Activity

From April 10, 2019 to May 09, 2019

13:39 Support #9938 (Pending Customer Feedback): SCP ID :##4968##] : Deskmate Update : Quicklink and Ov...: Done. Pending customer to verify. Lizahwati Basirun
13:36 Change #9898 (Pending UAT Deployment): SCP ID :##4941##] : Beneficiary Country field as mandatory: Delivered patch for UAT arrangement on 07052019 Lizahwati Basirun

15:14 Support #9938 (Closed - End of life cycle): SCP ID :##4968##] : Deskmate Update : Quicklink and O...: Hi,
Kindly attend below request:
Kindly update the deskmate as follows:
!https://support.penril.net/inlineimag... Zahir Abd Latif

16:01 Support #9927 (Closed - End of life cycle): SCP ID :##4957##] : Unable to pay bill payment and to...: Hi,
Kindly attend below request:
Please help to check on issue to perform bill payment and top up with error enco... Zahir Abd Latif
10:53 Support #9926 (Closed - End of life cycle): SCP ID :##4955##] : BVMC Report - Rentas Transaction: Hi,
Kindly attend below request:
Please help to check on missing items/value for the CMS consolidated report.
De... Zahir Abd Latif

00:21 Support #9925 (Closed - End of life cycle): SCP ID :##4954##] : TAC not receipt: Hi,
Kindly attend below request:
Please help to investigate on one of the customer complaint of not receiving his... Zahir Abd Latif

15:06 Support #9916 (Closed - End of life cycle): SCP ID :##4949##] : Deskmate Update : End of employme...: Hi,
Kindly attend below request:
Kindly update the staff directory in the deskmate as follows:
To remove from ... Zahir Abd Latif

18:00 Support #9911 (Pending Customer Feedback): SCP ID :##4944##] : DESKMATE: Annual Innovation Award: Done. Lizahwati Basirun
17:33 Support #9915 (Closed - End of life cycle): SCP ID :##4948##] : Unable to Add any Bank Account as...: Hi,
Kindly attend below request:
We received complaint from customer he unable to add any Bank Account as Favorit... Zahir Abd Latif

17:15 Support #9911 (Closed - End of life cycle): SCP ID :##4944##] : DESKMATE: Annual Innovation Award: Hi,
Kindly attend below request:
1. to create new folder and name it 2019, sample below
2. to create new sub fol... Zahir Abd Latif

09:39 Support #9887 (Pending Customer Feedback): SCP ID :##4937##] : Labuan FTT Missing - 8/4/2019: Suspect due to unstable server. Already advice to restart server.
*Log snippet from nohup*
18:53:18,462 ERROR [S... Yap Kah Yan
09:29 Support #9847 (Pending Customer Feedback): SCP ID :##4919##] : Labuan FTT transaction missing: Suspect due to unstable server as the logs for BV is missing.
Still pending on nohup logs to investigate. Yap Kah Yan

02:53 Change #9898 (Development / Work In Progress): SCP ID :##4941##] : Beneficiary Country field as m...: Dear Kahyan,
Kindly assist to proceed on the request and provide the timeline for the deliverable. Please find the... Lizahwati Basirun

10:23 Change #9898 (Closed - End of life cycle): SCP ID :##4941##] : Beneficiary Country field as manda...: Hi,
Kindly attend below request:
To set Beneficiary Country field as mandatory for CMS KFHM and KFHL. Zahir Abd Latif

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B - Production Support » KFH Support