedback): [SCP ID :##2809##] : Some report for OFI Nacha Generat...
- Update from Hafiz, Oct 5, 2015 04:20 PM:-
Please check cronjob to synchronize share folder between server. If this... - 09:29 Support #5556 (Closed - End of life cycle): [SCP ID :##2818##] : Banner - change, move.
- Update from Akmal in SCP, Oct 15, 2015 08:21 AM:=...
October 13, 2015
- 18:05 Support #5556 (Pending Customer Feedback): [SCP ID :##2818##] : Banner - change, move.
- Updated.
- 15:34 Support #5556 (Closed - End of life cycle): [SCP ID :##2818##] : Banner - change, move.
- Hi,
Kindly attend below request:... - 15:07 Support #5541 (Closed - End of life cycle): [SCP ID :##2817##] : INTRANET - DESKMATE
- Confirmation to close case by akmal, Oct 13, 2015 02:58 PM:-
Issue closed in SCP. - 14:48 Support #5541 (Pending Customer Feedback): [SCP ID :##2817##] : INTRANET - DESKMATE
- Updated.
- 10:42 Support #5541: [SCP ID :##2817##] : INTRANET - DESKMATE
- Dear Kah yan,
Kindly assist.
Thanks. - 10:20 Support #5541 (Closed - End of life cycle): [SCP ID :##2817##] : INTRANET - DESKMATE
- Hi,
Kindly attend below request:
HOME PAGE: http://deskmate.kfh.com.my
!https://mail.google.com/mail/u/0/?ui=2...
October 09, 2015
- 14:51 Support #5535 (Closed - End of life cycle): [SCP ID :##2814##] : URGENT REQUEST: TO BE UPLOADED B...
- Update from Akmal, Oct 9, 2015 11:33 AM:-...
- 09:53 Support #5535 (Pending Customer Feedback): [SCP ID :##2814##] : URGENT REQUEST: TO BE UPLOADED BY...
- Task done. Waiting customer to verify as per requested.
October 08, 2015
- 14:15 Support #5535 (Closed - End of life cycle): [SCP ID :##2814##] : URGENT REQUEST: TO BE UPLOADED B...
- Hi,
Kindly attend below request:
Pls replace banner 3 and put the one attached here at HOME PAGE. When clicked o...
October 07, 2015
- 11:39 Support #5534 (Closed - End of life cycle): [SCP ID :##2813##] : Bulk-IBG Failed & Incorrect Toll...
- Hi,
Kindly attend below request:... - 11:32 Support #5532: [SCP ID :##2811##] : Termination of TM Bill Payment
- Assalam Hafiz,
Kindly assist on this issue.
Thank you.
October 06, 2015
- 20:17 Support #5533 (Closed - End of life cycle): [SCP ID :##2812##] : Bulk transfer on 05.10.2015 - Un...
- Hi,
Kindly attend below request:... - 18:33 Support #5532 (Closed - End of life cycle): [SCP ID :##2811##] : Termination of TM Bill Payment
- Hi Lizah
Reported by Ashikin.
Kindly verify this issue and assign to SD as usual, thanks:... - 12:36 Support #5523 (Closed - End of life cycle): [SCP ID :##2808##] : SI Consumer Error - 02/10/2015.
- Update from Norashikin in SCP, Oct 6, 2015 12:27 PM:-...
October 05, 2015
- 13:31 Support #5524 (Closed - End of life cycle): [SCP ID :##2809##] : Some report for OFI Nacha Genera...
- Hi,
Kindly attend below request:...
October 02, 2015
- 16:54 Support #5508 (Closed - End of life cycle): [SCP ID :##2801##] : Updating of fees - AC.
- Issue closed in SCP.
- 11:41 Support #5523 (Closed - End of life cycle): [SCP ID :##2808##] : SI Consumer Error - 02/10/2015.
- Hi,
Kindly attend below request:... - 11:15 Support #5507 (Closed - End of life cycle): [SCP ID :##2800##] : Replace Banner.
- Issue closed in SCP.
- 10:49 Support #5508 (Pending Customer Feedback): [SCP ID :##2801##] : Updating of fees - AC.
- 10:48 Support #5507 (Pending Customer Feedback): [SCP ID :##2800##] : Replace Banner.
- 10:32 Support #5507: [SCP ID :##2800##] : Replace Banner.
- done
- 10:31 Support #5508: [SCP ID :##2801##] : Updating of fees - AC.
- done
September 29, 2015
- 17:51 Support #5508 (Closed - End of life cycle): [SCP ID :##2801##] : Updating of fees - AC.
- Hi,
Kindly attend below request:
Pls see the attachment for the updates required. The imbedded pdf files are upd... - 17:43 Support #5507 (Closed - End of life cycle): [SCP ID :##2800##] : Replace Banner.
- Hi,
Kindly attend below request:
Pls replace the banner no 3 with the attached.
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