Activity

From February 28, 2019 to March 29, 2019

15:47 Support #9855 (Closed - End of life cycle): SCP ID :##4922##] : Deskmate Update : Staff movement ...: Hi,
Kindly attend below request:
Kindly update the deskmate staff directory as follows:
1) To ammend
Staff ... Zahir Abd Latif

10:37 Support #9847 (Closed - End of life cycle): SCP ID :##4919##] : Labuan FTT transaction missing: Hi,
Kindly attend below request:
We received complaint from user there are FTT transactions which unable to locat... Zahir Abd Latif
10:10 Support #9846 (Closed - End of life cycle): SCP ID :##4918##] : Deskmate Update:Retail Banking Di...: Hi,
Kindly attend below request:
Retail banking has updated their organisation chart,
Kindly update Retail Ban... Zahir Abd Latif

10:31 Support #9842 (Closed - End of life cycle): SCP ID :##4915##] : IBFT Failed Transfer (RM10K): Norashikin, Mar 26, 2019 10:28 AM:-
Kindly close this ticket as we found the limit set at Powercard is 5K for that... Zahir Abd Latif
10:04 Support #9842 (Closed - End of life cycle): SCP ID :##4915##] : IBFT Failed Transfer (RM10K): Hi,
Kindly attend below request:
Please help to check why one of our customers unable to transfer 10K IBFT to Hon... Zahir Abd Latif
09:30 Support #9840 (Closed - End of life cycle): SCP ID :##4913##] : status at CMS shows unsuccessful,...: Hi,
Kindly attend below request:
Customer made IBG transaction via CMS, status at CMS shows unsuccessful, however... Zahir Abd Latif
09:16 Support #9839 (Closed - End of life cycle): SCP ID :##4912##] : Instant Transfer : To Change Erro...: Hi,
Kindly attend below request:
We would like to understand how IB capture Powercard error (for instant transfer... Zahir Abd Latif

10:52 Support #9774 (Closed - End of life cycle): SCP ID :##4900##] : Error to make transaction to own ...: Issue closed in SCP. Zahir Abd Latif
10:50 Support #9835 (Closed - End of life cycle): SCP ID :##4909##] : Deskmate Update: Messages from David: Issue closed in SCP. Zahir Abd Latif
10:50 Support #9829 (Closed - End of life cycle): SCP ID :##4908##] : Deskmate Update : KFH & Banking S...: Issue closed in SCP. Zahir Abd Latif

18:04 Support #9829 (Pending Customer Feedback): SCP ID :##4908##] : Deskmate Update : KFH & Banking Su...: Done. Lizahwati Basirun
18:04 Support #9835 (Pending Customer Feedback): SCP ID :##4909##] : Deskmate Update: Messages from David: Done. Lizahwati Basirun
15:46 Support #9835 (Closed - End of life cycle): SCP ID :##4909##] : Deskmate Update: Messages from David: Hi,
Kindly attend below request:
Kindly change the page name of "Messages from David" page into "Messages from Th... Zahir Abd Latif

17:06 Support #9829 (Closed - End of life cycle): SCP ID :##4908##] : Deskmate Update : KFH & Banking S...: Hi,
Kindly attend below request:
Kindly update KFH & Banking Subsidaries section in the Deskmate starting from No... Zahir Abd Latif

16:47 Support #9774 (Closed - End of life cycle): SCP ID :##4900##] : Error to make transaction to own ...: Hi,
Kindly attend below request:
Customer claimed that he unable to perform Own Account Transfer from his KFH Sur... Zahir Abd Latif

09:09 Support #9687 (Pending Customer Feedback): SCP ID :##4892##] : BIB Labuan did not send data addre...: Possible sender address 2 did not return from Core or customer remove the address since the field is optional.
Pendi... Yap Kah Yan

08:45 Support #9535 (Pending Customer Feedback): SCP ID :##4872##] : E-banking vapt finding: Pending to provide screenshot for the reported servers Yap Kah Yan
08:44 Support #9536 (Pending Customer Feedback): SCP ID :##4873##] : Findings : PCI DSS not comply - Cr...: Responded to customer enquiry through email. Pending for response on the requirements Yap Kah Yan

15:56 Support #9719 (Closed - End of life cycle): SCP ID :##4898##] : Deskmate Update: End Of Employeme...: Hi,
Kindly attend below request:
Kindly update the Deskmate staff directory as follow:
1) Kindly remove the st... Zahir Abd Latif

16:28 Support #9591 (Closed - End of life cycle): SCP ID :##4880##] : Deskmate Update : Technology & In...: Issue closed in SCP. Zahir Abd Latif
16:27 Task #9648 (Closed - End of life cycle): SCP ID :##4885##] : Deskmate Update : News and Staff Dir...: Issue closed in SCP. Zahir Abd Latif
16:27 Support #9686 (Closed - End of life cycle): SCP ID :##4891##] : Deskmate Update: Deskmate Running...: Issue closed in SCP. Zahir Abd Latif
16:26 Support #9688 (Closed - End of life cycle): SCP ID :##4893##] : Deskmate Update : EXCOM deskmate ...: Issue closed in SCP. Zahir Abd Latif

15:44 Support #9688 (Pending Customer Feedback): SCP ID :##4893##] : Deskmate Update : EXCOM deskmate p...: Done updating.Pending verify. Lizahwati Basirun
15:43 Support #9686 (Pending Customer Feedback): SCP ID :##4891##] : Deskmate Update: Deskmate Running ...: Done updating.Pending verify. Lizahwati Basirun
15:43 Task #9648 (Pending Customer Feedback): SCP ID :##4885##] : Deskmate Update : News and Staff Dire...: Done updating.Pending verify. Lizahwati Basirun
15:42 Support #9591 (Pending Customer Feedback): SCP ID :##4880##] : Deskmate Update : Technology & Inn...: Done updating.Pending verify. Lizahwati Basirun
11:13 Support #9688 (Closed - End of life cycle): SCP ID :##4893##] : Deskmate Update : EXCOM deskmate ...: Hi,
Kindly attend below request:
Kindly update the EXCOM deskmate photos as follows:
1) Aminuddin
File... Zahir Abd Latif
10:48 Support #9687 (Closed - End of life cycle): SCP ID :##4892##] : BIB Labuan did not send data addr...: Hi,
Kindly attend below request:
BIB Labuan did not send data address 2 into swift (more detail please refer att... Zahir Abd Latif
10:24 Support #9686 (Closed - End of life cycle): SCP ID :##4891##] : Deskmate Update: Deskmate Running...: Hi,
Kindly attend below request:
Kindly update the deskmate running banner as follows:

Please remove 2018... Zahir Abd Latif

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B - Production Support » KFH Support