B - Production Support » Agrobank Support

July 16, 2014

17:28 Support #4418: [SCP ID :##2267##] : Unable to receive SMS notification

I already inform user to increase lockTimeout value and restart database.
Although, it only serve as temporary solut... Wijaya Kartono

16:08 Change #4333 (Pending Customer Feedback): [SCP ID :##2204##] : Ar Rahnu Account Summary

Hi,
Requests have been tested and passed. Send to customer for SIT and UAT. The Internal Test Result can be found ... Lizahwati Basirun

09:54 Support #4522 (Pending Customer Feedback): [SCP ID :##2265##] : TCO 76607 : Loan Account NOT appe...

Issue has been tested and passed. Able to view the Loan account in Account & Banking summary list, able to do Own Acc... Lizahwati Basirun

July 08, 2014

16:43 Bug #4071 (Internal Testing): SCP ID# 1400 : unable to approve changes in IBAM

URL for testing:
- IBAM
https://10.6.6.20:9444/ibam.sit.bug4071/common/Login.do Wijaya Kartono

July 07, 2014

15:11 Support #4314 (Pending Customer Feedback): SCP ID #2175 : [Request ID :##37893##] : LIVE: Problem...

Hi all,
Tested and passed.Test Result uploaded to Alfresco. Step to replicate as below:
1.Update the flag to pa... Lizahwati Basirun

12:32 Support #4522 (Internal Testing): [SCP ID :##2265##] : TCO 76607 : Loan Account NOT appear in ACC...

hi kak Liza,
Fixed and deployed. Kindly test it.
Root cause: Missing account status initialisation for account ... Wijaya Kartono

10:49 Bug #4071 (Development / Work In Progress): SCP ID# 1400 : unable to approve changes in IBAM

Hi Kartono,
Kindly assist to fix on FAILED issue:
Test Case 1: System validate error message at Checker instead... Lizahwati Basirun

09:32 Support #4418: [SCP ID :##2267##] : Unable to receive SMS notification

Hi Ton
According to this blog - http://weblogs.asp.net/jeffwids/lock-request-time-out-period-exceeded, you can che... Ahmad Hazri

July 04, 2014

12:50 Support #4528: [SCP ID :##2316##] : [Request ID :##41518##] : LIVE: Unable to receive TAC number...

This issue related to Support #4418. Wijaya Kartono

12:49 Support #4522: [SCP ID :##2265##] : TCO 76607 : Loan Account NOT appear in ACCOUNT & BANKING

Waiting for an account with exact criteria as reported to simulate the issue in Development. Wijaya Kartono

12:47 Support #4528 (Development / Work In Progress): [SCP ID :##2316##] : [Request ID :##41518##] : L...

Wijaya Kartono

12:42 Support #4199 (Internal Testing): SCP ID# 2076 : RIB REPORT - CONSOLIDATED TRANSACTION IB MONTHLY...

Hi kak,
Fixed and deployed. Please test all monetary transaction and and make sure it log to main table (IB_USER_T... Wijaya Kartono

12:30 Support #4515: [SCP ID :##2312##] : [Request ID :##40249##] : BIB : Unable to login (Viewer - do...

Below is query to update the flag to set password will not expired.
_update TB_AM_USER set P_EXPIRED_STATUS = 1 wh... Wijaya Kartono

12:06 Support #4522 (Development / Work In Progress): [SCP ID :##2265##] : TCO 76607 : Loan Account NOT...

Wijaya Kartono

July 03, 2014

17:21 Support #4528 (Closed - End of life cycle): [SCP ID :##2316##] : [Request ID :##41518##] : LIVE:...

Please attend user query below:... Ahmad Hazri

17:05 Support #1885: SCP ID# 198 : [IE000123SP] - To include account inquiries in audit trail

Hi Kak Haida,
I have no idea where could I found the account inquiries in the audit trail as mention in previous u... Lizahwati Basirun

15:14 Support #4515 (Pending Customer Feedback): [SCP ID :##2312##] : [Request ID :##40249##] : BIB : ...

Hi all,
As per attached is the step to replicate the issue.
# Login singleAbdullah
# Unable to login
# Check on... Lizahwati Basirun

11:33 Support #4452 (Closed - End of life cycle): [SCP ID :##2296##] : SMS log

Case closed on Jun 30th. Ahmad Hazri

11:15 Support #4452: [SCP ID :##2296##] : SMS log

Please follow up with customer to ensure the problem is resolved and close this case by July 4th before 3pm. Tan Lee Yong

11:13 Support #4515: [SCP ID :##2312##] : [Request ID :##40249##] : BIB : Unable to login (Viewer - do...

Hi Lizah,
Please simulate the problem, apply the suggestion, conduct internal testing to ensure the proposed solutio... Tan Lee Yong

11:10 Support #4314 (Internal Testing): SCP ID #2175 : [Request ID :##37893##] : LIVE: Problem login as...

Please reproduce the problem and conduct internal testing on the proposed solution. Also need to test on SIT and UAT ... Tan Lee Yong

11:08 Bug #4071 (Internal Testing): SCP ID# 1400 : unable to approve changes in IBAM

Root cause: password was not checked when checker change the password
Resolution: - Added method to check for reuse... Tan Lee Yong

10:50 Support #4314: SCP ID #2175 : [Request ID :##37893##] : LIVE: Problem login as Single User

This is the same issue as
Support #4515
[SCP ID :##2312##] : [Request ID :##40249##] : BIB : Unable to login (View... Tan Lee Yong

10:39 Support #1885: SCP ID# 198 : [IE000123SP] - To include account inquiries in audit trail

Hi Lizah,
Please understand what is this about and see can close this case by today. Tan Lee Yong

July 02, 2014

17:15 Support #4515: [SCP ID :##2312##] : [Request ID :##40249##] : BIB : Unable to login (Viewer - do...

Root cause: User password is expired.
Solution: Password expire status set to false, so the password will not expire... Wijaya Kartono

17:12 Support #4199: SCP ID# 2076 : RIB REPORT - CONSOLIDATED TRANSACTION IB MONTHLY & BILL PAYMENT SUM...

Root cause:
- IBG transaction status changed from "Successful" to "Accepted".
- Transaction was not logged correctl... Wijaya Kartono

13:26 Support #4418 (Development / Work In Progress): [SCP ID :##2267##] : Unable to receive SMS notifi...

Error log:
_"Error details : org.hibernate.exception.SQLGrammarException: could not insert: [net.penril.ibss.core.hi... Wijaya Kartono

July 01, 2014

14:57 Support #4522 (Work Completed-End life cycle): [SCP ID :##2265##] : TCO 76607 : Loan Account NOT ...

Customer Name: SITI NOOR AISHAH BINTI MOHAMAD RADZI
CIF No. : 280461670
Account Loan No. : 45341001354800000
L... William Gozali Tan

14:02 Support #4314: SCP ID #2175 : [Request ID :##37893##] : LIVE: Problem login as Single User

Please do a follow up with the User.
Root cause: Server time and token not sync.
Solution: Sync server time and t... Wijaya Kartono

10:22 Support #4515: [SCP ID :##2312##] : [Request ID :##40249##] : BIB : Unable to login (Viewer - do...

Please get the date and time when this problem happened.
The log file provided are not tally on date.
BIB log is on... Tan Lee Yong

10:18 Support #4515 (Work Completed-End life cycle): [SCP ID :##2312##] : [Request ID :##40249##] : BI...

Please attend user query below:... Ahmad Hazri

June 30, 2014

15:09 IBAM Support #4352 (Work Completed-End life cycle): [SCP ID :##2216##] : IBAM - MAKER CHECKER MAINTENANCE

Successfully migrate to production on 27th May 2014. Lizahwati Basirun

12:55 Support #4457 (Work Completed-End life cycle): [SCP ID :##2298##] : RIB/BIB IBG Transaction Histo...

Successfully migrated to production on 28/06/2014. Lizahwati Basirun

10:12 Change #4484 (Closed - End of life cycle): [SCP ID :##2309##] : Unsuccessful transaction on bill...

Migration ID00012 sucessfully on Jun 28/6/2014
Case closed. Ahmad Hazri

June 27, 2014

14:41 Support #4452: [SCP ID :##2296##] : SMS log

I believe the root cause is old SMS task. but I cannot say for sure what cause the task to misbehave the logging part... Wijaya Kartono

13:23 Support #4452: [SCP ID :##2296##] : SMS log

What is the root cause and how you resolve it? Tan Lee Yong

12:55 Support #4452 (Pending Customer Feedback): [SCP ID :##2296##] : SMS log

SMS log able to be generated daily without replace previous one.
Updated screenshot is attached.
Note: Screensh... Wijaya Kartono

12:40 Change #4484 (Internal Testing): [SCP ID :##2309##] : Unsuccessful transaction on bill payment -...

Hi kak Liza,
Fixed and deployed.
Root cause:
- Transaction Trace Id is exceed maximum Integer value (6 digits)... Wijaya Kartono

12:35 Change #4484 (Development / Work In Progress): [SCP ID :##2309##] : Unsuccessful transaction on ...

Wijaya Kartono

June 26, 2014

13:09 Change #4484 (Closed - End of life cycle): [SCP ID :##2309##] : Unsuccessful transaction on bill...

kindly attend user query below:... Ahmad Hazri