B - Production Support » Maybank Support » Maybank RCAS Support

March 29, 2018

18:15 Support #8333 (Pending Customer Feedback): SCP ID :##4478##] : RE: 20180326/Prod/RCMS/MY/BBO/MYDR...

Issue cause by name column is populated by wrong name,BBO RCAS have updated the correct name.
Ask maybank to retry... Stephanie Sufrapto

18:12 Support #8346 (Pending Customer Feedback): SCP ID :##4487##] : 20180329/PROD/MY/SMS not received ...

SMS successfully sent to SMS database.
Waiting for Zaireen confirmation for the checking. Stephanie Sufrapto

17:40 Support #8346 (Closed - End of life cycle): SCP ID :##4487##] : 20180329/PROD/MY/SMS not received...

Hi,
Kindly attend below request:
Please assist to check on issue where customer does not receive sms after reset ... Zahir Abd Latif

March 27, 2018

10:47 Support #8330 (Work Completed-End life cycle): SCP ID :##4477##] : RE: 20180323/MY/RCMS/Unable to...

User update: Issue cause by connection issue to SMS database.
Issue solved.
You may close the issue. Thanks Stephanie Sufrapto

March 26, 2018

15:02 Support #8333 (Closed - End of life cycle): SCP ID :##4478##] : RE: 20180326/Prod/RCMS/MY/BBO/MYD...

Hi,
Kindly attend below request:
Need your assistance to provide script to extract audit log for user MYDRBHIC2C.... Zahir Abd Latif

09:05 Support #8330 (Pending Customer Feedback): SCP ID :##4477##] : RE: 20180323/MY/RCMS/Unable to Aut...

Stephanie, Mar 23, 2018 04:56 PM:-... Zahir Abd Latif

March 23, 2018

16:16 Support #8330 (Work Completed-End life cycle): SCP ID :##4477##] : RE: 20180323/MY/RCMS/Unable to...

Hi,
Kindly attend below request:
Can u assist to check issue reported below

User request pass... Zahir Abd Latif

March 15, 2018

11:38 Support #6386 (Closed - End of life cycle): [SCP ID :##3212##] : Maybank2E RC Testing User Linking.

Issue closed in SCP. Zahir Abd Latif

11:29 Support #8290 (Closed - End of life cycle): SCP ID :##4449##] : RE: 20180228/RCMS/MY/MYTFVMART/UN...

Issue closed in SCP. Zahir Abd Latif

March 01, 2018

17:50 Support #8290 (Development / Work In Progress): SCP ID :##4449##] : RE: 20180228/RCMS/MY/MYTFVMAR...

RCAS got Response code from VASCO error code 1.
First:
[3/1/18 15:45:49:231 MYT] 000001a5 TokenManageme I Toke... Stephanie Sufrapto

16:35 Support #8290 (Closed - End of life cycle): SCP ID :##4449##] : RE: 20180228/RCMS/MY/MYTFVMART/UN...

Hi,
Kindly attend below request:
Customer just try to login just now at 3.49pm but still the same error. I did gu... Zahir Abd Latif