Activity
From March 30, 2019 to April 28, 2019
April 27, 2019
- 00:21 Support #9925 (Closed - End of life cycle): SCP ID :##4954##] : TAC not receipt
- Hi,
Kindly attend below request:
Please help to investigate on one of the customer complaint of not receiving his...
April 22, 2019
- 15:06 Support #9916 (Closed - End of life cycle): SCP ID :##4949##] : Deskmate Update : End of employme...
- Hi,
Kindly attend below request:
Kindly update the staff directory in the deskmate as follows:
To remove from ...
April 19, 2019
- 18:00 Support #9911 (Pending Customer Feedback): SCP ID :##4944##] : DESKMATE: Annual Innovation Award
- Done.
- 17:33 Support #9915 (Closed - End of life cycle): SCP ID :##4948##] : Unable to Add any Bank Account as...
- Hi,
Kindly attend below request:
We received complaint from customer he unable to add any Bank Account as Favorit...
April 17, 2019
- 17:15 Support #9911 (Closed - End of life cycle): SCP ID :##4944##] : DESKMATE: Annual Innovation Award
- Hi,
Kindly attend below request:
1. to create new folder and name it 2019, sample below
2. to create new sub fol...
April 16, 2019
- 09:39 Support #9887 (Pending Customer Feedback): SCP ID :##4937##] : Labuan FTT Missing - 8/4/2019
- Suspect due to unstable server. Already advice to restart server.
*Log snippet from nohup*
18:53:18,462 ERROR [S... - 09:29 Support #9847 (Pending Customer Feedback): SCP ID :##4919##] : Labuan FTT transaction missing
- Suspect due to unstable server as the logs for BV is missing.
Still pending on nohup logs to investigate.
April 15, 2019
- 02:53 Change #9898 (Development / Work In Progress): SCP ID :##4941##] : Beneficiary Country field as m...
- Dear Kahyan,
Kindly assist to proceed on the request and provide the timeline for the deliverable. Please find the...
April 12, 2019
- 10:23 Change #9898 (Closed - End of life cycle): SCP ID :##4941##] : Beneficiary Country field as manda...
- Hi,
Kindly attend below request:
To set Beneficiary Country field as mandatory for CMS KFHM and KFHL.
April 09, 2019
- 11:22 Support #9887 (Closed - End of life cycle): SCP ID :##4937##] : Labuan FTT Missing - 8/4/2019
- Hi,
Kindly attend below request:
We have another reported FTT missing from Corus and BVMC. The latest incident de...
April 08, 2019
- 10:35 Support #9865 (Closed - End of life cycle): SCP ID :##4926##] : Deskmate Update : End of employme...
- 10:32 Support #9865 (Pending Review): SCP ID :##4926##] : Deskmate Update : End of employment and staff...
- 09:29 Support #9855 (Closed - End of life cycle): SCP ID :##4922##] : Deskmate Update : Staff movement ...
- Issue closed in SCP.
- 09:29 Support #9846 (Closed - End of life cycle): SCP ID :##4918##] : Deskmate Update:Retail Banking Di...
- Issue closed in SCP.
- 09:28 Support #9866 (Closed - End of life cycle): SCP ID :##4927##] : Deskmate Update : End of employme...
- Issue closed in SCP.
- 09:28 Support #9865 (Closed - End of life cycle): SCP ID :##4926##] : Deskmate Update : End of employme...
- Issue closed in SCP.
- 09:27 Support #9864 (Closed - End of life cycle): SCP ID :##4925##] : Deskmate Update : Deskmate Libsha...
- Issue closed in SCP.
- 09:27 Support #9871 (Closed - End of life cycle): SCP ID :##4929##] : Deskmate Update : Corporate Banki...
- Issue closed in SCP.
- 09:22 Support #9877 (Pending Customer Feedback): SCP ID :##4933##] : VAPT Finding - Clickjacking
- Kah Yan, Apr 8, 2019 08:52 AM:-
As per discussed last Friday (5/4/2019), kindly test without port number.
The fix... - 09:21 Support #9877 (Closed - End of life cycle): SCP ID :##4933##] : VAPT Finding - Clickjacking
- Hi,
Kindly attend below request:
Please help to check on the clickjacking that has been highlighted before in VAP...
April 04, 2019
- 17:06 Support #9874 (Closed - End of life cycle): SCP ID :##4932##] : Rentas Pending Transaction
- Hi,
Kindly attend below request:
Please help to check on 1 Rentas transaction still in Pending status even Approv... - 14:55 Change #9873 (Closed - End of life cycle): SCP ID :##4931##] : CR to display sender full address ...
- Hi,
Kindly attend below request:
Request to CMS Labuan automatically capture address data and set it as mandotory... - 12:27 Support #9871 (Pending Customer Feedback): SCP ID :##4929##] : Deskmate Update : Corporate Bankin...
- Done. Pending customer feedback.
- 10:15 Support #9871 (Closed - End of life cycle): SCP ID :##4929##] : Deskmate Update : Corporate Banki...
- Hi,
Kindly attend below request:
Kindly update Corporate Banking staff directory as follows:
(refer atttachmen...
April 03, 2019
- 11:55 Support #9864 (Pending Customer Feedback): SCP ID :##4925##] : Deskmate Update : Deskmate Libshar...
- Done. Pending customer feedback.
- 11:55 Support #9865 (Pending Customer Feedback): SCP ID :##4926##] : Deskmate Update : End of employmen...
- Done. Pending customer feedback.
- 11:54 Support #9866 (Pending Customer Feedback): SCP ID :##4927##] : Deskmate Update : End of employmen...
- Done. Pending customer feedback.
- 09:25 Support #9867 (Closed - End of life cycle): SCP ID :##4928##] : Unsucceful TAC request 04/02/2019
- Hi,
Kindly attend below request:
Please help to check on the error when customer requesting TAC for FPX transacti...
April 02, 2019
- 16:43 Support #9866 (Closed - End of life cycle): SCP ID :##4927##] : Deskmate Update : End of employme...
- Hi,
Kindly attend below request:
Kindly remove these staff from the deskmate staff directory,
No.
Staff No.... - 16:06 Support #9865 (Closed - End of life cycle): SCP ID :##4926##] : Deskmate Update : End of employme...
- Hi,
Kindly attend below request:
Kindly update the deskmate staff directory as follows:
1) To remove from staf... - 13:40 Support #9864 (Closed - End of life cycle): SCP ID :##4925##] : Deskmate Update : Deskmate Libsha...
- Hi,
Kindly attend below request:
Kindly replace the current Libshara banner in the deskmate with the latest one a... - 13:38 Support #9863 (Closed - End of life cycle): SCP ID :##4924##] : ACCOUNT DEBITED AND FUND NOT CRED...
- Hi,
Kindly attend below request:
CUSTOMER USING IBFT TO RHB BANK TODAY (01/04/2019) BUT ACCOUNT DEBITED AND FUND ...
April 01, 2019
- 11:11 Support #9846 (Pending Review): SCP ID :##4918##] : Deskmate Update:Retail Banking Directory
- Done. Pending customer feedback.
- 11:09 Support #9855 (Pending Review): SCP ID :##4922##] : Deskmate Update : Staff movement and end of e...
- Done.Pending customer feedback.
Also available in: Atom