Activity - KFH Support - Penril Support System

Activity

From January 09, 2019 to February 07, 2019

February 04, 2019

09:21 Support #9419 (Closed - End of life cycle): ##[Request ID :##4862##] : Deskmate Update: KFH & Ban...: Issue closed in SCP. Zahir Abd Latif
09:20 Support #9417 (Closed - End of life cycle): ##[Request ID :##4860##] : Deskmate update: Mr Ho Sin...: Issue closed in SCP. Zahir Abd Latif
09:19 Support #9404 (Closed - End of life cycle): SCP ID :##4856##] : Deskmate update: Issue closed in SCP. Zahir Abd Latif
09:17 Support #9431 (Closed - End of life cycle): SCP ID :##4865##] : Deskmate Update: Staff Directory: Issue closed in SCP. Zahir Abd Latif

February 03, 2019

07:29 Support #9431 (Pending Customer Feedback): SCP ID :##4865##] : Deskmate Update: Staff Directory: updated as per request Yap Kah Yan

January 30, 2019

14:43 Support #9431 (Closed - End of life cycle): SCP ID :##4865##] : Deskmate Update: Staff Directory: Hi,
Kindly attend below request:
Kindly update the Staff list in Deskmate as follows:

CEO... Zahir Abd Latif
10:44 Support #9418 (Pending Customer Feedback): ##[Request ID :##4861##] : KFH Info Site Redirect Link: Change url point to https://www.kfh.com.my/ in index.html Yap Kah Yan

January 29, 2019

12:48 Support #9419 (Pending Customer Feedback): ##[Request ID :##4862##] : Deskmate Update: KFH & Bank...: Yap Kah Yan
12:47 Support #9417 (Pending Customer Feedback): ##[Request ID :##4860##] : Deskmate update: Mr Ho Sin ...: updated Yap Kah Yan
11:46 Support #9419 (Closed - End of life cycle): ##[Request ID :##4862##] : Deskmate Update: KFH & Ban...: Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/index.php?option=com_docman&Itemid=891
Salam all,
... Zahir Abd Latif
11:35 Support #9418 (Closed - End of life cycle): ##[Request ID :##4861##] : KFH Info Site Redirect Link: Hi,
Kindly attend below request:
Kindly assist to redirect the link from www.kfhonline.com.my to https://www.kfh.... Zahir Abd Latif
11:30 Support #9417 (Closed - End of life cycle): ##[Request ID :##4860##] : Deskmate update: Mr Ho Sin...: Hi,
Kindly attend below request:
Please be advised that Mr. Ho Sin Kheong, EVP IT extension number has been chang... Zahir Abd Latif

January 28, 2019

08:50 Support #9404 (Pending Customer Feedback): SCP ID :##4856##] : Deskmate update: Changed done by Akmal. Yap Kah Yan

January 25, 2019

12:25 Support #9404 (Closed - End of life cycle): SCP ID :##4856##] : Deskmate update: Hi,
Kindly attend below request:
1) Kindly add the new IT Head details in the deskmate as follows:
19-1763
... Zahir Abd Latif
10:22 Support #8902 (Pending Customer Feedback): SCP ID :##4806##] : HD00020295 - IBG via KFH Online - ...: Hafiz, Jan 24, 2019 03:09 PM:-... Zahir Abd Latif
09:09 Support #9335 (Pending Customer Feedback): [SCP ID :##4846##] : IBG:Unsuccessful transaction but...: This issue is same root cause as [Request ID :##4806##] : HD00020295 - IBG via KFH Online - Unable to reprint
as the... Yap Kah Yan

January 24, 2019

12:00 Support #9135 (Closed - End of life cycle): SCP ID :##4830##] : Unable to access IB Instance 7310...: Issue closed in SCP. Zahir Abd Latif
11:59 Support #8842 (Closed - End of life cycle): SCP ID :##4778##] : [KFH Online - SI] Unable to Cance...: Issue closed in SCP. Zahir Abd Latif
11:57 Support #9371 (Closed - End of life cycle): SCP ID :##4852##] : Staff referral: Issue closed in SCP. Zahir Abd Latif
09:55 Support #8842 (Pending Customer Feedback): SCP ID :##4778##] : [KFH Online - SI] Unable to Cancel...: Kah Yan,Jan 3, 2019 11:54 AM:-... Zahir Abd Latif

January 23, 2019

14:52 Support #9115 (Closed - End of life cycle): SCP ID :##4826##] : Deskmate Update : End of Employment: Issue closed in SCP. Zahir Abd Latif
14:28 Support #9342 (Closed - End of life cycle): [SCP ID :##4848##] : Deskmate Update : Compliance Dep...: Issue closed in SCP. Nurul Akmal
12:24 Support #9365: SCP ID :##4850##] : VAPT - FPX MBO: Provided patch for #14 Clickjacking
Path: \\10.20.8.35\Internet Banking\20190123_VAPT2019
Item 8 and 15 need co... Yap Kah Yan
12:18 Support #9335 (Development / Work In Progress): [SCP ID :##4846##] : IBG:Unsuccessful transactio...: Pending from data from database to check.
Findings:
Trnx date found in ALSB logs and IBG is 8:44PM and 8:48PM Yap Kah Yan
09:02 Support #9378 (Closed - End of life cycle): SCP ID :##4854##] : JomPAY Pending Verify Status Unch...: Hi,
Kindly attend below request:
Please help to check on the JomPAY transactions as the status not change to Pend... Zahir Abd Latif

January 22, 2019

18:00 Support #9371 (Pending Customer Feedback): SCP ID :##4852##] : Staff referral: updated for all product type Yap Kah Yan
17:57 Support #9365 (Development / Work In Progress): SCP ID :##4850##] : VAPT - FPX MBO: Password for file: Kfh2018 Yap Kah Yan
11:50 Support #9371 (Closed - End of life cycle): SCP ID :##4852##] : Staff referral: Hi,
Kindly attend below request:
Kindly update Mohd Johari Yousop name with Mohd Khairolnazmi Ab Aziz for Batu Pa... Zahir Abd Latif
10:27 Support #9365 (Closed - End of life cycle): SCP ID :##4850##] : VAPT - FPX MBO: Hi,
Kindly attend below request:
Kindly find the attached VAPT findings on FPX MBO. Refer item 1,8,9,10,14 and 15... Zahir Abd Latif

January 18, 2019

16:13 Support #9291 (Closed - End of life cycle): [SCP ID :##4842##] : Unable to sell gold | HD00020466: Nurul Akmal
16:13 Support #9291: [SCP ID :##4842##] : Unable to sell gold | HD00020466: Issue close in SCP. Nurul Akmal
15:15 Support #9342 (Pending Customer Feedback): [SCP ID :##4848##] : Deskmate Update : Compliance Depa...: Yap Kah Yan
12:02 Support #9342 (Closed - End of life cycle): [SCP ID :##4848##] : Deskmate Update : Compliance Dep...: Hi Kah Yan,
Kindly attend below request.... Nurul Akmal
10:32 Support #9335 (Closed - End of life cycle): [SCP ID :##4846##] : IBG:Unsuccessful transaction bu...: Hi Kah Yan,
Kindly attend below request.... Nurul Akmal
09:55 Support #9291 (Pending Customer Feedback): [SCP ID :##4842##] : Unable to sell gold | HD00020466: Yap Kah Yan

January 17, 2019

17:31 Support #9207 (Closed - End of life cycle): [SCP ID :##4837##] : Deskmate Update: Bandar Saujana ...: Issue closed in SCP. Nurul Akmal

January 16, 2019

12:43 Support #9291: [SCP ID :##4842##] : Unable to sell gold | HD00020466: Root Cause: IB was not able to get gold price from database
Pending Gold Cron logs to check
019/01/15 10:43:33:40... Yap Kah Yan

January 15, 2019

15:59 Support #9291 (Closed - End of life cycle): [SCP ID :##4842##] : Unable to sell gold | HD00020466: Hi Kahyan,
Kindly attend below request.... Nurul Akmal

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