B - Production Support » KFH Support

March 07, 2019

09:09 Support #9687 (Pending Customer Feedback): SCP ID :##4892##] : BIB Labuan did not send data addre...

Possible sender address 2 did not return from Core or customer remove the address since the field is optional.
Pendi... Yap Kah Yan

March 06, 2019

08:45 Support #9535 (Pending Customer Feedback): SCP ID :##4872##] : E-banking vapt finding

Pending to provide screenshot for the reported servers Yap Kah Yan

08:44 Support #9536 (Pending Customer Feedback): SCP ID :##4873##] : Findings : PCI DSS not comply - Cr...

Responded to customer enquiry through email. Pending for response on the requirements Yap Kah Yan

March 05, 2019

15:56 Support #9719 (Closed - End of life cycle): SCP ID :##4898##] : Deskmate Update: End Of Employeme...

Hi,
Kindly attend below request:
Kindly update the Deskmate staff directory as follow:
1) Kindly remove the st... Zahir Abd Latif

March 04, 2019

16:28 Support #9591 (Closed - End of life cycle): SCP ID :##4880##] : Deskmate Update : Technology & In...

Issue closed in SCP. Zahir Abd Latif

16:27 Task #9648 (Closed - End of life cycle): SCP ID :##4885##] : Deskmate Update : News and Staff Dir...

Issue closed in SCP. Zahir Abd Latif

16:27 Support #9686 (Closed - End of life cycle): SCP ID :##4891##] : Deskmate Update: Deskmate Running...

Issue closed in SCP. Zahir Abd Latif

16:26 Support #9688 (Closed - End of life cycle): SCP ID :##4893##] : Deskmate Update : EXCOM deskmate ...

Issue closed in SCP. Zahir Abd Latif

February 28, 2019

15:44 Support #9688 (Pending Customer Feedback): SCP ID :##4893##] : Deskmate Update : EXCOM deskmate p...

Done updating.Pending verify. Lizahwati Basirun

15:43 Support #9686 (Pending Customer Feedback): SCP ID :##4891##] : Deskmate Update: Deskmate Running ...

Done updating.Pending verify. Lizahwati Basirun

15:43 Task #9648 (Pending Customer Feedback): SCP ID :##4885##] : Deskmate Update : News and Staff Dire...

Done updating.Pending verify. Lizahwati Basirun

15:42 Support #9591 (Pending Customer Feedback): SCP ID :##4880##] : Deskmate Update : Technology & Inn...

Done updating.Pending verify. Lizahwati Basirun

11:13 Support #9688 (Closed - End of life cycle): SCP ID :##4893##] : Deskmate Update : EXCOM deskmate ...

Hi,
Kindly attend below request:
Kindly update the EXCOM deskmate photos as follows:
1) Aminuddin
File... Zahir Abd Latif

10:48 Support #9687 (Closed - End of life cycle): SCP ID :##4892##] : BIB Labuan did not send data addr...

Hi,
Kindly attend below request:
BIB Labuan did not send data address 2 into swift (more detail please refer att... Zahir Abd Latif

10:24 Support #9686 (Closed - End of life cycle): SCP ID :##4891##] : Deskmate Update: Deskmate Running...

Hi,
Kindly attend below request:
Kindly update the deskmate running banner as follows:

Please remove 2018... Zahir Abd Latif

February 27, 2019

15:22 Support #9677 (Closed - End of life cycle): SCP ID :##4889##] : Unable to make changers in standi...

Hi,
Kindly attend below request:
User having issue to access the pre-set Standing Instruction,KFH Online automati... Zahir Abd Latif

February 25, 2019

16:29 Support #9604 (Pending Customer Feedback): SCP ID :##4881##] : Transaction Missing (FPX CMS)

Kah Yan, Feb 22, 2019 11:48 AM:-... Zahir Abd Latif

13:47 Task #9648 (Closed - End of life cycle): SCP ID :##4885##] : Deskmate Update : News and Staff Dir...

Hi Kak Lizah,
Kindly attend below request.... Nurul Akmal

February 22, 2019

10:31 Support #9605 (Closed - End of life cycle): SCP ID :##4882##] : IBG DR - host is running on outda...

Hi,
Kindly attend below request:
The affected host is running on outdated HP System Management Homepage which is ... Zahir Abd Latif

10:26 Support #9604 (Closed - End of life cycle): SCP ID :##4881##] : Transaction Missing (FPX CMS)

Hi,
Kindly attend below request:
Kindly assist to check why the record not found in the approval list for one par... Zahir Abd Latif

February 21, 2019

16:02 Support #9591 (Closed - End of life cycle): SCP ID :##4880##] : Deskmate Update : Technology & In...

Hi,
Kindly attend below request:
Technology and Innovation DIvision has been split into two Separate Divisions as... Zahir Abd Latif

February 20, 2019

10:41 Support #9566 (Closed - End of life cycle): SCP ID :##4879##] : Two Instruction From Internet Ban...

Hi,
Kindly attend below request:
RnC Department has been highlight to us regarding if customer performed FTT tran... Zahir Abd Latif

09:50 Support #9564 (Closed - End of life cycle): SCP ID :##4878##] : VAPT Findings - Credit Card

Hi,
Kindly attend below request:
Please find the findings on Credit Card Pentest. Some findings might be due to e... Zahir Abd Latif

February 19, 2019

17:17 Support #8902 (Closed - End of life cycle): SCP ID :##4806##] : HD00020295 - IBG via KFH Online -...

Issue closed in SCP. Zahir Abd Latif

14:38 Support #9418 (Closed - End of life cycle): ##[Request ID :##4861##] : KFH Info Site Redirect Link

Lizahwati, Feb 19, 2019 11:33 AM:-... Zahir Abd Latif

14:36 Support #9335 (Closed - End of life cycle): [SCP ID :##4846##] : IBG:Unsuccessful transaction bu...

Issue closed in SCP. Zahir Abd Latif

14:35 Support #9543 (Closed - End of life cycle): SCP ID :##4876##] : Deskmate Update : Staff Directory

Issue closed in SCP. Zahir Abd Latif

14:32 Support #9529 (Closed - End of life cycle): SCP ID :##4871##] : Deskmate Update : Retail Collection

Issue closed in SCP. Zahir Abd Latif

14:32 Support #9509 (Closed - End of life cycle): SCP ID :##4870##] : Deskmate : Staff Directory

Issue closed in SCP. Zahir Abd Latif

14:31 Support #9139 (Closed - End of life cycle): SCP ID :##4832##] : DESKMATE: 2019 Payroll Calendar

Issue closed in SCP. Zahir Abd Latif

14:31 Support #9138 (Closed - End of life cycle): SCP ID :##4831##] : Deskmate Update : Branches directory

Issue closed in SCP. Zahir Abd Latif

11:56 Change #8843 (Pending Customer Feedback): SCP ID :##4779##] : Transaction Limit for Non Resident ...

Provided KFH the quotation on 03/01/2019. Pending feedback from them. Lizahwati Basirun

11:54 Change #8887 (Closed - End of life cycle): SCP ID :##4798##] : CR: KFHOnline Transaction History ...

Migrated to production on 31/01/2019 (IBSCR119 Transaction History Details FPX for KFHOnline)
Lizahwati Basirun

11:43 Support #9138 (Pending Customer Feedback): SCP ID :##4831##] : Deskmate Update : Branches directory

Done.Pending verify. Lizahwati Basirun

11:42 Support #9139 (Pending Customer Feedback): SCP ID :##4832##] : DESKMATE: 2019 Payroll Calendar

Done.Pending verify. Lizahwati Basirun

11:41 Support #9509 (Pending Customer Feedback): SCP ID :##4870##] : Deskmate : Staff Directory

Done.Pending verify. Lizahwati Basirun

11:39 Support #9529 (Pending Customer Feedback): SCP ID :##4871##] : Deskmate Update : Retail Collection

Done. Lizahwati Basirun

11:36 Support #9543 (Pending Customer Feedback): SCP ID :##4876##] : Deskmate Update : Staff Directory

Done. Lizahwati Basirun

February 18, 2019

16:51 Support #9543 (Closed - End of life cycle): SCP ID :##4876##] : Deskmate Update : Staff Directory

Hi,
Kindly attend below request:
Kindly update Staff Directory in the deskmate as follows:
Corporate Banking... Zahir Abd Latif

11:00 Support #8842: SCP ID :##4778##] : [KFH Online - SI] Unable to Cancel E-Standing Instruction thro...

Lizahwati, Feb 13, 2019 05:49 PM:-
The issue has been resolved. Details as below:
Issue:
Unable to cancel or... Zahir Abd Latif

09:53 Support #9536 (Closed - End of life cycle): SCP ID :##4873##] : Findings : PCI DSS not comply - C...

Hi,
Kindly attend below request:
Please find the findings for item F (20) in which our credit card engine log doe... Zahir Abd Latif

09:14 Support #9535 (Closed - End of life cycle): SCP ID :##4872##] : E-banking vapt finding

Hi,
Kindly attend below request:
Please find the attached VAPT findings on e-banking assesment, kindly refer to h... Zahir Abd Latif

February 15, 2019

11:02 Support #9529 (Closed - End of life cycle): SCP ID :##4871##] : Deskmate Update : Retail Collection

Hi,
Kindly attend below request:
Retail Collection
http://deskmate.kfh.com.my/index.php?option=com_contact&vie... Zahir Abd Latif

February 13, 2019

12:29 Support #9509 (Closed - End of life cycle): SCP ID :##4870##] : Deskmate : Staff Directory

Hi,
Kindly attend below request:
Details as per email support portal :- Re: [Request ID :##4870##] : Deskmate : S... Zahir Abd Latif

February 12, 2019

12:51 Support #9496 (Closed - End of life cycle): SCP ID :##4869##] : CMS FPX : Unsuccesful Approved Tr...

Hi Hafiz,
Kindly attend below request.... Nurul Akmal