Activity

From March 20, 2019 to April 18, 2019

17:15 Support #9911 (Closed - End of life cycle): SCP ID :##4944##] : DESKMATE: Annual Innovation Award: Hi,
Kindly attend below request:
1. to create new folder and name it 2019, sample below
2. to create new sub fol... Zahir Abd Latif

09:39 Support #9887 (Pending Customer Feedback): SCP ID :##4937##] : Labuan FTT Missing - 8/4/2019: Suspect due to unstable server. Already advice to restart server.
*Log snippet from nohup*
18:53:18,462 ERROR [S... Yap Kah Yan
09:29 Support #9847 (Pending Customer Feedback): SCP ID :##4919##] : Labuan FTT transaction missing: Suspect due to unstable server as the logs for BV is missing.
Still pending on nohup logs to investigate. Yap Kah Yan

02:53 Change #9898 (Development / Work In Progress): SCP ID :##4941##] : Beneficiary Country field as m...: Dear Kahyan,
Kindly assist to proceed on the request and provide the timeline for the deliverable. Please find the... Lizahwati Basirun

10:23 Change #9898 (Closed - End of life cycle): SCP ID :##4941##] : Beneficiary Country field as manda...: Hi,
Kindly attend below request:
To set Beneficiary Country field as mandatory for CMS KFHM and KFHL. Zahir Abd Latif

11:22 Support #9887 (Closed - End of life cycle): SCP ID :##4937##] : Labuan FTT Missing - 8/4/2019: Hi,
Kindly attend below request:
We have another reported FTT missing from Corus and BVMC. The latest incident de... Zahir Abd Latif

16:43 Support #9866 (Closed - End of life cycle): SCP ID :##4927##] : Deskmate Update : End of employme...: Hi,
Kindly attend below request:
Kindly remove these staff from the deskmate staff directory,
No.
Staff No.... Zahir Abd Latif
16:06 Support #9865 (Closed - End of life cycle): SCP ID :##4926##] : Deskmate Update : End of employme...: Hi,
Kindly attend below request:
Kindly update the deskmate staff directory as follows:
1) To remove from staf... Zahir Abd Latif
13:40 Support #9864 (Closed - End of life cycle): SCP ID :##4925##] : Deskmate Update : Deskmate Libsha...: Hi,
Kindly attend below request:
Kindly replace the current Libshara banner in the deskmate with the latest one a... Zahir Abd Latif
13:38 Support #9863 (Closed - End of life cycle): SCP ID :##4924##] : ACCOUNT DEBITED AND FUND NOT CRED...: Hi,
Kindly attend below request:
CUSTOMER USING IBFT TO RHB BANK TODAY (01/04/2019) BUT ACCOUNT DEBITED AND FUND ... Zahir Abd Latif

11:11 Support #9846 (Pending Review): SCP ID :##4918##] : Deskmate Update:Retail Banking Directory: Done. Pending customer feedback. Lizahwati Basirun
11:09 Support #9855 (Pending Review): SCP ID :##4922##] : Deskmate Update : Staff movement and end of e...: Done.Pending customer feedback. Lizahwati Basirun

15:47 Support #9855 (Closed - End of life cycle): SCP ID :##4922##] : Deskmate Update : Staff movement ...: Hi,
Kindly attend below request:
Kindly update the deskmate staff directory as follows:
1) To ammend
Staff ... Zahir Abd Latif

10:37 Support #9847 (Closed - End of life cycle): SCP ID :##4919##] : Labuan FTT transaction missing: Hi,
Kindly attend below request:
We received complaint from user there are FTT transactions which unable to locat... Zahir Abd Latif
10:10 Support #9846 (Closed - End of life cycle): SCP ID :##4918##] : Deskmate Update:Retail Banking Di...: Hi,
Kindly attend below request:
Retail banking has updated their organisation chart,
Kindly update Retail Ban... Zahir Abd Latif

10:31 Support #9842 (Closed - End of life cycle): SCP ID :##4915##] : IBFT Failed Transfer (RM10K): Norashikin, Mar 26, 2019 10:28 AM:-
Kindly close this ticket as we found the limit set at Powercard is 5K for that... Zahir Abd Latif
10:04 Support #9842 (Closed - End of life cycle): SCP ID :##4915##] : IBFT Failed Transfer (RM10K): Hi,
Kindly attend below request:
Please help to check why one of our customers unable to transfer 10K IBFT to Hon... Zahir Abd Latif
09:30 Support #9840 (Closed - End of life cycle): SCP ID :##4913##] : status at CMS shows unsuccessful,...: Hi,
Kindly attend below request:
Customer made IBG transaction via CMS, status at CMS shows unsuccessful, however... Zahir Abd Latif
09:16 Support #9839 (Closed - End of life cycle): SCP ID :##4912##] : Instant Transfer : To Change Erro...: Hi,
Kindly attend below request:
We would like to understand how IB capture Powercard error (for instant transfer... Zahir Abd Latif

10:52 Support #9774 (Closed - End of life cycle): SCP ID :##4900##] : Error to make transaction to own ...: Issue closed in SCP. Zahir Abd Latif
10:50 Support #9835 (Closed - End of life cycle): SCP ID :##4909##] : Deskmate Update: Messages from David: Issue closed in SCP. Zahir Abd Latif
10:50 Support #9829 (Closed - End of life cycle): SCP ID :##4908##] : Deskmate Update : KFH & Banking S...: Issue closed in SCP. Zahir Abd Latif

18:04 Support #9829 (Pending Customer Feedback): SCP ID :##4908##] : Deskmate Update : KFH & Banking Su...: Done. Lizahwati Basirun
18:04 Support #9835 (Pending Customer Feedback): SCP ID :##4909##] : Deskmate Update: Messages from David: Done. Lizahwati Basirun
15:46 Support #9835 (Closed - End of life cycle): SCP ID :##4909##] : Deskmate Update: Messages from David: Hi,
Kindly attend below request:
Kindly change the page name of "Messages from David" page into "Messages from Th... Zahir Abd Latif

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B - Production Support » KFH Support