Activity

From February 27, 2014 to March 28, 2014

March 19, 2014

16:42 Support #4231 (Closed - End of life cycle): [SCP ID :##2089##] : Fw: Unable to approve token - M...
User not exist in RCAS Hartanto Boby
16:41 Support #4230 (Closed - End of life cycle): SCP ID # 2088 : BBO Cannot approve/00IIBTW93 (SD14929...
Advise BBO to disable and then enable the user Hartanto Boby
16:14 Support #4232 (Rejected - End of life cycle): SCP ID # 2089 : Unable to approve token - MYGENTING
duplicate task. refer task 4231 Hartanto Boby
14:40 Support #4232 (Rejected - End of life cycle): SCP ID # 2089 : Unable to approve token - MYGENTING
Kindly check issue below
BBO not manage to approve the token binding due to error 998 in cas.log
> 998 Remote ...
William Gozali Tan
Avatar?id=1733&size=24 14:36 Support #4231 (Closed - End of life cycle): [SCP ID :##2089##] : Fw: Unable to approve token - M...
Reported by Naza... Ahmad Hazri
12:39 Support #4230 (Closed - End of life cycle): SCP ID # 2088 : BBO Cannot approve/00IIBTW93 (SD14929...
BBO System Admin not able to approve User Creation. After checking with Eboworx they find out Find out that User is i... William Gozali Tan

March 07, 2014

16:10 Support #4176 (Rejected - End of life cycle): [Request ID :##2047##] : Password Reset Email Not ...
the user enable the user, not reset the password Hartanto Boby
16:08 Support #4180 (Closed - End of life cycle): SCP ID # 2054 : RCMS and RCAS LOGS OVERWRITTEN
advise to update the log rotation to keep 50 rotations and 100mb for each log Hartanto Boby
16:07 Support #4182 (Closed - End of life cycle): SCP ID # 2058 : Reset Password failed - MYFLYFLY
Due to creation failed, the user details not successful store in rcas db. provided script to update the user to dummy... Hartanto Boby
16:05 Support #4185 (Closed - End of life cycle): SCP ID # 2060 : BBO not manage to approve token bindi...
script provided Hartanto Boby
16:03 Support #4186 (Closed - End of life cycle): SCP ID # 2062 : RCAS login problem - Java error
might caused by dirty data. now working fine without any fix Hartanto Boby
16:02 Support #4196 (Closed - End of life cycle): [Request ID :##2067##] : SUPER URGENT/NEW/RCMS/CORP...
script provided Hartanto Boby

March 04, 2014

Avatar?id=1733&size=24 18:28 Support #4196 (Closed - End of life cycle): [Request ID :##2067##] : SUPER URGENT/NEW/RCMS/CORP...
Duplicate ID for new user Ahmad Hazri

February 27, 2014

18:00 Support #4186 (Closed - End of life cycle): SCP ID # 2062 : RCAS login problem - Java error
*Kindly help to check RCAS issue below.*
BBO hit error when login to RCAS
Java error.
William Gozali Tan
15:27 Support #4185 (Closed - End of life cycle): SCP ID # 2060 : BBO not manage to approve token bindi...
Kindly help to provide stub for issue below.
BBO not manage to approve token binding.
From our checking in RCAS...
William Gozali Tan
12:17 Support #4182 (Closed - End of life cycle): SCP ID # 2058 : Reset Password failed - MYFLYFLY
BBO cannot manage to bind token to reset password for id MYFLYFLY2D.

From cas.log we find out error was 6. (use...
William Gozali Tan
 

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