Activity

From July 06, 2016 to August 04, 2016

17:05 Support #6477 (Internal Testing): [SCP ID :##3309##] : KFH Online Security Question Problem: Root Cause:
The security question is from cache. Therefore, the next day customer did not get the wrong security que... Ngoh Chee Ping
16:14 Support #6483 (Pending Customer Feedback): [SCP ID :##3313##] : Multiple sms received for Labuan ...: Root Cause:
Many processes are running.
Solution:
Change labuan JDK, kill all processes tonight and start back a... Ngoh Chee Ping
14:45 Support #6475 (Development / Work In Progress): [SCP ID :##3307##] : CMS Fund Transfer ERROR P9999.: Root Cause:
There is a apostrophe (') in Recipient's Reference field.
ErrorMessage=JZ0S8: An escape sequence in a... Ngoh Chee Ping
14:34 Support #6483 (Closed - End of life cycle): [SCP ID :##3313##] : Multiple sms received for Labuan...: Hi,
Kindly attend below request:
Please help to check why there are multiple sms TAC/notification received for La... Zahir Abd Latif
09:44 Support #6482 (Work Completed-End life cycle): [SCP ID :##3312##] : WEBSITE - CORPORATE INFO - UR...: Hi,
Kindly attend below request:
http://www.kfh.com.my/kfhmb/v2/programView.do?contentTypeId=3000&displayPage=%2F... Zahir Abd Latif

09:50 Support #6477 (Closed - End of life cycle): [SCP ID :##3309##] : KFH Online Security Question Pro...: Hi,
Kindly attend below request:
We have received call from customer where customer failed to login due to securi... Zahir Abd Latif

15:09 Support #6471 (Work Completed-End life cycle): [SCP ID :##3303##] : WEBSITE: Notification on Bas...: Hi,
Kindly attend below request:
to upload in "Highlights"
http://kfhonline.com.my/kfhmb/
Notification on Bas... Zahir Abd Latif

11:54 Support #6459 (Work Completed-End life cycle): [SCP ID :##3292##] : WEBSITE: KFH First Half of 20...: Hi,
Kindly attend below request:
to upload in website (profit announcement attached)
http://www.kfh.com.my/kfhmb... Zahir Abd Latif
09:22 Support #6458 (Closed - End of life cycle): [SCP ID :##3291##] : SI FTT Failed with reason exceed...: Hi,
Kindly attend below request:
Please assist to further check why this SI FTT trx dated 25/07/2016 was failed d... Zahir Abd Latif

11:07 Support #6439 (Closed - End of life cycle): [SCP ID :##3274##] : DESKMATE - directory: Hi,
Kindly attend below request:
1. Pls change phone number, ITEM 1. Azahari to:
03-21680068
http://deskmate.... Zahir Abd Latif
10:41 Support #6437 (Closed - End of life cycle): [SCP ID :##3272##] : TAC issue: Hi,
Kindly attend below request:
sms cron at kfhib01 suddenly stop around 6:23 PM on 20/07/2016.
Cron job runni... Zahir Abd Latif

14:39 Support #6418 (Closed - End of life cycle): [SCP ID :##3255##] : WEBSITE: Debit Card-i Term Depos...: Hi,
Kindly attend below request:
please remove the banner from website
http://kfhonline.com.my/kfhmb/
!https:... Zahir Abd Latif
12:00 Change #6414: [SCP ID :##3251##] : CR-Remove Option for Hardcopy Statement Request: Finished and pushed to branch "3251_CR-Remove Option for Hardcopy Statement Request". Ngoh Chee Ping
10:37 Support #6416 (Closed - End of life cycle): [SCP ID :##3253##] : RFI W1 Crediting on 18.7.2016 - ...: Hi,
Kindly attend below request:
Based on RFI Crediting W1 today, there's 1 unsuccessful trx with "Credit Error" ... Zahir Abd Latif
10:33 Change #6415 (Work Completed-End life cycle): [SCP ID :##3252##] : CR-Remove Option for Cheque Re...: Hi,
Kindly attend below request:
Please asses the above CR and revert accordingly. Details as per attached. Zahir Abd Latif
10:28 Change #6414 (Work Completed-End life cycle): [SCP ID :##3251##] : CR-Remove Option for Hardcopy ...: Hi,
Kindly attend below request:
Kindly asses the above CR and revert accordingly. Details as per attached. Zahir Abd Latif

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