B - Production Support » KFH Support

January 18, 2016

16:18 Support #5929 (Closed - End of life cycle): [SCP ID :##2942##] : WEBSITE & DESKMATE - update of i...

Hi,
Kindly attend below request:
All "iPay" is to be changed to "Instant Transfer"
Please follow the attachmen... Zahir Abd Latif

16:01 Support #5927 (Closed - End of life cycle): [SCP ID :##2941##] : DESKMATE - HR Circular.

Hi,
Kindly attend below request:
Pls upload the attached.
HR MATTERS > HR CIRCULARS > 2016
(please create 2... Zahir Abd Latif

January 15, 2016

15:09 Support #5770 (Closed - End of life cycle): [SCP ID :##2880##] : DESKMATE - CHANGE BANNER.

Issue closed in SCP. Zahir Abd Latif

15:08 Support #5906 (Closed - End of life cycle): [SCP ID :##2926##] : WEBSITE - FINANCING INFO.

Issue closed in SCP. Zahir Abd Latif

15:07 Support #5913 (Closed - End of life cycle): [SCP ID :##2933##] : DESKMATE - directory.

Issue closed in SCP. Zahir Abd Latif

15:06 Support #5918 (Closed - End of life cycle): [SCP ID :##2937##] : DESKMATE - Upload Document.

Issue closed in SCP. Zahir Abd Latif

January 14, 2016

14:33 Support #5914 (Closed - End of life cycle): [SCP ID :##2934##] : DESKMATE - home page update PAY ...

Verified OK by Akmal.
Issue closed in SCP. Zahir Abd Latif

10:21 Support #5924 (Closed - End of life cycle): [SCP ID :##2938##] : Epay Extra Successful transactio...

Hi,
Kindly attend below request:
Please investigate on the prepaid top up on 1/1/2016 with unsuccessful message b... Zahir Abd Latif

January 13, 2016

15:59 Support #5918 (Pending Customer Feedback): [SCP ID :##2937##] : DESKMATE - Upload Document.

Zahir Abd Latif

12:24 Support #5918 (Closed - End of life cycle): [SCP ID :##2937##] : DESKMATE - Upload Document.

Hi,
Kindly attend below request:
Pls upload the attached documents under -
DESKMATE>HR MATTERS>PANEL HOSPITALS ... Zahir Abd Latif

10:19 Support #5916 (Closed - End of life cycle): [SCP ID :##2936##] : No email notification and rentas...

Hi,
Kindly attend below request:
Dear Penril Support;
Please help to investigate this old issue in which reporte... Zahir Abd Latif

09:01 Support #5914 (Pending Customer Feedback): [SCP ID :##2934##] : DESKMATE - home page update PAY D...

Zahir Abd Latif

January 12, 2016

16:25 Support #5915 (Closed - End of life cycle): [SCP ID :##2935##] : DESKMATE - new hires.

Issue closed in SCP. Zahir Abd Latif

15:02 Support #5913 (Pending Customer Feedback): [SCP ID :##2933##] : DESKMATE - directory.

Zahir Abd Latif

15:02 Support #5906 (Pending Customer Feedback): [SCP ID :##2926##] : WEBSITE - FINANCING INFO.

Zahir Abd Latif

14:46 Support #5915 (Closed - End of life cycle): [SCP ID :##2935##] : DESKMATE - new hires.

Hi,
Kindly attend below request:
Pls upload the following at the DESKMATE home page:
Aedy Noor Anuar Bin Rosma... Zahir Abd Latif

11:52 Support #5914 (Closed - End of life cycle): [SCP ID :##2934##] : DESKMATE - home page update PAY ...

Hi,
Kindly attend below request:
We would like to update the PAY DAY section. Instead of inputting a clickable l... Zahir Abd Latif

11:19 Support #5912 (Closed - End of life cycle): [SCP ID :##2932##] : DESKMATE - new hires.

Update by Akmal, Jan 12, 2016 11:15 AM:-... Zahir Abd Latif

09:20 Support #5907 (Closed - End of life cycle): [SCP ID :##2927##] : URGENT - DESKMATE:

Issue closed in SCP. Zahir Abd Latif

09:08 Support #5913 (Closed - End of life cycle): [SCP ID :##2933##] : DESKMATE - directory.

Hi,
Kindly attend below request:
Pls upate on KFH ASSET MANAGEMENT DIRECTORY:
http://deskmate.kfh.com.my/index... Zahir Abd Latif

09:03 Support #5912 (Closed - End of life cycle): [SCP ID :##2932##] : DESKMATE - new hires.

Hi,
Kindly attend below request:
Pls update urgently, PIC file sizes too big. Will email separately:
Jackson ... Zahir Abd Latif

January 11, 2016

10:43 Support #5803 (Closed - End of life cycle): [SCP ID :##2887##] : CORUS - Error calender update.

Update by Chee Ping, Jan 5, 2016 11:08 AM:-... Zahir Abd Latif

08:57 Support #5907 (Pending Customer Feedback): [SCP ID :##2927##] : URGENT - DESKMATE:

Zahir Abd Latif

January 08, 2016

16:31 Support #5907 (Closed - End of life cycle): [SCP ID :##2927##] : URGENT - DESKMATE:

Hi,
Kindly attend below request:
Pls upload the files under:
HUMAN CAPITAL POLICY -PART 1
HUMAN CAPITAL POLICY... Zahir Abd Latif

16:21 Support #5906 (Closed - End of life cycle): [SCP ID :##2926##] : WEBSITE - FINANCING INFO.

Hi,
Kindly attend below request:
Please replace the existing file with the one attached - PRODUCT DISCLOSURE SHEE... Zahir Abd Latif

09:58 Support #5886 (Closed - End of life cycle): [SCP ID :##2913##] : WEBSITE BANNER- replace and link.

Issue closed in SCP. Zahir Abd Latif

09:55 Support #5891 (Closed - End of life cycle): [SCP ID :##2915##] : WEBSITE - CHANGE BANNER & TITLE.

Zahir Abd Latif

09:54 Support #5890 (Closed - End of life cycle): [SCP ID :##2914##] : DESKMATE - remove documents.

Issue closed in SCP. Zahir Abd Latif

09:53 Support #5891: [SCP ID :##2915##] : WEBSITE - CHANGE BANNER & TITLE.

Issue closed in SCP. Zahir Abd Latif

January 05, 2016

22:50 Support #5890 (Pending Customer Feedback): [SCP ID :##2914##] : DESKMATE - remove documents.

Zahir Abd Latif

22:48 Support #5891 (Pending Customer Feedback): [SCP ID :##2915##] : WEBSITE - CHANGE BANNER & TITLE.

Zahir Abd Latif

22:43 Support #5880 (Closed - End of life cycle): [SCP ID :##2911##] : Error message at KFH Online - Se...

Update by Norashikin, Jan 5, 2016 10:11 AM:-
Hi Hafiz/ Penril support;
Please close this case as this is related... Zahir Abd Latif

January 04, 2016

17:31 Support #5891 (Closed - End of life cycle): [SCP ID :##2915##] : WEBSITE - CHANGE BANNER & TITLE.

Hi,
Kindly attend below request:
1. Pls change the banner 1 with the attached.
2. LATEST PROMOTIONS:
Deposi... Zahir Abd Latif

17:28 Support #5890 (Closed - End of life cycle): [SCP ID :##2914##] : DESKMATE - remove documents.

Hi,
Kindly attend below request:
Deskmate (HR Matters > Policies & Procedures > Policies)
Please remove the fo... Zahir Abd Latif

15:35 Support #5763: [SCP ID :##2879##] : E-stmt Labuan retrieval error (staging).

Dear Hafiz/Team,
Kindly assist to update the current status or any finding/progress on this issue in Redmine.
T... Zahir Abd Latif

11:56 Support #5886 (Pending Customer Feedback): [SCP ID :##2913##] : WEBSITE BANNER- replace and link.

Yap Kah Yan

December 31, 2015

15:49 Support #5886 (Closed - End of life cycle): [SCP ID :##2913##] : WEBSITE BANNER- replace and link.

Hi,
Kindly attend below request:
Please replace BANNER 2 with the attached banner.
Please replace "Latest Prom... Zahir Abd Latif

December 29, 2015

17:40 Support #5880 (Closed - End of life cycle): [SCP ID :##2911##] : Error message at KFH Online - Se...

Hi,
Kindly attend below request:
We experienced an issue this afternoon on kfhonline whereby all services eg. Bil... Zahir Abd Latif

10:58 Support #5747 (Pending Customer Feedback): [SCP ID :##2868##] : SI cancellation error.

Update by Hafiz, Dec 21, 2015 02:30 PM:-... Zahir Abd Latif

December 28, 2015

11:35 Support #5875 (Closed - End of life cycle): [SCP ID :##2909##] : Prod Issue - EPF Report dated 22...

Hi,
Kindly attend below request:
EPF Report dated 22.12.15 is not available for retrieval.
We have generate EPF ... Zahir Abd Latif

December 23, 2015

16:07 Support #5844 (Closed - End of life cycle): [SCP ID :##2895##] : BIB and CIB SI problem from 11/1...

Issue closed in SCP on Dec 21, 2015 10:55 AM. Zahir Abd Latif

December 22, 2015

09:16 Support #5863 (Closed - End of life cycle): [SCP ID :##2906##] : Activity Disaster Recovery(DR) I...

Hi,
Kindly attend below request:
We re now in the verification process at Production site. User still to do their... Zahir Abd Latif

December 21, 2015

11:30 Support #5672: [SCP ID :##2844##] : CIB SI Txn Error on 10/11/2015

Last Update in SCP from Norashikin, Dec 4, 2015 12:09 PM:-... Zahir Abd Latif

11:04 Support #5813 (Closed - End of life cycle): [SCP ID :##2893##] : OFI & RFI file not available.

Issue closed in SCP. Zahir Abd Latif

11:01 Support #5844 (Pending Customer Feedback): [SCP ID :##2895##] : BIB and CIB SI problem from 11/12...

Findings by Hafiz regarding this issue , Dec 16, 2015 02:34 PM:-
Hi ashikin,
As we speck before.Please check IBG.... Zahir Abd Latif

10:41 Support #5862 (Closed - End of life cycle): [SCP ID :##2905##] : IBG Problem

Update by Hafiz, Dec 21, 2015 10:14 AM:-... Zahir Abd Latif