Activity

From June 25, 2023 to July 24, 2023

July 24, 2023

16:53 Support #13578 (Closed - End of life cycle): [SCP ID :##6741##] : Reset Secure Pass PIN - Invalid...: Hi,
Kindly attend below request:-
Customer tried to reset her secure pass pin, however after she keyed in the pin... Zahir Abd Latif

July 13, 2023

16:30 Support #13575 (Closed - End of life cycle): [SCP ID :##6736##] : Unable to Add DuitNow Favourite...: Hi,
Kindly attend below request:-
We have updated DuitNow bank account config file to enable Duitnow transfer to ... Zahir Abd Latif
10:26 Support #13573 (Closed - End of life cycle): [SCP ID :##6734##] : VM Migration Issue - KFhOnline: Hi,
Kindly attend below request:-
We have verbally reported the issue discovered during VM migration where we rec... Zahir Abd Latif

July 12, 2023

16:28 Support #13571 (Closed - End of life cycle): [SCP ID :##6730##] : Unable to Register new Favorite...: Hi,
Kindly attend below request:-
Please help to check why user unable to add new favorite for Bank Muamalat cred... Zahir Abd Latif
15:31 Support #13488 (Closed - End of life cycle): [SCP ID :##6657##] : Email Triggered from DR-WM: Hafiz , May 9, 2023:-... Zahir Abd Latif
15:30 Support #13498 (Closed - End of life cycle): [SCP ID :##6666##] : RFI reconciliation process engi...: Hafiz, May 10, 2023:-... Zahir Abd Latif
15:28 Support #13505 (Closed - End of life cycle): [SCP ID :##6671##] : IBG Transaction rejected to New...: Already follow up with Shahrul.
Still no respond, proceed to close this case at the moment.
Issue closed in SCP. Zahir Abd Latif
15:24 Support #13510 (Closed - End of life cycle): [SCP ID :##6676##] : KFH Online Instances are Not ab...: Kah Yan, May 29, 2023:-... Zahir Abd Latif
15:22 Support #13522 (Closed - End of life cycle): [SCP D :##6686##] : Customer unable to use duitnow s...: Hafiz, Jun 13, 2023:-... Zahir Abd Latif
15:20 Support #13530 (Closed - End of life cycle): [SCP ID :##6691##] : Corus - Unable to view Daily ME...: Kah Yan, Jun 16, 2023:-... Zahir Abd Latif
15:18 Support #13536 (Closed - End of life cycle): [SCP ID :##6697##] : Unable to Reset Security Answer...: Sufian, Jun 21, 2023:-... Zahir Abd Latif
15:09 Support #13555 (Closed - End of life cycle): [SCP ID :##6720##] : Deskmate Staff Directory : Staf...: Done by Hafiz.
Issue closed in SCP. Zahir Abd Latif
15:09 Support #13554 (Closed - End of life cycle): [SCP ID :##6719##] : Deskmate : Staff end of employm...: Done by Hafiz.
Issue closed in SCP. Zahir Abd Latif
15:08 Support #13548 (Closed - End of life cycle): [SCP ID :##6712##] : Deskmate :Staff Directory end ...: Done by Hafiz.
Issue closed in SCP. Zahir Abd Latif
15:07 Support #13540 (Closed - End of life cycle): [SCP ID :##6702##] : Deskmate Staff Directory : Staf...: Done by Hafiz.
Issue closed in SCP. Zahir Abd Latif
15:06 Support #13537 (Closed - End of life cycle): [SCP ID :##6698##] : Deskmate Staff Directory : Staf...: Done by Hafiz.
Issue closed in SCP. Zahir Abd Latif
15:05 Support #13509 (Closed - End of life cycle): [SCP ID :##6675##] : Deskmate :Staff Directory Updat...: No list updated by Fadzman.
Issue closed in SCP. Zahir Abd Latif
14:21 Support #13569 (Closed - End of life cycle): [SCP ID :##6728##] : KFHOnline e-statement error 404: Shahrulnizam, Jul 11, 2023:-... Zahir Abd Latif

July 10, 2023

17:39 Support #13569 (Closed - End of life cycle): [SCP ID :##6728##] : KFHOnline e-statement error 404: Hi,
Kindly attend below request:-
Our customers having issue to download e-statement from kfhonline. From our inv... Zahir Abd Latif

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