Activity
From March 17, 2018 to April 15, 2018
April 12, 2018
- 12:14 Support #8374 (Pending Customer Feedback): SCP ID :##4508##] : id: 0197565_ZAFAIS NIAGA_approver ...
- Root Cause: Approval Matrix not set up
Solution: Update Approval Matrix and initiate the transactions again - 09:40 Support #8374 (Closed - End of life cycle): SCP ID :##4508##] : id: 0197565_ZAFAIS NIAGA_approver...
- Hi,
Kindly attend below request:-
Customer unable to see pending transaction when she login using 'approver' id :...
April 11, 2018
- 11:58 Support #8364 (Development / Work In Progress): SCP ID :##4498##] : CANNOT LOGIN APPROVER (ID : 0...
- Error Code 99.
May be cause Wrong OTP. ask izzati to ask user to retry or check with SM team.
- 09:19 Support #8371 (Closed - End of life cycle): SCP ID :##4504##] : Unable to perform FTL-Single user...
- Hi,
Kindly attend below request:-
Kindly assist to check on this matter, This customer unable to perform FTL for ...
April 10, 2018
- 12:53 Support #8363 (Closed - End of life cycle): SCP ID :##4497##] : Fund Transfer To Joint Account
- Issue closed in SCP.
- 12:52 Support #8362 (Closed - End of life cycle): SCP ID :##4496##] : CHECKER UNABLE TO APPROVE USER MA...
- User report that the username was successfully approved.
Issue closed in SCP. - 12:51 Support #8354 (Closed - End of life cycle): SCP ID :##4492##] : URGENT : CHECKER UNABLE TO APPROV...
- Issue closed in SCP.
- 12:51 Support #8353 (Closed - End of life cycle): SCP ID :##4491##] : id: 0195494_MADACORP AGROSERVICES...
- Issue closed in SCP.
- 12:50 Support #8349 (Closed - End of life cycle): SCP ID :##4489##] : id: 0195461_CA Locked
- Issue closed in SCP.
April 06, 2018
- 13:35 Support #8363 (Pending Customer Feedback): SCP ID :##4497##] : Fund Transfer To Joint Account
- 13:34 Support #8363 (Pending Prod Deployment): SCP ID :##4497##] : Fund Transfer To Joint Account
- System behavior as system recognized account number as own account (return by host)
- 13:26 Support #8362 (Pending Customer Feedback): SCP ID :##4496##] : CHECKER UNABLE TO APPROVE USER MAI...
- Root Cause: Deadlock
Solution: To retry on approving user.
If error persists, provide script to update pending fla... - 12:18 Support #8364 (Closed - End of life cycle): SCP ID :##4498##] : CANNOT LOGIN APPROVER (ID : 01974...
- Hi,
Kindly attend below request:
Customer cannot login his approver account. When login, error appear "inactive... - 12:13 Support #8363 (Closed - End of life cycle): SCP ID :##4497##] : Fund Transfer To Joint Account
- Hi,
Kindly attend below request:-
Kindly assist me to find the solution to this problem.
Customer report that... - 12:11 Support #8362 (Closed - End of life cycle): SCP ID :##4496##] : CHECKER UNABLE TO APPROVE USER MA...
- Hi,
Kindly attend below request:-
Kindly help me to check on this username. User report that they got the followi...
April 03, 2018
- 16:12 Support #8354 (Pending Customer Feedback): SCP ID :##4492##] : URGENT : CHECKER UNABLE TO APPROVE...
- User requested to update current user name in master table (tb_am_user)
Root Cause: database deadlock
Solution:... - 16:10 Support #8353 (Pending Customer Feedback): SCP ID :##4491##] : id: 0195494_MADACORP AGROSERVICES ...
- Suspect changes is to revoke token from user.
Root Cause: There is changes related to token which is pending for a... - 12:41 Support #8349 (Pending Customer Feedback): SCP ID :##4489##] : id: 0195461_CA Locked
- Root Cause: database deadlock
Provided user script to update pending flag.
update bib_user set mk_pending = '0' w... - 09:26 Support #8354 (Closed - End of life cycle): SCP ID :##4492##] : URGENT : CHECKER UNABLE TO APPROV...
- Hi,
Kindly attend below request:-
Kindly assist me to check on this problem. User claimed that this problem is re... - 09:21 Support #8353 (Closed - End of life cycle): SCP ID :##4491##] : id: 0195494_MADACORP AGROSERVICES...
- Hi,
Kindly attend below request:-
Kindly need your assistance to check on this matter,
Customer claimed u...
March 30, 2018
- 23:06 Support #8349 (Closed - End of life cycle): SCP ID :##4489##] : id: 0195461_CA Locked
- Hi,
Kindly attend below request:-
Kindly need your assistance to check on this issue, customer request to unlocke...
March 27, 2018
- 11:09 Support #8310 (Work Completed-End life cycle): SCP ID :##4469##] : Change password at profile man...
- Chronology:
1. Provided script to Agrobank at 07/02/2014
2. Suspect that UPASS was not restarted after July 2014
... - 11:02 Support #8303 (Work Completed-End life cycle): SCP ID :##4462##] : pin reload issue
- Middleware to conduct testing with epay and host on timeout issue.
Suspect: timeout at epay
March 26, 2018
- 16:59 Support #8313 (Closed - End of life cycle): SCP ID :##4472##] : Unable to View Transaction Histor...
- Issue closed in SCP.
- 16:55 Support #8310 (Pending Customer Feedback): SCP ID :##4469##] : Change password at profile managem...
- 14:28 Support #8310 (Work Completed-End life cycle): SCP ID :##4469##] : Change password at profile man...
- Issue related to issue in the past regarding updating the data, Query not run correctly.
Solution: Will run the qu...
March 22, 2018
- 09:58 Support #8314 (Closed - End of life cycle): SCP ID :##4473##] : FTL failed, session expired.
- Issue closed in SCP.
March 21, 2018
- 15:38 Support #8303 (Pending Customer Feedback): SCP ID :##4462##] : pin reload issue
- Response Code returned by middleware was successful (0) but other values are null.
- 15:34 Support #8314 (Pending Customer Feedback): SCP ID :##4473##] : FTL failed, session expired.
- Kah Yan, Mar 21, 2018 01:14 PM:-...
- 10:22 Support #8313 (Pending Customer Feedback): SCP ID :##4472##] : Unable to View Transaction History...
March 20, 2018
- 17:36 Support #8310 (Pending Prod Deployment): SCP ID :##4469##] : Change password at profile managemen...
- there will be enhancement in the upass for checking the password expiry status, this fixes will throw error message w...
- 17:35 Support #8313 (Work Completed-End life cycle): SCP ID :##4472##] : Unable to View Transaction His...
- This issue cause by length problem.
Asking ilah to check with backend
[3/20/18 12:25:27:338 SGT] 00000635 System... - 15:43 Support #8314 (Closed - End of life cycle): SCP ID :##4473##] : FTL failed, session expired.
- Hi,
Kindly attend below request:
Customer unable to do FTL for approver. After insert security token serial num... - 15:38 Support #8313 (Closed - End of life cycle): SCP ID :##4472##] : Unable to View Transaction Histor...
- Hi,
Kindly attend below request:
This customer unable to view transaction history. Every time she clicked transac... - 15:35 Support #8310: SCP ID :##4469##] : Change password at profile management return PASSWORD EXPIREX
- Kindly check what is the issue.
- 11:02 Support #8310 (Work Completed-End life cycle): SCP ID :##4469##] : Change password at profile man...
- Hi,
Kindly attend below request:
please help to check below issue:
Please assist on this matter.
Cus...
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