Activity

From October 17, 2018 to November 15, 2018

16:24 Support #8870 (Closed - End of life cycle): SCP ID :##4789##] : Deskmate Update: Staff Directory: Hi,
Kindly attend below request:-
Kindly replace Andre info with Debra's in from HR staff directory list, Zahir Abd Latif

15:13 Support #8868 (Closed - End of life cycle): SCP ID :##4787##] : Staff Fee Waiver for KFH Online S...: Hi,
Kindly attend below request:-
Currently there is SI charges for staff SI for KFHOnline which should not be ap... Zahir Abd Latif
15:10 Support #8867 (Closed - End of life cycle): SCP ID :##4786##] : [KFH Online - Registeration failu...: Hi,
Kindly attend below request:-
Following customer unable to register into KFH online and cutomer getting error... Zahir Abd Latif

11:23 Support #8844 (Pending Customer Feedback): SCP ID :##4780##] : IBG ERROR (over the counter) - 071...: Chee Ping, Nov 8, 2018 10:12 AM:-
This problem is caused by there is ‘ (apostrophe) in payment ref, which will get... Zahir Abd Latif

15:45 Support #8849 (Closed - End of life cycle): SCP ID :##4782##] : UAT IB Account: Hi,
Kindly attend below request:-
Please help to create one new IB account to be used at UAT by COAD team.
Kindl... Zahir Abd Latif

16:52 Support #8844 (Closed - End of life cycle): SCP ID :##4780##] : IBG ERROR (over the counter) - 07...: Hi,
Kindly attend below request:-
Please help to check on unable to perform IBG transactions to CITIBANK from ove... Zahir Abd Latif
12:58 Change #8843 (Closed - End of life cycle): SCP ID :##4779##] : Transaction Limit for Non Resident...: Hi,
Kindly attend below request:-
Please find the attached CR on the changes for the Non Resident transaction lim... Zahir Abd Latif
09:43 Support #8842 (Closed - End of life cycle): SCP ID :##4778##] : [KFH Online - SI] Unable to Cance...: Hi Chee Ping,
Kindly attend below request:-
As spoken, customer unable to Cancel E-Standing Instruction through t... Zahir Abd Latif

10:14 Support #8841 (Closed - End of life cycle): SCP ID :##4776##] : SMS Notification / TAC to run on ...: Hi,
Kindly attend below request:-
Please help to perform necessary checking on our SMS Notification / TAC service... Zahir Abd Latif

09:14 Support #8840 (Closed - End of life cycle): SCP ID :##4775##] : SMS TAC Info: Hi,
Kindly attend below request:-
We are checking on one complaint whereby TAC not receipt and liasing with MK si... Zahir Abd Latif

10:00 Support #8836 (Closed - End of life cycle): SCP ID :##4769##] : kfhib18 - disk amber light: Azraf,Oct 26, 2018 06:38 PM:-
HDD replacement completed. No amber light after replacement.
Server are in good con... Zahir Abd Latif

16:37 Support #8839 (Closed - End of life cycle): SCP ID :##4773##] : [KFH Online - SI] Unsuccessful Tr...: Hi,
Kindly attend below request:-
Below IB –SI was rejected with Transaction Error (Error code: E9999). Please as... Zahir Abd Latif

12:05 Support #8836: SCP ID :##4769##] : kfhib18 - disk amber light: Hi Chun Feng,
Kindly assist.
Thanks. Zahir Abd Latif
12:01 Support #8836 (Closed - End of life cycle): SCP ID :##4769##] : kfhib18 - disk amber light: Hi,
Kindly attend below request:-
Model : HP Proliant DL 160 G6
SN : CN79380306 Zahir Abd Latif
10:44 Support #8834 (Closed - End of life cycle): SCP ID :##4767##] : FTT Error Exception - 25102018: Hi,
Kindly attend below request:-
Please help to check on Labuan transaction as we received below alert. Kindly a... Zahir Abd Latif

15:54 Support #8833 (Closed - End of life cycle): <SCP ID :##4766##] : IB DR - different startup script...: Hi,
Kindly attend below request:-
24/10/2018

Upon checking on log, KFH detect there is different startup ... Zahir Abd Latif
15:46 Support #8832 (Closed - End of life cycle): <SCP ID :##4765##] : IB Down - 24102018: Hi,
Kindly attend below request:-
24/10/2018
1:02PM - Again internet banking system was down due to "java.lang... Zahir Abd Latif
15:40 Support #8831 (Closed - End of life cycle): <SCP ID :##4764##] : Internet Banking Down: Hi,
Kindly attend below request:-
22/10/2018

3:45PM - Internet Banking was down due to "java.lang.OutOfMe... Zahir Abd Latif
09:38 Change #8828 (Closed - End of life cycle): <SCP ID :##4761##] : CR : New participating IBG Bank (...: Hi,
Kindly attend below request:-
Kindly be informed MBSB Bank Berhad (MBSB) will be participating in IBG service... Zahir Abd Latif

17:54 Support #8826 (Closed - End of life cycle): SCP ID :##4759##] : KFH Online - Invalid TAC user ver...: Hi,
Kindly attend below request:-
As spoken with Hafiz, post deployment of invalid TAC patch(#3993) which happned... Zahir Abd Latif
15:04 Support #8825 (Closed - End of life cycle): SCP ID :##4758##] : Multiple SMS for one transaction: Hi,
Kindly attend below request:
As spoken with Hafiz, One of our KFH online customer had done one instant transf... Zahir Abd Latif
14:36 Support #8823 (Closed - End of life cycle): SCP ID :##4756##] : [CORUS] Missing files: Hi,
Kindly attend below request:
The following files are missing in Corus.

Kindly help to investigate t... Zahir Abd Latif

17:02 Support #8822 (Closed - End of life cycle): <SCP ID :##4754##] : [Production- KFH Online - SI] Un...: Hi,
Kindly attend below request:
Customer details:
Name : HO **** **NG
NRIC : 630902075877
Mobile Number... Zahir Abd Latif

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