Activity
From June 26, 2016 to July 25, 2016
July 25, 2016
- 17:46 Support #6449 (Work Completed-End life cycle): [SCP ID :##3285##] : DESKMATE: Alternate Channel -...
- Hi Athira,
Kindly attend below request.... - 17:37 Support #6448 (Work Completed-End life cycle): [SCP ID :##3284##] : DESKMATE: Alternate Channel -...
- Hi Athira,
Kindly attend below request.... - 17:09 Support #6447 (Closed - End of life cycle): [SCP ID :##3283##] : DESKMATE: Link Deskmate to X: Fo...
- Hi Athira,
Kindly attend below request.... - 16:54 Support #6446 (Closed - End of life cycle): [SCP ID :##3282##] : DESKMATE: Risk Management - Acco...
- Hi Athira,
Kindly attend below request.... - 11:32 Support #6444 (Work Completed-End life cycle): [SCP ID :##3281##] : Non receipt TAC - 25/07/2016
- Hi Hafiz,
Kindly attend below request.... - 10:28 Support #6443 (Work Completed-End life cycle): [SCP ID :##3279##] : DESKMATE: Directory Update -...
- Hi Athira,
Kindly attend below request.... - 10:25 Support #6442 (Work Completed-End life cycle): [SCP ID :##3278##] : DESKMATE & WEBSITE: Resigned ...
- Hi Athira,
Kindly attend below request....
July 22, 2016
- 11:07 Support #6439 (Closed - End of life cycle): [SCP ID :##3274##] : DESKMATE - directory
- Hi,
Kindly attend below request:
1. Pls change phone number, ITEM 1. Azahari to:
03-21680068
http://deskmate.... - 10:41 Support #6437 (Closed - End of life cycle): [SCP ID :##3272##] : TAC issue
- Hi,
Kindly attend below request:
sms cron at kfhib01 suddenly stop around 6:23 PM on 20/07/2016.
Cron job runni...
July 21, 2016
- 10:47 Support #6435 (Pending Customer Feedback): [SCP ID :##3270##] : WEBSITE: Company Profile Update -...
- 10:47 Support #6434 (Pending Customer Feedback): [SCP ID :##3269##] : DESKMATE: Directory Update - Res...
- 10:26 Support #6435 (Closed - End of life cycle): [SCP ID :##3270##] : WEBSITE: Company Profile Update ...
- Athira
Kindly attend this case - 10:22 Support #6434 (Closed - End of life cycle): [SCP ID :##3269##] : DESKMATE: Directory Update - Re...
- Athira
Kindly attend this issue
Thanks - 10:15 Support #6433 (Closed - End of life cycle): [SCP ID :##3268##] : Successful Instant Transafer Trx...
- Hapiz
Kindly attend this issue.
Please help to check on 1 successful instance transfer but reflected unsuccesssfu...
July 20, 2016
- 15:04 Support #6431 (Pending Customer Feedback): [SCP ID :##3265##] : WEBSITE: Alternate Channel - Fina...
- 15:01 Support #6432 (Pending Customer Feedback): [SCP ID :##3266##] : WEBSITE: Debit Card-i - Giant Ray...
- 14:23 Support #6432 (Closed - End of life cycle): [SCP ID :##3266##] : WEBSITE: Debit Card-i - Giant Ra...
- Hi,
Kindly attend below request:
to remove from "Latest Promotions"
http://www.kfh.com.my/kfhmb/
!https://sup... - 14:20 Support #6431 (Closed - End of life cycle): [SCP ID :##3265##] : WEBSITE: Alternate Channel - Fin...
- Hi,
Kindly attend below request:
to upload the attached banner:
http://www.kfh.com.my/kfhmb/
!https://support... - 13:17 Support #6430 (Pending Customer Feedback): [SCP ID :##3264##] : DESKMATE - directory (2)
- 13:16 Support #6429 (Pending Customer Feedback): [SCP ID :##3263##] : DESKMATE - directory (1)
- 12:56 Support #6430 (Closed - End of life cycle): [SCP ID :##3264##] : DESKMATE - directory (2)
- Hi,
Kindly attend below request:
REMOVE: Norafzan Abdul Rahman
http://deskmate.kfh.com.my/index.php?option=com... - 12:53 Support #6429 (Closed - End of life cycle): [SCP ID :##3263##] : DESKMATE - directory (1)
- Hi,
Kindly attend below request:
Pls MOVE 3. Raja Normezan and 5. Tengku Ony
http://deskmate.kfh.com.my/index.... - 10:52 Support #6411 (Pending Customer Feedback): [SCP ID :##3247##] : eStanding Instruction Error Page
- Root Cause:
Missing OID in one of the old SI record. Hafiz asked KFH to generate the new OID and update to those mis... - 10:42 Support #6421 (Pending Customer Feedback): [SCP ID :##3258##] : DESKMATE = directory URGENT
- 10:41 Support #6422 (Pending Customer Feedback): [SCP ID :##3259##] : DESKMATE - directory
- 10:27 Support #6423 (Pending Customer Feedback): [SCP ID :##3260##] : DESKMATE - addresses - URGENT
- 10:26 Support #6413 (Pending Customer Feedback): [SCP ID :##3250##] : DESKMATE -- upload CIRCULAR.
- 10:21 Support #6424 (Work Completed-End life cycle): [SCP ID :##3261##] : DESKMATE - content URGENT
- 08:41 Support #6424 (Work Completed-End life cycle): [SCP ID :##3261##] : DESKMATE - content URGENT
- Hi,
Kindly attend below request.
DESKMATE > ABOUT
http://deskmate.kfh.com.my/index.php?option=com_content&view=a... - 08:31 Support #6423 (Closed - End of life cycle): [SCP ID :##3260##] : DESKMATE - addresses - URGENT
- Hi,
Kindly attend below request.
Pls see below link:
http://deskmate.kfh.com.my/index.php?option=com_content&v... - 08:28 Support #6422 (Closed - End of life cycle): [SCP ID :##3259##] : DESKMATE - directory
- Hi,
Kindly attend below request:
Please remove:
http://deskmate.kfh.com.my/index.php?option=com_contact&view=c... - 08:24 Support #6421 (Closed - End of life cycle): [SCP ID :##3258##] : DESKMATE = directory URGENT
- Hi,
Kindly attend below request:
Please change the position of David Wee to:
Chief Operating Officer
http:/...
July 19, 2016
- 15:55 Support #6420 (Work Completed-End life cycle): [SCP ID :##3257##] : WEBSITE -- CORPORATE INFO - U...
- 15:30 Support #6411 (Development / Work In Progress): [SCP ID :##3247##] : eStanding Instruction Error ...
- Based on the log given. The root cause of this problem is missing oid in ib si table. Asked Shahrul Nizam to provide ...
- 12:29 Support #6420 (Work Completed-End life cycle): [SCP ID :##3257##] : WEBSITE -- CORPORATE INFO - U...
- Hi,
Kindly attend below request:
Pls replace FILES in the following link - FILES too large. Will email separa...
July 18, 2016
- 14:39 Support #6418 (Closed - End of life cycle): [SCP ID :##3255##] : WEBSITE: Debit Card-i Term Depos...
- Hi,
Kindly attend below request:
please remove the banner from website
http://kfhonline.com.my/kfhmb/
!https:... - 12:00 Change #6414: [SCP ID :##3251##] : CR-Remove Option for Hardcopy Statement Request
- Finished and pushed to branch "3251_CR-Remove Option for Hardcopy Statement Request".
- 10:37 Support #6416 (Closed - End of life cycle): [SCP ID :##3253##] : RFI W1 Crediting on 18.7.2016 - ...
- Hi,
Kindly attend below request:
Based on RFI Crediting W1 today, there's 1 unsuccessful trx with "Credit Error" ... - 10:33 Change #6415 (Work Completed-End life cycle): [SCP ID :##3252##] : CR-Remove Option for Cheque Re...
- Hi,
Kindly attend below request:
Please asses the above CR and revert accordingly. Details as per attached. - 10:28 Change #6414 (Work Completed-End life cycle): [SCP ID :##3251##] : CR-Remove Option for Hardcopy ...
- Hi,
Kindly attend below request:
Kindly asses the above CR and revert accordingly. Details as per attached.
July 15, 2016
- 15:47 Support #6413 (Closed - End of life cycle): [SCP ID :##3250##] : DESKMATE -- upload CIRCULAR.
- Hi,
Kindly attend below request:
Pls upload the attached circular in the link below:
http://deskmate.kfh.com.m... - 15:25 Support #6412 (Pending Customer Feedback): [SCP ID :##3248##] : DESKMATE - HCD Policy upload.
- 14:37 Support #6346 (Pending Customer Feedback): [SCP ID :##3185##] : SI Failed and Error Page at CORUS...
- Root Caused of item number 1:
This issue happen due to after edit SI. The system will get the latest data in IB_INTE... - 12:03 Support #6412 (Closed - End of life cycle): [SCP ID :##3248##] : DESKMATE - HCD Policy upload.
- Hi,
Kindly attend below request:
Pls replace the HR policy - Part 1 and Part 2 for the link below. Files are too ...
July 14, 2016
- 17:58 Support #6411: [SCP ID :##3247##] : eStanding Instruction Error Page
- Zahir Abd Latif wrote:
> Hi,
> Kindly attend below request:
Customer encountered error page while accessing eSta... - 17:55 Support #6411 (Closed - End of life cycle): [SCP ID :##3247##] : eStanding Instruction Error Page
- Hi,
Kindly attend below request: - 15:42 Support #6409 (Closed - End of life cycle): [SCP ID :##3245##] : IBG OFI W5 13072016 Issue.
- Issue closed in SCP.
- 11:02 Support #6409 (Pending Customer Feedback): [SCP ID :##3245##] : IBG OFI W5 13072016 Issue.
- For this case, only need to run the OFI Purge under IBG console (the manual process) by put in yesterday date and win...
- 10:27 Support #6409 (Closed - End of life cycle): [SCP ID :##3245##] : IBG OFI W5 13072016 Issue.
- Hi,
Kindly attend below request:
Kindly advise on how we can merge OFI window 5 on 13/07/2016 with any of today's... - 09:15 Support #6389 (Closed - End of life cycle): [SCP ID :##3216##] : BVMC report not tally for CMS IB...
- Update by Chee Ping, Jul 5, 2016 12:01 PM:-...
July 13, 2016
- 13:28 Support #6393 (Work Completed-End life cycle): [SCP ID :##3220##] : DESKMATE: Directory Update - ...
- Closed in SCP
- 13:28 Support #6394 (Work Completed-End life cycle): [SCP ID :##3221##] : WEBSITE: Company Profile Upda...
- Closed in SCP
July 12, 2016
- 15:47 Support #6397 (Work Completed-End life cycle): [SCP ID :##3224##] : WEBSITE: Debit Card-i Term De...
- 15:44 Support #6395 (Work Completed-End life cycle): [SCP ID :##3222##] : WEBSITE: Company Profile Upda...
- Done by Kah Yan,
due to im on leave for hari raya. - 15:42 Support #6399 (Work Completed-End life cycle): [SCP ID :##3226##] : WEBSITE - LATEST PROMOTION - ...
- 15:40 Support #6400 (Work Completed-End life cycle): [SCP ID :##3227##] : WEBSITE - LATEST PROMOTION - ...
July 05, 2016
- 12:02 Support #6389 (Pending Customer Feedback): [SCP ID :##3216##] : BVMC report not tally for CMS IBG...
- Root Cause:
Failed to save data into database due save data into multiple tables at the same time but without flushi...
July 01, 2016
- 15:41 Support #6400 (Work Completed-End life cycle): [SCP ID :##3227##] : WEBSITE - LATEST PROMOTION - ...
- Hi,
Kindly attend below request:... - 15:21 Support #6399 (Work Completed-End life cycle): [SCP ID :##3226##] : WEBSITE - LATEST PROMOTION - ...
- Hi,
Kindly attend below request:
Please REMOVE, campaign expires today:
Deposit today. Get Paid in Advance!
h... - 12:25 Support #6397 (Work Completed-End life cycle): [SCP ID :##3224##] : WEBSITE: Debit Card-i Term De...
- Hi,
Kindly attend below request:
to upload banner as attached:
http://www.kfh.com.my/kfhmb/
!https://support.... - 12:25 Support #6391 (Work Completed-End life cycle): [SCP ID :##3218##] : WEBSITE: Debit Card-i - Giant...
- 12:24 Support #6392 (Work Completed-End life cycle): [SCP ID :##3219##] : WEBSITE: Debit Card-i - AEON ...
- 12:11 Support #6391 (Pending Customer Feedback): [SCP ID :##3218##] : WEBSITE: Debit Card-i - Giant Ray...
- 12:11 Support #6392 (Pending Customer Feedback): [SCP ID :##3219##] : WEBSITE: Debit Card-i - AEON Big ...
- 12:09 Support #6391 (Pending Review): [SCP ID :##3218##] : WEBSITE: Debit Card-i - Giant Raya Ceria Jim...
- 10:42 Support #6394: [SCP ID :##3221##] : WEBSITE: Company Profile Update - Board of Directors and Mana...
- Dear Kah Yan,
Kindly assist due to Hafiz on leave on that day.
Thanks. - 10:36 Support #6393: [SCP ID :##3220##] : DESKMATE: Directory Update - CEO (ONLY TO BE DONE ON TUESDAY,...
- Dear Kah Yan,
Kindly assist due to Hafiz and Adit on leave on that day.
Thanks. - 09:47 Support #6395: [SCP ID :##3222##] : WEBSITE: Company Profile Update - Management Team (ONLY TO BE...
- Dear Athira,
Kindly assist due to Hafiz on leave on that day.
Thanks.
June 30, 2016
- 16:24 Support #6395 (Work Completed-End life cycle): [SCP ID :##3222##] : WEBSITE: Company Profile Upda...
- Hi,
Kindly attend below request:
to add (ACTING CEO) after Nor Azzam's post: DEPUTY CHIEF EXECUTIVE OFFICER & CHI... - 16:20 Support #6394 (Work Completed-End life cycle): [SCP ID :##3221##] : WEBSITE: Company Profile Upda...
- Hi,
Kindly attend below request:
1. to remove Mr Ahmed S. Al Kharji from Management Team
http://www.kfh.com.my/k... - 16:03 Support #6393 (Work Completed-End life cycle): [SCP ID :##3220##] : DESKMATE: Directory Update - ...
- Hi,
Kindly attend below request:
to remove Mr Ahmed S. Al Kharji from directory and search button
http://deskmat... - 15:49 Support #6392 (Work Completed-End life cycle): [SCP ID :##3219##] : WEBSITE: Debit Card-i - AEON ...
- Hi,
Kindly attend below request:
1. to add in Latest Promotions
http://www.kfh.com.my/kfhmb/
!https://support... - 15:44 Support #6391 (Work Completed-End life cycle): [SCP ID :##3218##] : WEBSITE: Debit Card-i - Giant...
- Hi,
Kindly attend below request:
1. to add in Latest Promotions
http://www.kfh.com.my/kfhmb/
!https://support... - 15:38 Support #6256 (Closed - End of life cycle): [SCP ID :##3126##] : Unsuccessful BVMC Report
- Issue closed in SCP.
- 14:53 Support #6376 (Closed - End of life cycle): [SCP ID :##3203##] : DESKMATE: Directory Update - Inv...
- Verified by Azli.
Issue closed in SCP.
June 29, 2016
- 13:21 Support #6298 (Pending Customer Feedback): [SCP ID :##3158##] : Amendment on FTT page and report
- 15/06/2016 – Already provided the effort on the changes.
Need feedback from bank. - 12:15 Support #6256 (Pending Customer Feedback): [SCP ID :##3126##] : Unsuccessful BVMC Report
- Update by Hafiz, Jun 17, 2016 04:51 PM:-...
- 11:33 Support #6389 (Closed - End of life cycle): [SCP ID :##3216##] : BVMC report not tally for CMS IB...
- Hi,
Kindly attend below request:...
June 28, 2016
- 16:46 Support #6387 (Closed - End of life cycle): [SCP ID :##3213##] : RFI CREDITING PROCESS executed o...
- Hi,
Kindly attend below request:... - 14:26 Support #6383 (Closed - End of life cycle): [SCP ID :##3210##] : Additional SI Email Notification...
- Hi,
Kindly attend below request:...
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