Activity

From May 23, 2013 to June 21, 2013

June 13, 2013

15:30 Support #2401: SCP ID# 363 : Invalid check digit - JBA Pahang
Bang Ateh,
Attached is WAR file migration info for JBA Pahang Issue,
Thanks,
Alwi Husada

June 12, 2013

00:22 Support #2401: SCP ID# 363 : Invalid check digit - JBA Pahang
Ignore my message. Thought it is another check digit issue. Tan Lee Yong
00:20 Support #2401: SCP ID# 363 : Invalid check digit - JBA Pahang
Do the same setup at Staging and test the given account number to debug. Tan Lee Yong
Avatar?id=1733&size=24 15:10 Support #2401: SCP ID# 363 : Invalid check digit - JBA Pahang
Salam Alwi
SIT & UAT successful.
Please provide migration details.
Customer plan to migrate on 14/06/2013 00:45.
Ahmad Hazri

June 07, 2013

Avatar?id=1733&size=24 15:25 Support #2779: SCP ID# 114 : RIB Session expired
Page affected:
Login (After entering password)
Register an Account (After accept button)
Forgot My Password (sub...
Ahmad Hazri
Avatar?id=1733&size=24 15:16 Support #2779 (Closed - End of life cycle): SCP ID# 114 : RIB Session expired
Reported by Ruzaimah
Assalammualaikum dan salam sejahtera.

Most of the customer get timeout error while perfor...
Ahmad Hazri

June 06, 2013

Avatar?id=1733&size=24 14:50 Support #2729: SCP ID# 403 : Unsuccessful Bill Payment
*+Note:+*
*HOST*
Timeout 45s
Connection allow 200
Ahmad Hazri
Avatar?id=1733&size=24 12:40 Support #2729: SCP ID# 403 : Unsuccessful Bill Payment
Error message captured... Ahmad Hazri
Avatar?id=1733&size=24 09:51 Support #2729: SCP ID# 403 : Unsuccessful Bill Payment
Hi Alwi
What is the error message?
Ahmad Hazri
09:48 Support #2729: SCP ID# 403 : Unsuccessful Bill Payment
Bang Ateh,
The unsuccessful transaction is caused by unable to get response from the host, its throw time out when...
Alwi Husada

June 04, 2013

Avatar?id=1733&size=24 17:30 Support #2729 (Closed - End of life cycle): SCP ID# 403 : Unsuccessful Bill Payment
Reported By Nurazlilah
The customer did Celcom bill payment but failed, later IB captured both unsuccessful(15:14)...
Ahmad Hazri

June 03, 2013

Avatar?id=1733&size=24 11:56 Support #2401: SCP ID# 363 : Invalid check digit - JBA Pahang
Thanks Kak Lizah/Haida ^^ Ahmad Hazri
11:49 Support #2401: SCP ID# 363 : Invalid check digit - JBA Pahang
Hi Hazri,
Internal Test done and sign-off. Kindly email to User for UAT.
Norhaidah Md Dasuki
11:46 Support #2401 (User Acceptance Test): SCP ID# 363 : Invalid check digit - JBA Pahang
Hi Ateh,
Fixed and successfully tested. Kindly proceed plan for UAT.
+*Steps on testing:*+
*New Bill Payment...
Lizahwati Basirun
10:26 Support #2401: SCP ID# 363 : Invalid check digit - JBA Pahang
Hi Lizah,
Kindly assist to test above issue TQ.
Norhaidah Md Dasuki

May 31, 2013

16:13 Support #2401 (Internal Testing): SCP ID# 363 : Invalid check digit - JBA Pahang
Salam Kak Haida,
Issue has been fixed, it's due to invalid formula for JBA(PAIP) Pahang,
Attached all Developme...
Alwi Husada

May 28, 2013

09:38 Support #2543: SCP ID# 375 : Unable to do Forgot Password
Server 172.16.51.23:
PIN_BLOCK = A7B10A75262C7476
Server 172.16.51.24:
PIN_BLOCK = A7B10A75262C7476
Thanks,
Alwi Husada
Avatar?id=1733&size=24 09:26 Support #2543: SCP ID# 375 : Unable to do Forgot Password
Thanks Alwi for the finding.
Could you provide the details of pin block generated so I can use this as confirmatio...
Ahmad Hazri

May 27, 2013

17:54 Support #2543: SCP ID# 375 : Unable to do Forgot Password
Bang Ateh,
Yes,generated PIN Block return the same on both servers 172.16.51.23 and 172.16.51.24.
Alwi Husada
Avatar?id=1733&size=24 12:41 Support #2543: SCP ID# 375 : Unable to do Forgot Password
Hi Alwi
Kindly check whether the generated PIN Block is the same on both servers.
We have requested User to do te...
Ahmad Hazri
Avatar?id=1733&size=24 12:35 Support #2562: SCP ID# 395 : IBG transfer - service not available
Another reported same IBG issue (Favorite IBG)
1. Customer Name: NORDIN BIN KADIR
2. CIF No. : 230398122
3. Acc...
Ahmad Hazri
10:43 Support #2543: SCP ID# 375 : Unable to do Forgot Password
Salam Bang Ateh,
Since the PIN VERIFICATION FAILED only happen for this customer only, its impossible to have inco...
Alwi Husada
Avatar?id=1733&size=24 10:26 Support #2562: SCP ID# 395 : IBG transfer - service not available
Provided screenshot is around 8.02PM Ahmad Hazri
10:18 Support #2562: SCP ID# 395 : IBG transfer - service not available
could you provide time frame? to make it easy to check the log,
Thanks,
Alwi Husada
09:43 Support #2455: SCP ID# 374 : IBG TRANSACTION NOT PICKUP IN IB
Again, the reason IB not pick up the transaction is because the previous error "Lock request time out period exceeded... Alwi Husada
Avatar?id=1733&size=24 09:41 Support #2543: SCP ID# 375 : Unable to do Forgot Password
Salam Alwi
Customer requesting update.
Thanks
Ahmad Hazri

May 23, 2013

09:16 Support #2455: SCP ID# 374 : IBG TRANSACTION NOT PICKUP IN IB
Hi Alwi,
Please update the finding/status of this issue.
Thanks.
Abu Bakar Mohamed Sahabanali
 

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