Activity

From January 14, 2017 to February 12, 2017

February 10, 2017

12:31 Support #7132 (Closed - End of life cycle): [SCP ID :##3654##] : UNABLE TO LOGIN AS APPROVER (ID-...
Hi,
Kindly attend below request.
Kindly need your help to check this matter.

Approver try to login but failed...
Zahir Abd Latif

February 08, 2017

09:30 Support #7082 (Closed - End of life cycle): [SCP ID :##3634##] : Tiada butiran lengkap untuk Resi...
Issue closed in SCP. Zahir Abd Latif

February 07, 2017

13:03 Support #7082 (Pending Customer Feedback): [SCP ID :##3634##] : Tiada butiran lengkap untuk Resit...
Dear Zahir,
Kindly proceed to close this issue.
Thank you.
Solution: VB provide official email of transactio...
Yap Kah Yan

February 06, 2017

09:33 Support #7031 (Closed - End of life cycle): [SCP ID :##3599##] : Customer still unable to receive...
Issue closed in SCP. Zahir Abd Latif
09:33 BIB Support #7037 (Closed - End of life cycle): [SCP ID :##3601##] : Approver Counter Display Approv...
Issue closed in SCP. Zahir Abd Latif

February 03, 2017

10:46 Support #7058: [SCP ID :##3621##] : IB restart server procedure
Dear Ateh,
Any update?
Thanks.
Zahir Abd Latif
10:24 Support #7052 (Pending Customer Feedback): [SCP ID :##3615##] : Customer Mobile number not start ...
Zahir Abd Latif
10:18 Support #7050 (Pending Customer Feedback): [SCP ID :##3613##] : eibft transaction problem in prod...
Zahir Abd Latif

January 27, 2017

10:34 BIB Support #7038 (Pending Customer Feedback): [SCP ID :##3602##] : Notification of Fund Transfer vi...
Yap Kah Yan

January 26, 2017

18:01 BIB Support #7038 (Development / Work In Progress): [SCP ID :##3602##] : Notification of Fund Transf...
Hi Kah Yan,
Based on the test result, we unable to replicate the issue. Is there any other possibility findings fr...
Norhaidah Md Dasuki
14:51 Support #7082 (Closed - End of life cycle): [SCP ID :##3634##] : Tiada butiran lengkap untuk Resi...
Hi,
Kindly attend below request.
Kindly need your help on this matter.
Customer inform unable to reprint receip...
Zahir Abd Latif
12:08 BIB Support #7038 (Pending Review): [SCP ID :##3602##] : Notification of Fund Transfer via AGRONetbi...
Hi Kak Haida,
Unable to replicate the issue.
Email can successfully received with correct sequenced.
Thank you
Erni Suhaireen Zulkifli
10:57 BIB Support #7038 (Internal Testing): [SCP ID :##3602##] : Notification of Fund Transfer via AGRONet...
Yap Kah Yan
09:01 BIB Support #7037 (Pending Customer Feedback): [SCP ID :##3601##] : Approver Counter Display Approve...
Have check the data from the query, approver counter should show the correct number of transaction.
Pending user to ...
Yap Kah Yan

January 25, 2017

11:20 BIB Support #7042 (Closed - End of life cycle): [SCP ID :##3606##] : BIB : Instant Transfer Problem ...
Issue closed in SCP. Zahir Abd Latif
11:17 BIB Support #7042 (Pending Customer Feedback): [SCP ID :##3606##] : BIB : Instant Transfer Problem (...
Dear Zahir,
Please help to close this case.
Reply from user (Iylia):
Upon checking, customer able to perform f...
Yap Kah Yan

January 24, 2017

15:51 BIB Support #7039 (Closed - End of life cycle): [SCP ID :##3603##] : BIB : STATUS TRANSAKSI TIADA DI...
Issue closed in SCP. Zahir Abd Latif
15:50 Support #7059 (Closed - End of life cycle): [SCP ID :##3622##] : ID use by system
Issue closed in SCP. Zahir Abd Latif
09:19 Support #7017 (Closed - End of life cycle): [SCP ID :##3591##] : epay transaction not captured in...
Issue closed in SCP. Zahir Abd Latif

January 23, 2017

17:57 BIB Support #7038: [SCP ID :##3602##] : Notification of Fund Transfer via AGRONetbiz Service of Agro...
Pending on issue replication.
Currently Agrobank SMTP port is not open for access, waiting for port to open/allow
Yap Kah Yan
17:53 BIB Support #7037 (Development / Work In Progress): [SCP ID :##3601##] : Approver Counter Display Ap...
Pending screenshot from user Yap Kah Yan
17:52 Support #7017 (Pending Customer Feedback): [SCP ID :##3591##] : epay transaction not captured in ...
deadlock issue to be solve as separate project / development.
Please help to close this case.
Yap Kah Yan
17:50 Support #7050: [SCP ID :##3613##] : eibft transaction problem in production 12012017 (RIB/BIB)
Dear Zahir,
This request is a CR.
Please request user to proceed with CR process.
Thank you.
Yap Kah Yan
17:50 Support #7052: [SCP ID :##3615##] : Customer Mobile number not start with 6 (RIB/BIB)
Dear Zahir,
This request is a CR.
Please request user to proceed with CR process.
Thank you.
Yap Kah Yan
17:45 Support #7059 (Pending Customer Feedback): [SCP ID :##3622##] : ID use by system
As per attached document Yap Kah Yan
13:18 BIB Support #7039 (Pending Customer Feedback): [SCP ID :##3603##] : BIB : STATUS TRANSAKSI TIADA DIP...
Root Cause: Eibft service not allowed for approver
Solution: to allow Eibft service for approver
----------------...
Norhaidah Md Dasuki
13:13 BIB Support #7038 (Development / Work In Progress): [SCP ID :##3602##] : Notification of Fund Transf...
Kah Yan, Please update the Root Cause and Resolution and reassign to Erni for testing. Norhaidah Md Dasuki
09:56 Support #7058: [SCP ID :##3621##] : IB restart server procedure
Hi Hazri,
Kindly assist for this issue.
Thank you.
Yap Kah Yan
09:51 BIB Support #7038 (Closed - End of life cycle): [SCP ID :##3602##] : Notification of Fund Transfer v...
Zahir Abd Latif

January 20, 2017

16:45 Support #7059 (Closed - End of life cycle): [SCP ID :##3622##] : ID use by system
Hi,
Kindly attend below request:
Please help to provide list of user ID use by IB system.
Kindly advise what in...
Zahir Abd Latif
16:37 Support #7058 (Closed - End of life cycle): [SCP ID :##3621##] : IB restart server procedure
Hi,
Kindly attend below request:
Appreciate your kind assistance to provide us proper procedure to restart Intern...
Zahir Abd Latif

January 19, 2017

11:52 BIB Support #7042 (Development / Work In Progress): [SCP ID :##3606##] : BIB : Instant Transfer Prob...
Pending log files and approver approve timestamp Yap Kah Yan
11:52 BIB Support #7038 (Pending Customer Feedback): [SCP ID :##3602##] : Notification of Fund Transfer vi...
Yap Kah Yan
11:35 Support #7031 (Development / Work In Progress): [SCP ID :##3599##] : Customer still unable to rec...
Chee Ping provided temporary fixes to update get sms query and send SMS even if db is not updated.
Already deployed ...
Yap Kah Yan
11:01 Support #7052 (Closed - End of life cycle): [SCP ID :##3615##] : Customer Mobile number not start...
Hi,
Kindly attend below request.
We found that there is a number of customer mobile number not start with 6. This...
Zahir Abd Latif
09:52 Support #7050 (Closed - End of life cycle): [SCP ID :##3613##] : eibft transaction problem in pro...
Hi,
Kindly attend below request.
We are facing eibft transaction problem on 12012017 as below:
1. unsuccessful a...
Zahir Abd Latif

January 17, 2017

11:19 Support #6930 (Closed - End of life cycle): [SCP ID :##3523##] : IBAM : ERROR WHILE CHECKER CLICK...
Root/cause: view Bean issues.
Solution: add rentasCharges,companyLimitAmount,autoSweepingCharges,approveBySeqDisplay...
Zahir Abd Latif
10:45 RIB Support #6676 (Closed - End of life cycle): [SCP ID :##3407##] : DR Issue: Not able to login, e...
Solution: add parameter : -Dcom.ibm.jsse2.disableSSLv3=false
Root cause:
based on IBM knowledge note, need to en...
Zahir Abd Latif

January 16, 2017

Avatar?id=1733&size=24 18:42 BIB Support #7042 (Closed - End of life cycle): [SCP ID :##3606##] : BIB : Instant Transfer Problem ...
Hi Kah Yan
kindly assist:...
Ahmad Hazri
Avatar?id=1733&size=24 16:29 BIB Support #7039 (Closed - End of life cycle): [SCP ID :##3603##] : BIB : STATUS TRANSAKSI TIADA DI...
Hi Kah Yan
Kindly assist this case: Details are in the email request itself....
Ahmad Hazri
Avatar?id=1733&size=24 16:26 BIB Support #7038 (Closed - End of life cycle): [SCP ID :##3602##] : Notification of Fund Transfer v...
Hi Kah Yan
Kindly assist below case: Details is on the email itself....
Ahmad Hazri
Avatar?id=1733&size=24 15:50 BIB Support #7037 (Closed - End of life cycle): [SCP ID :##3601##] : Approver Counter Display Approv...
Hi Kahyan Kindly assist below case:
Detail is in the email itself...
Ahmad Hazri
 

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