B - Production Support » KFH Support

March 02, 2022

14:47 Support #12831 (Closed - End of life cycle): [SCP ID :##6167##] : Deskmate :Staff Directory (01.0...

Done by Hafiz.
Verified by Azli.
Issue closed in SCP. Zahir Abd Latif

11:31 Support #12833 (Closed - End of life cycle): [SCP ID :##6169##] : SMS Notification Issue

Hi,
Kindly attend below request:-
Customer claimed no SMS Notification received for amount credited to his saving... Zahir Abd Latif

March 01, 2022

17:40 Support #12831 (Closed - End of life cycle): [SCP ID :##6167##] : Deskmate :Staff Directory (01.0...

Hi,
Kindly attend below request:-
Please remove the following staff from the deskmate directory.
No.
Staff ... Zahir Abd Latif

14:06 Support #12818 (Closed - End of life cycle): [SCP ID :##6154##] : Deskmate :Staff Directory (22.0...

Issue closed in SCP. Zahir Abd Latif

February 28, 2022

11:00 Support #12818 (Pending Customer Feedback): [SCP ID :##6154##] : Deskmate :Staff Directory (22.02...

Done update as request on 23/02/22 by Lizah. Pending customer feeback. Lizahwati Basirun

February 25, 2022

17:39 Support #12825 (Closed - End of life cycle): [SCP ID :##6161##] : KFHMB BUZZ: February

Done by Hafiz.
Verified by Azli.
Issue closed in SCP.
Zahir Abd Latif

February 24, 2022

19:53 Support #12825 (Closed - End of life cycle): [SCP ID :##6161##] : KFHMB BUZZ: February

Hi,
Kindly attend below request:-
Please upload the February issue of Buzz as follows:
File name: February_22... Zahir Abd Latif

February 22, 2022

16:22 Support #12818 (Closed - End of life cycle): [SCP ID :##6154##] : Deskmate :Staff Directory (22.0...

Hi,
Kindly attend below request:-
Please update the staff directory as follows:
1) Please add the new hire... Zahir Abd Latif

February 18, 2022

17:44 Support #12809 (Closed - End of life cycle): [SCP ID :##6147##] : Updated Delegation of Authority...

Done by Hafiz.
Issue closed in SCP. Zahir Abd Latif

17:43 Support #12801 (Closed - End of life cycle): [SCP ID :##6144##] : Deskmate: Staff directory (16.2...

Done by Hafiz.
Issue closed in SCP. Zahir Abd Latif

17:42 Support #12785 (Closed - End of life cycle): [SCP ID :##6136##] : CORUS Gold Report

Issue closed in SCP. Zahir Abd Latif

February 17, 2022

13:57 Support #12809 (Closed - End of life cycle): [SCP ID :##6147##] : Updated Delegation of Authority...

Hi,
Kindly attend below request:-
Please help to upload the new DOA in http://deskmate.kfh.com.my/index.php?optio... Zahir Abd Latif

February 16, 2022

17:00 Support #12802 (Closed - End of life cycle): [SCP ID :##6145##] : Unable to login CMS online bank...

Hi,
Kindly attend below request:-
Below email is referred.

Customer unable to reset password due below er... Zahir Abd Latif

14:30 Support #12785 (Pending Customer Feedback): [SCP ID :##6136##] : CORUS Gold Report

Hafiz, Feb 9, 2022:-... Zahir Abd Latif

10:02 Support #12801 (Closed - End of life cycle): [SCP ID :##6144##] : Deskmate: Staff directory (16.2...

Hi,
Kindly attend below request:-
Please amend the following staff details :
1) Please change CEO's name fro... Zahir Abd Latif

February 11, 2022

16:03 Support #12789 (Closed - End of life cycle): [SCP ID :##6140##] : Deskmate :Staff Directory

Done by Hafiz.
Issue closed in SCP. Zahir Abd Latif

16:02 Support #12786 (Closed - End of life cycle): [SCP ID :##6137##] : Deskmate :Staff Directory (07/0...

Done by Hafiz.

Issue closed in SCP. Zahir Abd Latif

February 08, 2022

16:11 Support #12789 (Closed - End of life cycle): [SCP ID :##6140##] : Deskmate :Staff Directory

Hi,
Kindly attend below request:-
Kindly add the staff designation as follow:
Employee Number
Employee Na... Zahir Abd Latif

February 07, 2022

16:11 Support #12778 (Closed - End of life cycle): [SCP ID :##6129##] : KFH Malaysia Buzz: January 2022

Issue closed in SCP. Zahir Abd Latif

16:10 Support #12720 (Closed - End of life cycle): [SCP ID :##6090##] : KfhOnline Login Issue | Unknown...

Issue closed in SCP. Zahir Abd Latif

15:16 Support #12786 (Closed - End of life cycle): [SCP ID :##6137##] : Deskmate :Staff Directory (07/0...

Hi,
Kindly attend below request:-
Kindly update the deskmate staff directory as follows:
1) Remove the followi... Zahir Abd Latif

13:31 Support #12785 (Closed - End of life cycle): [SCP ID :##6136##] : CORUS Gold Report

Hi,
Kindly attend below request:-
Please help to check.
The CORUS Gold report the data contain unnecessary chara... Zahir Abd Latif

February 04, 2022

17:09 Support #12783 (Closed - End of life cycle): [SCP ID :##6134##] : MySecure App Activation - Error...

Hi,
Kindly attend below request:-
Customer informed that he unable to activate the MySecure App after he click on... Zahir Abd Latif

February 02, 2022

05:30 Support #12781 (Closed - End of life cycle): [SCP ID :##6132##] : SMS Resend After Fallback to Pr...

Hi,
Kindly attend below request:-
Please help to further check why SMS from transaction done during KFHOnline in ... Zahir Abd Latif