Activity
From January 23, 2019 to February 21, 2019
February 21, 2019
- 16:02 Support #9591 (Closed - End of life cycle): SCP ID :##4880##] : Deskmate Update : Technology & In...
- Hi,
Kindly attend below request:
Technology and Innovation DIvision has been split into two Separate Divisions as...
February 20, 2019
- 10:41 Support #9566 (Closed - End of life cycle): SCP ID :##4879##] : Two Instruction From Internet Ban...
- Hi,
Kindly attend below request:
RnC Department has been highlight to us regarding if customer performed FTT tran... - 09:50 Support #9564 (Closed - End of life cycle): SCP ID :##4878##] : VAPT Findings - Credit Card
- Hi,
Kindly attend below request:
Please find the findings on Credit Card Pentest. Some findings might be due to e...
February 19, 2019
- 17:17 Support #8902 (Closed - End of life cycle): SCP ID :##4806##] : HD00020295 - IBG via KFH Online -...
- Issue closed in SCP.
- 14:38 Support #9418 (Closed - End of life cycle): ##[Request ID :##4861##] : KFH Info Site Redirect Link
- Lizahwati, Feb 19, 2019 11:33 AM:-...
- 14:36 Support #9335 (Closed - End of life cycle): [SCP ID :##4846##] : IBG:Unsuccessful transaction bu...
- Issue closed in SCP.
- 14:35 Support #9543 (Closed - End of life cycle): SCP ID :##4876##] : Deskmate Update : Staff Directory
- Issue closed in SCP.
- 14:32 Support #9529 (Closed - End of life cycle): SCP ID :##4871##] : Deskmate Update : Retail Collection
- Issue closed in SCP.
- 14:32 Support #9509 (Closed - End of life cycle): SCP ID :##4870##] : Deskmate : Staff Directory
- Issue closed in SCP.
- 14:31 Support #9139 (Closed - End of life cycle): SCP ID :##4832##] : DESKMATE: 2019 Payroll Calendar
- Issue closed in SCP.
- 14:31 Support #9138 (Closed - End of life cycle): SCP ID :##4831##] : Deskmate Update : Branches directory
- Issue closed in SCP.
- 11:56 Change #8843 (Pending Customer Feedback): SCP ID :##4779##] : Transaction Limit for Non Resident ...
- Provided KFH the quotation on 03/01/2019. Pending feedback from them.
- 11:54 Change #8887 (Closed - End of life cycle): SCP ID :##4798##] : CR: KFHOnline Transaction History ...
- Migrated to production on 31/01/2019 (IBSCR119 Transaction History Details FPX for KFHOnline)
- 11:43 Support #9138 (Pending Customer Feedback): SCP ID :##4831##] : Deskmate Update : Branches directory
- Done.Pending verify.
- 11:42 Support #9139 (Pending Customer Feedback): SCP ID :##4832##] : DESKMATE: 2019 Payroll Calendar
- Done.Pending verify.
- 11:41 Support #9509 (Pending Customer Feedback): SCP ID :##4870##] : Deskmate : Staff Directory
- Done.Pending verify.
- 11:39 Support #9529 (Pending Customer Feedback): SCP ID :##4871##] : Deskmate Update : Retail Collection
- Done.
- 11:36 Support #9543 (Pending Customer Feedback): SCP ID :##4876##] : Deskmate Update : Staff Directory
- Done.
February 18, 2019
- 16:51 Support #9543 (Closed - End of life cycle): SCP ID :##4876##] : Deskmate Update : Staff Directory
- Hi,
Kindly attend below request:
Kindly update Staff Directory in the deskmate as follows:
Corporate Banking... - 11:00 Support #8842: SCP ID :##4778##] : [KFH Online - SI] Unable to Cancel E-Standing Instruction thro...
- Lizahwati, Feb 13, 2019 05:49 PM:-
The issue has been resolved. Details as below:
Issue:
Unable to cancel or... - 09:53 Support #9536 (Closed - End of life cycle): SCP ID :##4873##] : Findings : PCI DSS not comply - C...
- Hi,
Kindly attend below request:
Please find the findings for item F (20) in which our credit card engine log doe... - 09:14 Support #9535 (Closed - End of life cycle): SCP ID :##4872##] : E-banking vapt finding
- Hi,
Kindly attend below request:
Please find the attached VAPT findings on e-banking assesment, kindly refer to h...
February 15, 2019
- 11:02 Support #9529 (Closed - End of life cycle): SCP ID :##4871##] : Deskmate Update : Retail Collection
- Hi,
Kindly attend below request:
Retail Collection
http://deskmate.kfh.com.my/index.php?option=com_contact&vie...
February 13, 2019
- 12:29 Support #9509 (Closed - End of life cycle): SCP ID :##4870##] : Deskmate : Staff Directory
- Hi,
Kindly attend below request:
Details as per email support portal :- Re: [Request ID :##4870##] : Deskmate : S...
February 12, 2019
- 12:51 Support #9496 (Closed - End of life cycle): SCP ID :##4869##] : CMS FPX : Unsuccesful Approved Tr...
- Hi Hafiz,
Kindly attend below request....
February 04, 2019
- 09:21 Support #9419 (Closed - End of life cycle): ##[Request ID :##4862##] : Deskmate Update: KFH & Ban...
- Issue closed in SCP.
- 09:20 Support #9417 (Closed - End of life cycle): ##[Request ID :##4860##] : Deskmate update: Mr Ho Sin...
- Issue closed in SCP.
- 09:19 Support #9404 (Closed - End of life cycle): SCP ID :##4856##] : Deskmate update
- Issue closed in SCP.
- 09:17 Support #9431 (Closed - End of life cycle): SCP ID :##4865##] : Deskmate Update: Staff Directory
- Issue closed in SCP.
February 03, 2019
- 07:29 Support #9431 (Pending Customer Feedback): SCP ID :##4865##] : Deskmate Update: Staff Directory
- updated as per request
January 30, 2019
- 14:43 Support #9431 (Closed - End of life cycle): SCP ID :##4865##] : Deskmate Update: Staff Directory
- Hi,
Kindly attend below request:
Kindly update the Staff list in Deskmate as follows:
CEO... - 10:44 Support #9418 (Pending Customer Feedback): ##[Request ID :##4861##] : KFH Info Site Redirect Link
- Change url point to https://www.kfh.com.my/ in index.html
January 29, 2019
- 12:48 Support #9419 (Pending Customer Feedback): ##[Request ID :##4862##] : Deskmate Update: KFH & Bank...
- 12:47 Support #9417 (Pending Customer Feedback): ##[Request ID :##4860##] : Deskmate update: Mr Ho Sin ...
- updated
- 11:46 Support #9419 (Closed - End of life cycle): ##[Request ID :##4862##] : Deskmate Update: KFH & Ban...
- Hi,
Kindly attend below request:
http://deskmate.kfh.com.my/index.php?option=com_docman&Itemid=891
Salam all,
... - 11:35 Support #9418 (Closed - End of life cycle): ##[Request ID :##4861##] : KFH Info Site Redirect Link
- Hi,
Kindly attend below request:
Kindly assist to redirect the link from www.kfhonline.com.my to https://www.kfh.... - 11:30 Support #9417 (Closed - End of life cycle): ##[Request ID :##4860##] : Deskmate update: Mr Ho Sin...
- Hi,
Kindly attend below request:
Please be advised that Mr. Ho Sin Kheong, EVP IT extension number has been chang...
January 28, 2019
- 08:50 Support #9404 (Pending Customer Feedback): SCP ID :##4856##] : Deskmate update
- Changed done by Akmal.
January 25, 2019
- 12:25 Support #9404 (Closed - End of life cycle): SCP ID :##4856##] : Deskmate update
- Hi,
Kindly attend below request:
1) Kindly add the new IT Head details in the deskmate as follows:
19-1763
... - 10:22 Support #8902 (Pending Customer Feedback): SCP ID :##4806##] : HD00020295 - IBG via KFH Online - ...
- Hafiz, Jan 24, 2019 03:09 PM:-...
- 09:09 Support #9335 (Pending Customer Feedback): [SCP ID :##4846##] : IBG:Unsuccessful transaction but...
- This issue is same root cause as [Request ID :##4806##] : HD00020295 - IBG via KFH Online - Unable to reprint
as the...
January 24, 2019
- 12:00 Support #9135 (Closed - End of life cycle): SCP ID :##4830##] : Unable to access IB Instance 7310...
- Issue closed in SCP.
- 11:59 Support #8842 (Closed - End of life cycle): SCP ID :##4778##] : [KFH Online - SI] Unable to Cance...
- Issue closed in SCP.
- 11:57 Support #9371 (Closed - End of life cycle): SCP ID :##4852##] : Staff referral
- Issue closed in SCP.
- 09:55 Support #8842 (Pending Customer Feedback): SCP ID :##4778##] : [KFH Online - SI] Unable to Cancel...
- Kah Yan,Jan 3, 2019 11:54 AM:-...
January 23, 2019
- 14:52 Support #9115 (Closed - End of life cycle): SCP ID :##4826##] : Deskmate Update : End of Employment
- Issue closed in SCP.
- 14:28 Support #9342 (Closed - End of life cycle): [SCP ID :##4848##] : Deskmate Update : Compliance Dep...
- Issue closed in SCP.
- 12:24 Support #9365: SCP ID :##4850##] : VAPT - FPX MBO
- Provided patch for #14 Clickjacking
Path: \\10.20.8.35\Internet Banking\20190123_VAPT2019
Item 8 and 15 need co... - 12:18 Support #9335 (Development / Work In Progress): [SCP ID :##4846##] : IBG:Unsuccessful transactio...
- Pending from data from database to check.
Findings:
Trnx date found in ALSB logs and IBG is 8:44PM and 8:48PM - 09:02 Support #9378 (Closed - End of life cycle): SCP ID :##4854##] : JomPAY Pending Verify Status Unch...
- Hi,
Kindly attend below request:
Please help to check on the JomPAY transactions as the status not change to Pend...
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