Activity

From March 19, 2018 to April 17, 2018

12:14 Support #8374 (Pending Customer Feedback): SCP ID :##4508##] : id: 0197565_ZAFAIS NIAGA_approver ...: Root Cause: Approval Matrix not set up
Solution: Update Approval Matrix and initiate the transactions again Yap Kah Yan
09:40 Support #8374 (Closed - End of life cycle): SCP ID :##4508##] : id: 0197565_ZAFAIS NIAGA_approver...: Hi,
Kindly attend below request:-
Customer unable to see pending transaction when she login using 'approver' id :... Zahir Abd Latif

16:12 Support #8354 (Pending Customer Feedback): SCP ID :##4492##] : URGENT : CHECKER UNABLE TO APPROVE...: User requested to update current user name in master table (tb_am_user)
Root Cause: database deadlock
Solution:... Yap Kah Yan
16:10 Support #8353 (Pending Customer Feedback): SCP ID :##4491##] : id: 0195494_MADACORP AGROSERVICES ...: Suspect changes is to revoke token from user.
Root Cause: There is changes related to token which is pending for a... Yap Kah Yan
12:41 Support #8349 (Pending Customer Feedback): SCP ID :##4489##] : id: 0195461_CA Locked: Root Cause: database deadlock
Provided user script to update pending flag.
update bib_user set mk_pending = '0' w... Yap Kah Yan
09:26 Support #8354 (Closed - End of life cycle): SCP ID :##4492##] : URGENT : CHECKER UNABLE TO APPROV...: Hi,
Kindly attend below request:-
Kindly assist me to check on this problem. User claimed that this problem is re... Zahir Abd Latif
09:21 Support #8353 (Closed - End of life cycle): SCP ID :##4491##] : id: 0195494_MADACORP AGROSERVICES...: Hi,
Kindly attend below request:-
Kindly need your assistance to check on this matter,

Customer claimed u... Zahir Abd Latif

23:06 Support #8349 (Closed - End of life cycle): SCP ID :##4489##] : id: 0195461_CA Locked: Hi,
Kindly attend below request:-
Kindly need your assistance to check on this issue, customer request to unlocke... Zahir Abd Latif

11:09 Support #8310 (Work Completed-End life cycle): SCP ID :##4469##] : Change password at profile man...: Chronology:
1. Provided script to Agrobank at 07/02/2014
2. Suspect that UPASS was not restarted after July 2014
... Yap Kah Yan
11:02 Support #8303 (Work Completed-End life cycle): SCP ID :##4462##] : pin reload issue: Middleware to conduct testing with epay and host on timeout issue.
Suspect: timeout at epay Yap Kah Yan

16:59 Support #8313 (Closed - End of life cycle): SCP ID :##4472##] : Unable to View Transaction Histor...: Issue closed in SCP. Zahir Abd Latif
16:55 Support #8310 (Pending Customer Feedback): SCP ID :##4469##] : Change password at profile managem...: Stephanie Sufrapto
14:28 Support #8310 (Work Completed-End life cycle): SCP ID :##4469##] : Change password at profile man...: Issue related to issue in the past regarding updating the data, Query not run correctly.
Solution: Will run the qu... Stephanie Sufrapto

09:58 Support #8314 (Closed - End of life cycle): SCP ID :##4473##] : FTL failed, session expired.: Issue closed in SCP. Zahir Abd Latif

15:38 Support #8303 (Pending Customer Feedback): SCP ID :##4462##] : pin reload issue: Response Code returned by middleware was successful (0) but other values are null.
Yap Kah Yan
15:34 Support #8314 (Pending Customer Feedback): SCP ID :##4473##] : FTL failed, session expired.: Kah Yan, Mar 21, 2018 01:14 PM:-... Zahir Abd Latif
10:22 Support #8313 (Pending Customer Feedback): SCP ID :##4472##] : Unable to View Transaction History...: Tan Lee Yong

17:36 Support #8310 (Pending Prod Deployment): SCP ID :##4469##] : Change password at profile managemen...: there will be enhancement in the upass for checking the password expiry status, this fixes will throw error message w... Stephanie Sufrapto
17:35 Support #8313 (Work Completed-End life cycle): SCP ID :##4472##] : Unable to View Transaction His...: This issue cause by length problem.
Asking ilah to check with backend
[3/20/18 12:25:27:338 SGT] 00000635 System... Stephanie Sufrapto
15:43 Support #8314 (Closed - End of life cycle): SCP ID :##4473##] : FTL failed, session expired.: Hi,
Kindly attend below request:
Customer unable to do FTL for approver. After insert security token serial num... Zahir Abd Latif
15:38 Support #8313 (Closed - End of life cycle): SCP ID :##4472##] : Unable to View Transaction Histor...: Hi,
Kindly attend below request:
This customer unable to view transaction history. Every time she clicked transac... Zahir Abd Latif
15:35 Support #8310: SCP ID :##4469##] : Change password at profile management return PASSWORD EXPIREX: Kindly check what is the issue. Yap Kah Yan
11:02 Support #8310 (Work Completed-End life cycle): SCP ID :##4469##] : Change password at profile man...: Hi,
Kindly attend below request:
please help to check below issue:
Please assist on this matter.

Cus... Zahir Abd Latif

Also available in: Atom

B - Production Support » Agrobank Support