B - Production Support » Maybank Support » Maybank RCAS Support

May 14, 2020

17:50 Support #10788 (Closed - End of life cycle): [SCP ID :##5334##] : 20200427/MY/RCMS/MYTIONG / Unab...

Hi,
Kindly attend below request:
Please assist to check on this issue.
Customer unable to approve transactions... Zahir Abd Latif

13:23 Support #10770 (Closed - End of life cycle): [SCP ID :##5321##] : USERSTOKEN PROCESSED 4/5/2020 N...

Issue closed in SCP. Zahir Abd Latif

May 05, 2020

14:54 Support #10770 (Pending Customer Feedback): [SCP ID :##5321##] : USERSTOKEN PROCESSED 4/5/2020 NO...

Hi Zahir,
Please refer below for the root cause and action taken by Maybank RCMS team.
Root Cause:
- SMTP emai... Ngoh Chee Onn

12:04 Support #10770: [SCP ID :##5321##] : USERSTOKEN PROCESSED 4/5/2020 NOT IN TOKEN GENERATE LIST

Hi Chee Onn, please assist on this issue. TQ Stephanie Sufrapto

11:38 Support #10770 (Closed - End of life cycle): [SCP ID :##5321##] : USERSTOKEN PROCESSED 4/5/2020 N...

Hi,
Kindly attend below request:
Seeking your assist to check issue below,
user tokens processed/binding yeste... Zahir Abd Latif