Activity

From March 03, 2022 to April 01, 2022

April 01, 2022

11:39 Support #12896 (Closed - End of life cycle): [SCP ID :##6226##] : Deskmate Banner : Libshara 6 (0...: Hi,
Kindly attend below request:-
Please replace the old Libshara banner with the new one.
The image will be e... Zahir Abd Latif

March 31, 2022

16:23 Support #12886 (Pending Customer Feedback): [SCP ID :##6216##] : CMS - SMS Pin Number Invalid: Hafiz, Mar 29, 2022:-... Zahir Abd Latif
16:18 Support #12859 (Pending Customer Feedback): [SCP ID :##6194##] : KFH Online - TAC Non Received: Hafiz, Mar 22, 2022:-... Zahir Abd Latif
16:13 Support #12881 (Pending Customer Feedback): [SCP ID :##6212##] : Difference Amount between Statem...: Zahir Abd Latif
16:09 Support #12862 (Closed - End of life cycle): [SCP ID :##6197##] : Unable to Cretae Password for F...: We notice this issue is the same as issue 6195.
Sufian, Mar 19, 2022:-... Zahir Abd Latif
16:04 Support #12843 (Pending Customer Feedback): [SCP ID :##6179##] : Flag Mobile Not working: Hafiz, Mar 10, 2022:-... Zahir Abd Latif
15:56 Support #12781 (Pending Customer Feedback): [SCP ID :##6132##] : SMS Resend After Fallback to Pro...: Zahir Abd Latif
15:16 Support #12894 (Closed - End of life cycle): [SCP ID :##6224##] : KFHOnline Acct Blocked: Hi,
Kindly attend below request:-
Please confirm how many retry for TAC is allowed before system blocked the acco... Zahir Abd Latif
11:28 Support #12860 (Pending Customer Feedback): [SCP ID :##6195##] : MS online Login issue: Hafiz, Mar 24, 2022:-... Zahir Abd Latif
11:22 Support #12858 (Pending Customer Feedback): [SCP ID :##6193##] : KFH CMS Login Failure: Hafiz, Mar 24, 2022:-... Zahir Abd Latif
11:17 Support #12840 (Pending Customer Feedback): [SCP ID :##6176##] : Unable to Login CMS “System Curr...: Hafiz, Mar 24, 2022:-... Zahir Abd Latif
11:11 Support #12802 (Pending Customer Feedback): [SCP ID :##6145##] : Unable to login CMS online banki...: Hafiz, Mar 24, 2022:-... Zahir Abd Latif
10:44 Support #12861 (Pending Customer Feedback): [SCP ID :##6196##] : KFH - CASH MANAGEMENT SOLUTIONS ...: Zahir Abd Latif
10:27 Support #12892 (Closed - End of life cycle): [SCP ID :##6222##] : KFHOnline/CORUS unable to acces...: Hi,
Kindly attend below request:-
Kindly assist to find the root cause for issue happened on 18/03/2022. We suspe... Zahir Abd Latif

March 28, 2022

12:56 Support #12861: [SCP ID :##6196##] : KFH - CASH MANAGEMENT SOLUTIONS - NO SMS PIN RECEIVE: User unable to receive sms because mobile no is not starting with '6'. 0127622070 instead 60127622070.
From latest r... Hafizudin MD
11:00 Support #12881: [SCP ID :##6212##] : Difference Amount between Statement and FTP (EPF): We notice EPF fixes for RSAPasswordGenerator are not applied to the DR server. Please apply EFP fixes at Production t... Hafizudin MD

March 25, 2022

16:36 Support #12888 (Closed - End of life cycle): [SCP ID :##6218##] : Deskmate : Buzz March 2022: Done by Hafiz.
Verified by Azli.
Issue closed in SCP. Zahir Abd Latif
11:30 Support #12888 (Closed - End of life cycle): [SCP ID :##6218##] : Deskmate : Buzz March 2022: Hi,
Kindly attend below request:-
Please upload the latest Buzz issue in the deskmate accordingly.
Since we ha... Zahir Abd Latif
10:48 Support #12781: [SCP ID :##6132##] : SMS Resend After Fallback to Production Environment: findind
1) The affected SMS are SMS Notification
2) In the logs, SMS notification engine not able to connect to DR ... Hafizudin MD

March 14, 2022

18:11 Support #12861 (Closed - End of life cycle): [SCP ID :##6196##] : KFH - CASH MANAGEMENT SOLUTIONS...: Hi,
Kindly attend below request:-
Customer did not receive the SMS Pin to activate his CMS access even though SMS... Zahir Abd Latif
18:09 Support #12860 (Closed - End of life cycle): [SCP ID :##6195##] : MS online Login issue: Hi,
Kindly attend below request:-
Customer unable to create password at first time login and the system automatic... Zahir Abd Latif
18:07 Support #12859 (Closed - End of life cycle): [SCP ID :##6194##] : KFH Online - TAC Non Received: Hi,
Kindly attend below request:-
Customer unable to receive TAC for KFH Online. Have flag mobile in BVMC.
Pro... Zahir Abd Latif
17:28 Support #12858 (Closed - End of life cycle): [SCP ID :##6193##] : KFH CMS Login Failure: Hi,
Kindly attend below request:-
Staff unable to login Cash Management Solution.
The system will automatical... Zahir Abd Latif

March 11, 2022

18:06 Support #12756 (Closed - End of life cycle): [SCP ID :##6110##] : KFHIB07 - KFHONLINE Database Se...: munidevan@abs.microlink.com.my, 21 Jan 2022:-... Zahir Abd Latif
18:02 Support #12773 (Closed - End of life cycle): [SCP ID :##6124##] : Unsuccessful Monthly SI - Janu...: Issue closed in SCP. Zahir Abd Latif
18:00 Support #12852 (Closed - End of life cycle): [SCP ID :##6188##] : Deskmate: New Hire (09/03/2022): Done by Kar Chun.
Issue closed in SCP. Zahir Abd Latif
17:59 Support #12851 (Closed - End of life cycle): [SCP ID :##6187##] : Deskmate : Staff photo: Done by Kar Chun.
Verified by Fadzman.
Issue closed in SCP. Zahir Abd Latif

March 10, 2022

17:59 Support #12833 (Closed - End of life cycle): [SCP ID :##6169##] : SMS Notification Issue: Issue closed in SCP. Zahir Abd Latif

March 09, 2022

17:08 Support #12852 (Closed - End of life cycle): [SCP ID :##6188##] : Deskmate: New Hire (09/03/2022): Hi,
Kindly attend below request:-
Please add the following staff details in the staff directory:
Staff ID ... Zahir Abd Latif
15:55 Support #12851 (Closed - End of life cycle): [SCP ID :##6187##] : Deskmate : Staff photo: Hi,
Kindly attend below request:-
Please upload the staff photo in the staff directory as follows:
1) Mohamad... Zahir Abd Latif
12:13 Support #12833 (Pending Customer Feedback): [SCP ID :##6169##] : SMS Notification Issue: Hafiz, Mar 3, 2022:-... Zahir Abd Latif

March 08, 2022

14:26 Support #12845 (Closed - End of life cycle): [SCP ID :##6181##] : Sanity IB prod and DR environment: Hi,
Kindly attend below request:-
Kindly assist to perform Sanity IB prod and DR environment. We will have IB DR ... Zahir Abd Latif
10:44 Support #12844 (Closed - End of life cycle): [SCP ID :##6180##] : Multiple Error Code Sent for FPX: Hi,
Kindly attend below request:-
Please help to check why multiple error code were sent for 1 FPX transaction.... Zahir Abd Latif
10:41 Support #12843 (Closed - End of life cycle): [SCP ID :##6179##] : Flag Mobile Not working: Hi,
Kindly attend below request:-
As the issue still persist, and our IT App support needs to manually update the... Zahir Abd Latif

March 03, 2022

15:39 Support #12840 (Closed - End of life cycle): [SCP ID :##6176##] : Unable to Login CMS “System Cur...: Hi,
Kindly attend below request:-
Customer unable to login CMS online banking due to error message “System Curren... Zahir Abd Latif

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