Activity

From April 05, 2019 to May 04, 2019

May 03, 2019

16:57 Support #9935 (Closed - End of life cycle): SCP ID :##4965##] : Deskmate Update : End of employme...
Hi,
Kindly attend below request:
Kindly update the deskmate staff directory as follows:
1) Compliance
... Zahir Abd Latif
15:12 Support #9915 (Closed - End of life cycle): SCP ID :##4948##] : Unable to Add any Bank Account as...
Issue closed in SCP. Zahir Abd Latif
14:50 Support #9915 (Pending Customer Feedback): SCP ID :##4948##] : Unable to Add any Bank Account as ...
Hafiz, Apr 22, 2019 11:31 AM:-
Salam Shahrul / Roslan
From our investigation. we notice power card return respo... Zahir Abd Latif
10:11 Support #9934 (Closed - End of life cycle): SCP ID :##4964##] : Issues in login KFH Online
Hi,
Kindly attend below request:-
Customer unable to login to KFH Online. Already advised him to clear the browsi... Zahir Abd Latif
10:07 Support #9933 (Closed - End of life cycle): SCP ID :##4963##] : Consolidated Transaction IB Repor...
Hi,
Kindly attend below request:
User complaint the consolidated transaction report dated 29/04/2019 not availabl... Zahir Abd Latif
09:53 Change #9898 (Internal Testing): SCP ID :##4941##] : Beneficiary Country field as mandatory
Please test in kfh_bib_bene and kfh_bib_labuan_bene Yap Kah Yan

May 02, 2019

17:30 Support #9932 (Closed - End of life cycle): SCP ID :##4962##] : Post Deployment - Fraud Transaction
Hi Kah Yan,
Kindly attend below request.... Nurul Akmal
10:58 Support #9931 (Closed - End of life cycle): SCP ID :##4961##] : VAPT Findings - FPX MBO (Securit...
Hi Hafiz,
Kindly assist below request.
Please find the attached findings item no 1. Kindly asses and revert.
... Nurul Akmal

April 30, 2019

17:09 Support #9930 (Closed - End of life cycle): SCP ID :##4960##] : Deskmate Update :Ahmad Faizal pro...
Hi,
Kindly attend below request:
Kindly update Ahmad Faizal details in the deskmate as follows:
!https://suppo... Zahir Abd Latif
10:11 Support #9928 (Closed - End of life cycle): SCP ID :##4958##] : IBG Recon
Hi Hafiz,
Kindly assist to check below request.... Nurul Akmal

April 29, 2019

16:01 Support #9927 (Closed - End of life cycle): SCP ID :##4957##] : Unable to pay bill payment and to...
Hi,
Kindly attend below request:
Please help to check on issue to perform bill payment and top up with error enco... Zahir Abd Latif
10:53 Support #9926 (Closed - End of life cycle): SCP ID :##4955##] : BVMC Report - Rentas Transaction
Hi,
Kindly attend below request:
Please help to check on missing items/value for the CMS consolidated report.
De... Zahir Abd Latif

April 27, 2019

00:21 Support #9925 (Closed - End of life cycle): SCP ID :##4954##] : TAC not receipt
Hi,
Kindly attend below request:
Please help to investigate on one of the customer complaint of not receiving his... Zahir Abd Latif

April 22, 2019

15:06 Support #9916 (Closed - End of life cycle): SCP ID :##4949##] : Deskmate Update : End of employme...
Hi,
Kindly attend below request:
Kindly update the staff directory in the deskmate as follows:
To remove from ... Zahir Abd Latif

April 19, 2019

18:00 Support #9911 (Pending Customer Feedback): SCP ID :##4944##] : DESKMATE: Annual Innovation Award
Done. Lizahwati Basirun
17:33 Support #9915 (Closed - End of life cycle): SCP ID :##4948##] : Unable to Add any Bank Account as...
Hi,
Kindly attend below request:
We received complaint from customer he unable to add any Bank Account as Favorit... Zahir Abd Latif

April 17, 2019

17:15 Support #9911 (Closed - End of life cycle): SCP ID :##4944##] : DESKMATE: Annual Innovation Award
Hi,
Kindly attend below request:
1. to create new folder and name it 2019, sample below
2. to create new sub fol... Zahir Abd Latif

April 16, 2019

09:39 Support #9887 (Pending Customer Feedback): SCP ID :##4937##] : Labuan FTT Missing - 8/4/2019
Suspect due to unstable server. Already advice to restart server.
*Log snippet from nohup*
18:53:18,462 ERROR [S... Yap Kah Yan
09:29 Support #9847 (Pending Customer Feedback): SCP ID :##4919##] : Labuan FTT transaction missing
Suspect due to unstable server as the logs for BV is missing.
Still pending on nohup logs to investigate. Yap Kah Yan

April 15, 2019

02:53 Change #9898 (Development / Work In Progress): SCP ID :##4941##] : Beneficiary Country field as m...
Dear Kahyan,
Kindly assist to proceed on the request and provide the timeline for the deliverable. Please find the... Lizahwati Basirun

April 12, 2019

10:23 Change #9898 (Closed - End of life cycle): SCP ID :##4941##] : Beneficiary Country field as manda...
Hi,
Kindly attend below request:
To set Beneficiary Country field as mandatory for CMS KFHM and KFHL. Zahir Abd Latif

April 09, 2019

11:22 Support #9887 (Closed - End of life cycle): SCP ID :##4937##] : Labuan FTT Missing - 8/4/2019
Hi,
Kindly attend below request:
We have another reported FTT missing from Corus and BVMC. The latest incident de... Zahir Abd Latif

April 08, 2019

10:35 Support #9865 (Closed - End of life cycle): SCP ID :##4926##] : Deskmate Update : End of employme...
Zahir Abd Latif
10:32 Support #9865 (Pending Review): SCP ID :##4926##] : Deskmate Update : End of employment and staff...
Zahir Abd Latif
09:29 Support #9855 (Closed - End of life cycle): SCP ID :##4922##] : Deskmate Update : Staff movement ...
Issue closed in SCP. Zahir Abd Latif
09:29 Support #9846 (Closed - End of life cycle): SCP ID :##4918##] : Deskmate Update:Retail Banking Di...
Issue closed in SCP. Zahir Abd Latif
09:28 Support #9866 (Closed - End of life cycle): SCP ID :##4927##] : Deskmate Update : End of employme...
Issue closed in SCP. Zahir Abd Latif
09:28 Support #9865 (Closed - End of life cycle): SCP ID :##4926##] : Deskmate Update : End of employme...
Issue closed in SCP. Zahir Abd Latif
09:27 Support #9864 (Closed - End of life cycle): SCP ID :##4925##] : Deskmate Update : Deskmate Libsha...
Issue closed in SCP. Zahir Abd Latif
09:27 Support #9871 (Closed - End of life cycle): SCP ID :##4929##] : Deskmate Update : Corporate Banki...
Issue closed in SCP. Zahir Abd Latif
09:22 Support #9877 (Pending Customer Feedback): SCP ID :##4933##] : VAPT Finding - Clickjacking
Kah Yan, Apr 8, 2019 08:52 AM:-
As per discussed last Friday (5/4/2019), kindly test without port number.
The fix... Zahir Abd Latif
09:21 Support #9877 (Closed - End of life cycle): SCP ID :##4933##] : VAPT Finding - Clickjacking
Hi,
Kindly attend below request:
Please help to check on the clickjacking that has been highlighted before in VAP... Zahir Abd Latif
 

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