B - Production Support » KFH Support

February 11, 2021

14:23 Support #11536 (Closed - End of life cycle): [SCP ID :##5752##] : KFHOnline & CMS Website Cookies

Hi,
Kindly attend below request:-
Please confirm on website cookies at our KFHOnline and CMS if any. Kindly refer... Zahir Abd Latif

February 10, 2021

12:17 Support #11532 (Closed - End of life cycle): [SCP ID :##5749##] : Main Page New Tab for BUZZ

Hi,
Kindly attend below request:-
Please help to add new tab (after Messages from The CEO) and name it BUZZ! Kind... Zahir Abd Latif

09:36 Support #11519 (Closed - End of life cycle): [SCP ID :##5740##] : End of Employment & Staff Movement

Done by Kah Yan as per request.
Issue closed in SCP. Zahir Abd Latif

09:35 Support #11514 (Closed - End of life cycle): [SCP ID :##5738##] : Revised DOA - Bankwide

Done by Kah Yan as per request.
Issue closed in SCP. Zahir Abd Latif

February 09, 2021

14:27 Change #11501 (Review BRS): [SCP ID :##5726##] : Collection Agent File - Tabung Haji

completed FSD Yap Kah Yan

February 08, 2021

14:36 Support #11530 (Closed - End of life cycle): [SCP ID :##5747##] : Wrong info in JomPAY Bill Enqui...

Hi,
Kindly attend below request:-
Please help to check on the issue reported by Business user where JomPAY Bill E... Zahir Abd Latif

February 05, 2021

12:23 Support #11467 (Closed - End of life cycle): [SCP ID :##5706##] : UNABLE TO RESET PASSWORD DUE TO...

Shahrulnizam, Feb 5, 2021 12:11 PM:-... Zahir Abd Latif

11:48 Support #11464 (Closed - End of life cycle): [SCP ID :##5703##] : Unable to login - CMS - 29/12/2020

Kah Yan, Dec 31, 2020 12:57 PM:-... Zahir Abd Latif

February 04, 2021

16:01 Support #11519 (Closed - End of life cycle): [SCP ID :##5740##] : End of Employment & Staff Movement

Hi,
Kindly attend below request:-
Please remove the following staff from directory and search button:
EID Empl... Zahir Abd Latif

10:42 Support #11514 (Closed - End of life cycle): [SCP ID :##5738##] : Revised DOA - Bankwide

Hi,
Kindly attend below request:-
Please replace the DOA - Bankwide (12/04/2020) with the one attached.
!https... Zahir Abd Latif

February 03, 2021

10:48 Support #11511 (Closed - End of life cycle): [SCP ID :##5735##] : Content Update: Unit BCP Team L...

Done by Hafiz as per request.
Issue closed in SCP.
Zahir Abd Latif

February 02, 2021

11:10 Support #11513 (Closed - End of life cycle): [SCP ID :##5737##] : OFI - Incorrect Name

Hi,
Kindly attend below request:-
Please assist to check why below transaction have same debtor & creditor name. ... Zahir Abd Latif

January 29, 2021

09:31 Support #11511 (Closed - End of life cycle): [SCP ID :##5735##] : Content Update: Unit BCP Team L...

Hi,
Kindly attend below request:-
Please help to update the following Unit BCP Team Leaders:
http://deskmate.kfh... Zahir Abd Latif

January 26, 2021

15:56 Support #11507 (Closed - End of life cycle): [SCP ID :##5731##] : Unable to Reset Secure Pass No

Hi,
Kindly attend below request:-
Customer unable to reset secure pass no. in CMS
Contact center tried to send ... Zahir Abd Latif

January 25, 2021

13:45 Support #11499 (Closed - End of life cycle): [SCP ID :##5724##] : Reset Secure Pass Error

Issue closed in SCP. Zahir Abd Latif

January 22, 2021

17:48 Support #11505 (Closed - End of life cycle): [SCP ID :##5729##] : Bulk Payment Failed

Hafiz, Jan 22, 2021 05:32 PM:-... Zahir Abd Latif

16:30 Support #11499 (Pending Customer Feedback): [SCP ID :##5724##] : Reset Secure Pass Error

Hafiz, Jan 20, 2021 09:14 AM:-... Zahir Abd Latif

10:40 Support #11505 (Closed - End of life cycle): [SCP ID :##5729##] : Bulk Payment Failed

Hi,
Kindly attend below request:-
Please help to check for issue user unable to perform bulk payment transactio... Zahir Abd Latif

10:02 Change #11501 (Prepare BRS): [SCP ID :##5726##] : Collection Agent File - Tabung Haji

Dear Kahyan,
Kindly assist to prepare the SOW. Please do compile questions that want to clarify from KFH. Lizahwati Basirun

January 20, 2021

17:05 Change #11501 (Closed - End of life cycle): [SCP ID :##5726##] : Collection Agent File - Tabung Haji

Hi,
Kindly attend below request:-
As per attached CR. Zahir Abd Latif

January 19, 2021

09:12 Support #11499 (Closed - End of life cycle): [SCP ID :##5724##] : Reset Secure Pass Error

Hi,
Kindly attend below request:-
Please confirm if below issue is the same as discovered by Penril team for one ... Zahir Abd Latif

January 18, 2021

09:32 Support #11495 (Closed - End of life cycle): [SCP ID :##5722##] : kfhib06 -two times server sudde...

Hi,
Kindly attend below request:-
We want to report that last night kfhib06 suddenly hanged. check physical all n... Zahir Abd Latif