Activity
From March 14, 2018 to April 12, 2018
April 11, 2018
- 10:02 Support #8373 (Closed - End of life cycle): SCP ID :##4506##] : URGENT: DESKMATE - Annual Innovat...
- Hi,
Kindly attend below request:
to replace the current video.
!https://support.penril.net/inlineimages/WorkOr... - 09:57 Support #8372 (Closed - End of life cycle): SCP ID :##4505##] : Acct Length Info Pop Up Screen
- Hi,
Kindly attend below request:
We received user's complaint on incorrect account length info for IBG banks afte... - 09:11 Support #8370 (Closed - End of life cycle): SCP ID :##4503##] : DESKMATE TABS
- Hi,
Kindly attend below request:
1. Annual Innovation Award
to replace the form with the new one attached
...
April 10, 2018
- 12:55 Support #8366 (Closed - End of life cycle): SCP ID :##4500##] : Customer Unable to Register KFHOn...
- Issue closed in SCP.
- 12:54 Support #8365 (Closed - End of life cycle): SCP ID :##4499##] : URGENT: WEBSITE: PRESS RELEASE 2018
- Done by Athira.
Issue closed in SCP. - 12:49 Change #8345 (Rejected - End of life cycle): SCP ID :##4486##] : New IBG Member Bank - Bangkok Ba...
- CR.
Issue closed in SCP. - 12:28 Support #8348 (Pending Customer Feedback): SCP ID :##4488##] : DESKMATE - Staff Financing
- 12:15 Support #8339 (Pending Customer Feedback): SCP ID :##4484##] : Change the creating footstep 4 Qua...
- 12:13 Support #8336 (Closed - End of life cycle): SCP ID :##4481##] : Open KFH Gold Account-i via KFH O...
- Chee Ping, Mar 27, 2018 05:08 PM:-...
- 12:11 Support #8309 (Closed - End of life cycle): SCP ID :##4468##] : ICM account not display in Accoun...
- Hafiz,Mar 22, 2018 12:19 PM:-...
- 12:10 Support #8308 (Development / Work In Progress): SCP ID :##4467##] : URGENT : Creating Footsteps t...
- 12:09 Support #8297 (Closed - End of life cycle): SCP ID :##4456##] : Login Issue - Saturday ,03/03/2018
- Issue closed in SCP.
- 09:14 Support #8366 (Pending Customer Feedback): SCP ID :##4500##] : Customer Unable to Register KFHOnline
- Hafiz, Apr 9, 2018 02:06 PM:-...
April 09, 2018
- 17:58 Support #8368 (Closed - End of life cycle): SCP ID :##4502##] : CMS PROBLEM - UNABLE TO APPROVE ...
- Hi,
Kindly attend below request:
Received call from customer to inform that she is unable to approve the pending ... - 09:57 Support #8357 (Work Completed-End life cycle): SCP ID :##4495##] : To add retailers information a...
- 09:38 Support #8367 (Closed - End of life cycle): SCP ID :##4501##] : Retagged Token Issue
- Hi,
Kindly attend below request:
Kindly advise on how to re-tag the token as our user has difficulty in re assign... - 09:36 Support #8366 (Closed - End of life cycle): SCP ID :##4500##] : Customer Unable to Register KFHOn...
- Hi,
Kindly attend below request:
Please check on complaint received as one of our customers was unable to registe...
April 06, 2018
- 16:32 Support #8365 (Closed - End of life cycle): SCP ID :##4499##] : URGENT: WEBSITE: PRESS RELEASE 2018
- Hi,
Kindly attend below request:
Please upload the press release to website - media centre - press release - 2018... - 15:23 Support #8329 (Closed - End of life cycle): SCP ID :##4476##] : CMS Issue : Transaction history f...
- Issue closed in SCP.
- 15:00 Support #8329 (Pending Customer Feedback): SCP ID :##4476##] : CMS Issue : Transaction history fo...
- Chee Ping, Apr 5, 2018 04:28 PM:-
Dear Shikin
As per our discussion this morning, the character  will caus...
April 05, 2018
- 10:35 Support #8357 (Work Completed-End life cycle): SCP ID :##4495##] : To add retailers information a...
- Dear Athira,
Kindly assist on below request....
April 04, 2018
- 16:15 Support #8356 (Closed - End of life cycle): SCP ID :##4494##] : kfhib04 - amber light appeared
- Hi,
Kindly attend below request:
kfhib04 (10.20.208.4) prompted amber light
check server dmesg
SC Alert: [ID ...
April 03, 2018
- 11:05 Support #8338 (Work Completed-End life cycle): SCP ID :##4482##] : Create Group CEO message tab a...
- 11:05 Support #8334 (Work Completed-End life cycle): SCP ID :##4479##] : Mudharabah Plus Account-i Rates
- 11:04 Support #8322 (Work Completed-End life cycle): SCP ID :##4475##] : NOTICE: SYSTEMS UPGRADE in KFH...
March 30, 2018
- 17:33 Support #8348 (Closed - End of life cycle): SCP ID :##4488##] : DESKMATE - Staff Financing
- Hi,
Kindly attend below request:
Purrr-lis change the links in staff financing tabs to below:
Auto: X:\Produ...
March 29, 2018
- 16:39 Change #8345 (Rejected - End of life cycle): SCP ID :##4486##] : New IBG Member Bank - Bangkok Ba...
- Hi,
Kindly attend below request:
Kindly be informed Bangkok Bank Berhad (BBB) will be participating in IBG servic...
March 27, 2018
- 16:30 Support #8339 (Closed - End of life cycle): SCP ID :##4484##] : Change the creating footstep 4 Qu...
- Hi,
Kindly attend below request:
Kindly replace the Creating footsteps 4 quadrants leaves pics in corporate websi... - 15:46 Support #8338 (Work Completed-End life cycle): SCP ID :##4482##] : Create Group CEO message tab a...
- Hi,
Kindly attend below request:
Kindly create Group CEO message tab under 2018 Annual Innovation Award tab and u... - 13:53 Support #8336 (Closed - End of life cycle): SCP ID :##4481##] : Open KFH Gold Account-i via KFH O...
- Hi,
Kindly attend below request:
Customer tried to open KFH Gold Account-i via KFH Online but it was unsuccessful...
March 26, 2018
- 15:29 Support #8334 (Work Completed-End life cycle): SCP ID :##4479##] : Mudharabah Plus Account-i Rates
- Hi,
Kindly attend below request:
Please change MPlus Account-i Rates to latest as below: For location of the item... - 09:13 Support #8299 (Closed - End of life cycle): SCP ID :##4458##] : IBG SI Error - 05/03/2018
- Issue closed in SCP.
- 09:03 Support #8315 (Closed - End of life cycle): SCP ID :##4474##] : Issue in Reset password and secur...
- Issue closed in SCP.
March 23, 2018
- 15:17 Support #8329 (Closed - End of life cycle): SCP ID :##4476##] : CMS Issue : Transaction history f...
- Hi,
Kindly attend below request:
We received complaint regarding transaction history for past 30 days.
Th...
March 22, 2018
- 17:36 Support #8322 (Work Completed-End life cycle): SCP ID :##4475##] : NOTICE: SYSTEMS UPGRADE in KFH...
- Hi,
Kindly attend below request:
Kindly upload the system upgrade notice in the KFH Malaysia corporate website ... - 14:01 Support #8299 (Pending Customer Feedback): SCP ID :##4458##] : IBG SI Error - 05/03/2018
- Summary:
# Did not found stop server logging and start server logging before and after that period of time.
# Ther... - 09:51 Support #8315 (Pending Customer Feedback): SCP ID :##4474##] : Issue in Reset password and securi...
- Hafiz, Mar 21, 2018 06:38 PM:-
From investigation. We notice power card unable to verify atm card no and pin and r...
March 21, 2018
- 15:19 Support #8312 (Work Completed-End life cycle): SCP ID :##4471##] : Update info in Deskmate
- Done by Athira.
Issue closed in SCP. - 15:19 Support #8311 (Work Completed-End life cycle): SCP ID :##4470##] : Remove Ashley Ang Siew Hui fro...
- Done by Athira.
Issue closed in SCP. - 15:18 Support #8307 (Work Completed-End life cycle): SCP ID :##4466##] : URGENT! WEBSITE LIBSHARA UPDATE
- Done by Athira.
Issue closed in SCP. - 15:17 Support #8270 (Closed - End of life cycle): SCP ID :##4439##] : DESKMATE: Banner (URGENT!)
- Pending some correction info from Azli.
Closed at the moment. Reopen once receive update from azli. - 09:55 Support #8315 (Closed - End of life cycle): SCP ID :##4474##] : Issue in Reset password and secur...
- Hi,
Kindly attend below request:
Please investigate on the failed resetting the password and security issue repor...
March 20, 2018
- 15:33 Support #8312 (Work Completed-End life cycle): SCP ID :##4471##] : Update info in Deskmate
- Hi,
Kindly attend below request:
Kindly update staff info at deskmate as follows
Muhammad Nazri Bujang – Manag... - 15:25 Support #8311 (Work Completed-End life cycle): SCP ID :##4470##] : Remove Ashley Ang Siew Hui fro...
- Hi,
Kindly attend below request:
Kindly remove Ashley Ang Siew Hui from deskmate as follows :
Link:
http://de... - 10:45 Support #8309 (Closed - End of life cycle): SCP ID :##4468##] : ICM account not display in Accoun...
- Hi,
Kindly attend below request:
Please help to check is there any filter for ICM account to be displayed in acco... - 10:43 Support #8308 (Work Completed-End life cycle): SCP ID :##4467##] : URGENT : Creating Footsteps ta...
- Hi,
Kindly attend below request:
Kindly create Creating Footsteps tab in deskmate with four subtabs named Marketp... - 09:14 Support #8307 (Work Completed-End life cycle): SCP ID :##4466##] : URGENT! WEBSITE LIBSHARA UPDATE
- Hi,
Kindly attend below request:
Please update this urgently as we need to disseminate the winners' information t...
March 19, 2018
- 11:00 Support #8262 (Work Completed-End life cycle): SCP ID :##4432##] : URGENT: DESKMATE - Directory
- 10:55 Support #8296 (Work Completed-End life cycle): SCP ID :##4455##] : WEBSITE: KFH Online Winners' N...
March 15, 2018
- 11:40 Bug #6717 (Closed - End of life cycle): [Internal Testing] CIB BAU for issue [SCP ID :##3149##]
March 14, 2018
- 15:42 Support #8292 (Work Completed-End life cycle): SCP ID :##4451##] : New IBG Member Bank - China Co...
- Lizahwati, Mar 7, 2018 03:32 PM:-...
- 15:40 Support #8267 (Closed - End of life cycle): SCP ID :##4436##] : Epay Txn Unsuccesful
- Jeng Wei, Feb 22, 2018 04:33 PM:-...
- 15:37 Support #8221 (Closed - End of life cycle): SCP ID :##4402##] : TRANSACTION HISTORY - No records
- Chee Ping, Mar 12, 2018 04:17 PM:-...
- 15:34 Support #8302 (Work Completed-End life cycle): SCP ID :##4461##] : WEBSITE -
- Done by Athira.
Issue closed in SCP. - 15:33 Support #8301 (Work Completed-End life cycle): SCP ID :##4460##] : DESKMATE
- Done by Athira.
Issue closed in SCP. - 15:32 Support #8300 (Work Completed-End life cycle): SCP ID :##4459 ##] : DESKMATE: New Sub Tab for Ann...
- Done by Athira.
Issue closed in SCP. - 15:31 Support #8295 (Work Completed-End life cycle): SCP ID :##4454##] : WEBSITE UPDATE - SURE SME RATE
- Done by Athira.
Issue closed in SCP. - 15:31 Support #8294 (Work Completed-End life cycle): SCP ID :##4453##] : WEBSITE - News
- Done by Athira.
Issue closed in SCP. - 15:30 Support #8291 (Work Completed-End life cycle): SCP ID :##4450 ##] : URGENT: WEBSITE - Rates, Fees...
- Done by Athira.
Issue closed in SCP. - 15:29 Support #8283 (Work Completed-End life cycle): SCP ID :##4448##] : DESKMATE: Internal News - Kuwa...
- Done by Athira.
Issue closed in SCP. - 15:28 Support #8280 (Work Completed-End life cycle): SCP ID :##4447##] : URGENT: WEBSITE: CNY FLYERS (I...
- Done by Athira.
Issue closed in SCP. - 15:27 Support #8278 (Work Completed-End life cycle): SCP ID :##4446##] : WEBSITE - T&C CNY ICM DEPOSIT
- Done by Athira.
Issue closed in SCP. - 15:27 Support #8276 (Work Completed-End life cycle): SCP ID :##4445##] : WEBSITE UPDATE: LIBSHARA WEEK ...
- Done by Athira.
Issue closed in SCP. - 15:26 Support #8272 (Work Completed-End life cycle): SCP ID :##4441##] : WEBSITE UPLOAD_REVISION OF T&C...
- Done by Athira.
Issue closed in SCP. - 12:11 Support #8302 (Work Completed-End life cycle): SCP ID :##4461##] : WEBSITE -
- Hi,
Kindly attend below request:
Requesting for the implementation of website tag:
1. Facebook Pixel
- Past... - 09:58 Support #8301 (Work Completed-End life cycle): SCP ID :##4460##] : DESKMATE
- Hi,
Kindly attend below request:
Great! anyway, few things for Deskmate - Annual Innovation Awards:
1- Under t...
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