B - Production Support » Agrobank Support

March 26, 2021

11:09 Support #11618: [SCP ID :##5802##] : Unable to send SMS PIN

Issue looked by Balqis. Handing over redmine. Stephanie Sufrapto

10:20 Support #11618 (Pending Customer Feedback): [SCP ID :##5802##] : Unable to send SMS PIN

Hi,
Kindly attend below request:
Contact center unable to send SMS pin with error " Unable to send SMS PIN.".
... Zahir Abd Latif

March 25, 2021

16:00 Support #11614 (Pending Customer Feedback): [SCP ID :##5800##] : BIB Single user unable to perfor...

As per screenshot below you can see the next button is triggered properly. Tested using android phone and google chro... Stephanie Sufrapto

16:00 Support #11612 (Pending Customer Feedback): [SCP ID :##5798##] : Jompay transaction rejected

As your investigation, the issue is caused by the biller name length we sent to the host is longer than 40.
Code sni... Stephanie Sufrapto

15:59 Support #11613 (System Integration Test): [SCP ID :##5799##] : dual language issue

Please find the patch to test in SIT and UAT below
D:\was-workspace\01 Download WAR files from Penril\5799-dual lan... Stephanie Sufrapto

11:35 Support #11614 (Work Completed-End life cycle): [SCP ID :##5800##] : BIB Single user unable to pe...

Hi,
Kindly attend below request:
BIB Single user unable to perform FTL using google chrome, next button not funct... Zahir Abd Latif

11:35 Support #11613 (System Integration Test): [SCP ID :##5799##] : dual language issue

Hi,
Kindly attend below request:
Customer issues a complaint where notes in New Fund Transfer was in Bahasa, whil... Zahir Abd Latif

10:42 Support #11612 (Work Completed-End life cycle): [SCP ID :##5798##] : Jompay transaction rejected

Hi,
Kindly attend below request:
This customer performed jompay to Tokio Marine Insurance via agronet website, bu... Zahir Abd Latif

March 12, 2021

10:32 Support #11554 (Closed - End of life cycle): [SCP ID :##5763##] : unable to perform FTL with erro...

Issue closed in SCP. Zahir Abd Latif

March 01, 2021

15:46 Support #11559 (Work Completed-End life cycle): [SCP ID :##5769##] : Reset password/forgot passwo...

Hi Stepahanie,
Kindly assist below request.
Please help to check and fix this issue urgently. All ib customer fac... Nurul Akmal