Activity

From December 04, 2018 to January 02, 2019

December 28, 2018

08:45 Support #9135 (Development / Work In Progress): SCP ID :##4830##] : Unable to access IB Instance ...
Pending bank to provide log files Yap Kah Yan

December 26, 2018

15:30 Support #9139 (Closed - End of life cycle): SCP ID :##4832##] : DESKMATE: 2019 Payroll Calendar
Hi,
Kindly attend below request:
Kindly update the Payroll Calendar for 2019 in the deskmate as follows: Zahir Abd Latif
15:26 Support #9138 (Closed - End of life cycle): SCP ID :##4831##] : Deskmate Update : Branches directory
Hi,
Kindly attend below request:
Need your assistant to update the following:
Kuching branch.
Below are t... Zahir Abd Latif
12:52 Support #9135 (Closed - End of life cycle): SCP ID :##4830##] : Unable to access IB Instance 7310...
Hi,
Kindly attend below request:
This is to formalize the issue reported around 10 am this morning where all inst... Zahir Abd Latif

December 24, 2018

15:49 Support #9127 (Closed - End of life cycle): SCP ID :##4829##] : KFH Online : Security Questions D...
Hi,
Kindly attend below request:
There is a complaint from customer claimed that security question appeared not t... Zahir Abd Latif
15:32 Support #9125 (Closed - End of life cycle): SCP ID :##4828##] : Insufficient Permision to Login K...
Hi,
Kindly attend below request:
We received one complaint on our new registered customer where she encountered e... Zahir Abd Latif
13:59 Support #9115 (Pending Customer Feedback): SCP ID :##4826##] : Deskmate Update : End of Employment
Done by Akma on 21/12/2018 Lizahwati Basirun
12:03 Change #8784 (Closed - End of life cycle): SCP ID :##4717##] : IB - EPF Maximum and Minimum Cappi...
Deployed to production on Sept 27th 2018. Lizahwati Basirun

December 21, 2018

10:21 Support #9115 (Closed - End of life cycle): SCP ID :##4826##] : Deskmate Update : End of Employment
Hi,
Kindly attend below request:
Kindly update the deskmate by removing the staff details from the directory as ... Zahir Abd Latif

December 20, 2018

11:28 Change #8887 (Pending Customer Feedback): SCP ID :##4798##] : CR: KFHOnline Transaction History f...
Provided quotation to KFH on 19/12/2018. Pending feedback from them. Lizahwati Basirun
09:43 Support #9065 (Closed - End of life cycle): SCP ID :##4822##] : 2018 DOA
Done by Hafiz.
Issue closed in SCP. Zahir Abd Latif
09:42 Support #9060 (Closed - End of life cycle): SCP ID :##4821##] : Deskmate Update : New Hire Update
Done by Lizahwati.
Issue closed in SCP. Zahir Abd Latif

December 18, 2018

10:08 Support #9065 (Closed - End of life cycle): SCP ID :##4822##] : 2018 DOA
Hi,
Kindly attend below request:
Kindly replace all the existing DOAs in the deskmate with the new ones as follow... Zahir Abd Latif

December 17, 2018

17:55 Support #9060 (Closed - End of life cycle): SCP ID :##4821##] : Deskmate Update : New Hire Update
Hi,
Kindly attend below request:
Kindly update the deskmate with the new hire details as follows:
Refer email ... Zahir Abd Latif
12:39 Support #9050 (Closed - End of life cycle): SCP ID :##4820##] : VAPT Findings - Security Enhancement
Hi,
Kindly attend below request:
Please find the attached findings and recommendation by auditor on our UAT secur... Zahir Abd Latif
12:04 Support #8943 (Closed - End of life cycle): SCP ID :##4810##] : Deskmate Update : Contact Centre ...
Done by Lizahwati.
Issue closed in SCP. Zahir Abd Latif
12:02 Support #8890 (Closed - End of life cycle): SCP ID :##4802##] : Invalid Swift Code for SME Bank -...
Hafiz,Nov 29, 2018 07:12 PM:-... Zahir Abd Latif
11:57 Support #8889 (Closed - End of life cycle): SCP ID :##4800##] : IBFT Issue
Kah Yan, Nov 30, 2018 01:16 PM:-... Zahir Abd Latif
11:53 Change #8882 (Closed - End of life cycle): SCP ID :##4797##] : CR: DuitNow Link from KFHOnline an...
Lizahwati, Nov 27, 2018 07:24 PM:-... Zahir Abd Latif
11:49 Support #8868 (Closed - End of life cycle): SCP ID :##4787##] : Staff Fee Waiver for KFH Online S...
Lizahwati,Nov 27, 2018 06:38 PM:-... Zahir Abd Latif
11:45 Support #8841 (Closed - End of life cycle): SCP ID :##4776##] : SMS Notification / TAC to run on ...
Hafiz, Nov 16, 2018 11:05 AM:-... Zahir Abd Latif
10:29 Support #8806 (Closed - End of life cycle): SCP ID :##4737##] : [BVMC Access privilege isssue] - ...
Issue closed in SCP. Zahir Abd Latif
10:27 Support #8879 (Closed - End of life cycle): SCP ID :##4794##] : WIP KFH ONLINE
Norashikin, Dec 14, 2018 06:18 PM:-... Zahir Abd Latif
10:20 Support #8876 (Closed - End of life cycle): SCP ID :##4791##] : regenerate EPF REPORT thru unix
Issue closed in SCP. Zahir Abd Latif
10:06 Support #8867 (Closed - End of life cycle): SCP ID :##4786##] : [KFH Online - Registeration failu...
Issue closed in SCP. Zahir Abd Latif

December 11, 2018

16:09 Support #9010 (Closed - End of life cycle): SCP ID :##4816##] : Deskmate Update : Branch & BDC Di...
Done by Hafiz.
Issue closed in SCP. Zahir Abd Latif
10:13 Support #9010 (Closed - End of life cycle): SCP ID :##4816##] : Deskmate Update : Branch & BDC Di...
Hi,
Kindly attend below request:
Kindly update the Deskmate directory as follows:
1) Branch Directory : To rem... Zahir Abd Latif

December 10, 2018

10:46 Support #8879 (Pending Customer Feedback): SCP ID :##4794##] : WIP KFH ONLINE
Hafiz, Dec 4, 2018 11:59 AM:-
Hi Alen,
From our investigation, We found patches is already deploy to ESBWebServ... Zahir Abd Latif

December 07, 2018

19:59 Support #8876 (Pending Customer Feedback): SCP ID :##4791##] : regenerate EPF REPORT thru unix
user to confirm if patch is deployed to production Yap Kah Yan

December 05, 2018

10:41 Support #8943 (Closed - End of life cycle): SCP ID :##4810##] : Deskmate Update : Contact Centre ...
Hi,
Kindly attend below request:
We would like to seek your assistance on the following:

Ø To remove Kal... Zahir Abd Latif

December 04, 2018

14:44 Support #8935 (Closed - End of life cycle): SCP ID :##4809##] : [KFH-CMS] Transaction Status
Hi,
Kindly attend below request:
Please help to check and clarify why transaction status is ‘Successful’ instead ... Zahir Abd Latif
 

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