Activity
From May 04, 2021 to June 02, 2021
June 02, 2021
- 15:10 Support #11854 (Closed - End of life cycle): [SCP ID :##5876##] : KFHOnline Cert & Keys
- Hi,
Kindly attend below request:-
Dear Penril Team;
Kindly furnish info on KFHOnline login and messages if we ha...
June 01, 2021
- 14:33 Support #11849 (Closed - End of life cycle): [SCP ID :##5872##] : Deskmate Update : Staff directo...
- Hi,
Kindly attend below request:-
Please update the staff directory as follows:
1) Azmi Rizal Zulkarnain
P...
May 31, 2021
- 15:23 Support #11842 (Closed - End of life cycle): [SCP ID :##5870##] : Deskmate Update : Staff Id Update
- Hi,
Kindly attend below request:-
Please update the staff photo for the following staff on the deskmate staff dir... - 12:49 Support #11830 (Closed - End of life cycle): [SCP ID :##5864##] : Directory Update - 11 Branches
- Issue closed in SCP.
- 12:47 Support #11803 (Closed - End of life cycle): [SCP ID :##5853##] : SI Deletion - Receive Wrong TAC...
- Issue closed in SCP.
- 12:44 Support #11838 (Closed - End of life cycle): [SCP ID :##5867##] : Deskmate Update : Staff Id Upload
- Done by Lizahwati.
Verified by Fadzman.
Issue closed in SCP.
- 12:41 Support #11813 (Closed - End of life cycle): [SCP ID :##5855##] : TAC not Receive - Klinik Cabang...
- Issue closed in SCP.
- 12:40 Support #11683 (Closed - End of life cycle): [SCP ID :##5832##] : DR Patch Versioning
- Issue closed in SCP.
- 12:39 Support #11631 (Closed - End of life cycle): [SCP ID :##5809##] : Blank EPF Report
- Issue closed in SCP.
- 12:38 Support #11620 (Closed - End of life cycle): [SCP ID :##5804##] : Account debited twice with same...
- Issue closed in SCP.
- 12:37 Support #11619 (Closed - End of life cycle): [SCP ID :##5803##] : IBG REV TRANSACTION BUT AVAILA...
- Issue closed in SCP.
- 12:34 Support #11823 (Closed - End of life cycle): [SCP ID :##5860##] : Directory Update - Resigned Sta...
- Issue closed in SCP.
- 12:33 Support #11795 (Closed - End of life cycle): [SCP ID :##5849##] : Directory Update - Retail Banking
- 12:33 Support #11761 (Closed - End of life cycle): [SCP ID :##5846##] : Directory Update - Operations
- Kah Yan, May 5, 2021 03:40 PM:-
Updated as per requested, however I was not able to find Zukafly to upload the ima... - 09:42 Support #11841 (Closed - End of life cycle): [SCP ID :##5869##] : Deskmate Update : New Hire Update
- Hi,
Kindly attend below request:-
Please be informed that there will be a new staff joing KFH Malaysia tomorrow ...
May 27, 2021
- 17:46 Support #11839 (Closed - End of life cycle): [SCP ID :##5868##] : Deskmate Update : Staff Id Uplo...
- Hi,
Kindly attend below request:-
Kindly update the following staff id on the deskmate staff directory:
1) Con... - 16:21 Support #11838 (Closed - End of life cycle): [SCP ID :##5867##] : Deskmate Update : Staff Id Upload
- Hi,
Kindly attend below request:-
Please upload the following staff id on the deskmate staff directory:
1)... - 10:54 Support #11824 (Pending Customer Feedback): [SCP ID :##5861##] : TAC verification during login fo...
- Kah Yan, May 21, 2021 03:08 PM:-
As per the provided result, the user has logged in with 4 different device finger... - 10:50 Support #11810 (Closed - End of life cycle): [SCP ID :##5854##] : Unable to Re-Print Receipt from...
- Kah Yan, May 19, 2021 04:21 PM:-
Our findings is that the print receipt function for SI Open JomPAY was not implem... - 10:48 Support #11768 (Closed - End of life cycle): [SCP ID :##5847##] : Select query for IBG ( corus re...
- Hafiz, May 17, 2021 09:40 AM:-...
- 10:44 Support #11803 (Pending Customer Feedback): [SCP ID :##5853##] : SI Deletion - Receive Wrong TAC ...
- Kah Yan, May 18, 2021 11:56 AM:-
Kindly find the patch at
\\10.20.8.35\Internet Banking\20210518_5833_SI_Deletio... - 10:41 Support #11631 (Pending Customer Feedback): [SCP ID :##5809##] : Blank EPF Report
- Kah Yan, May 18, 2021 11:10 AM:-
As per WhatsApp communication, please proceed to sync both IBUtils at kfhib03 and... - 10:37 Support #11620 (Pending Customer Feedback): [SCP ID :##5804##] : Account debited twice with same ...
- Hafiz, May 17, 2021 09:46 AM:-
Here our finding on this issue
1. Similar request has been found in esb log
2. ... - 10:34 Support #11683 (Pending Customer Feedback): [SCP ID :##5832##] : DR Patch Versioning
- Kah Yan, May 10, 2021 06:33 PM:-
Kindly find the action plan attached.
We also want to highlight on the server pa... - 10:27 Support #11619 (Pending Customer Feedback): [SCP ID :##5803##] : IBG REV TRANSACTION BUT AVAILAB...
- Hafiz, Apr 21, 2021 03:53 PM:-
A new log file is corrupted but we are able to recover the log file starting from 1... - 10:08 Support #11795: [SCP ID :##5849##] : Directory Update - Retail Banking
- Done by Lizahwati as per request.
Verified by Azli.
Issue closed in SCP. - 10:04 Support #11832 (Closed - End of life cycle): [SCP ID :##5865##] : Document Upload- BUZZ
- Verified by Azli.
Issue closed in SCP. - 10:02 Support #11829 (Closed - End of life cycle): [SCP ID :##5863##] : Directory Update - Resigned
- Verified by Azli.
Issue closed in SCP. - 10:00 Support #11826 (Closed - End of life cycle): [SCP ID :##5862##] : Directory update - Legal
- Verified by Azli.
Issue closed in SCP.
May 24, 2021
- 19:38 Support #11832 (Pending Customer Feedback): [SCP ID :##5865##] : Document Upload- BUZZ
- Done. Pending user to verify.
- 19:37 Support #11830 (Pending Customer Feedback): [SCP ID :##5864##] : Directory Update - 11 Branches
- Done. Pending user to verify.
- 19:30 Support #11829 (Pending Customer Feedback): [SCP ID :##5863##] : Directory Update - Resigned
- Done. Pending user to verify.
- 14:21 Support #11832 (Closed - End of life cycle): [SCP ID :##5865##] : Document Upload- BUZZ
- Hi,
Kindly attend below request:-
Please help to upload urgently to BUZZ, Document Name: KFHMB_Buzz_May_2021 save... - 13:00 Support #11830 (Closed - End of life cycle): [SCP ID :##5864##] : Directory Update - 11 Branches
- Hi,
Kindly attend below request:-
Please proceed with the following, complete details per excel attached (Sheet N... - 12:41 Support #11829 (Closed - End of life cycle): [SCP ID :##5863##] : Directory Update - Resigned
- Hi,
Kindly attend below request:-
Please remove the following staff from Directory and Search button:
RESIGNED... - 09:28 Support #11826 (Pending Customer Feedback): [SCP ID :##5862##] : Directory update - Legal
- Done. Pending user to verify.
- 09:24 Support #11826 (Closed - End of life cycle): [SCP ID :##5862##] : Directory update - Legal
- Hi,
Kindly attend below request:-
Please proceed with the following:
1. rearrange: Kamaliah should be No. 1, F...
May 21, 2021
- 11:34 Support #11823 (Pending Customer Feedback): [SCP ID :##5860##] : Directory Update - Resigned Staf...
- Done removed. Waiting for user to verify.
- 11:02 Support #11824 (Closed - End of life cycle): [SCP ID :##5861##] : TAC verification during login f...
- Hi,
Kindly attend below request:-
Kindly investigate on TAC verification prompted during login for regularly used... - 10:59 Support #11823 (Closed - End of life cycle): [SCP ID :##5860##] : Directory Update - Resigned Sta...
- Hi,
Kindly attend below request:-
Please remove Noreeta Mohd Nor from Legal Directory and search button today.
May 19, 2021
- 16:15 Support #11816 (Closed - End of life cycle): [SCP ID :##5856##] : Unable to Re-Print SI Jompay Tr...
- Hi,
Kindly attend below request:-
Please add print receipt function for SI open Jompay - 09:37 Support #11810 (Development / Work In Progress): [SCP ID :##5854##] : Unable to Re-Print Receipt ...
- 09:36 Support #11813 (Pending Customer Feedback): [SCP ID :##5855##] : TAC not Receive - Klinik Cabang ...
- Root Cause:
No result from CORE
Solution:
KFH to check in CORE if mobile number is updated
PhoenixTPIReques...
May 18, 2021
- 18:18 Support #11813 (Closed - End of life cycle): [SCP ID :##5855##] : TAC not Receive - Klinik Cabang...
- Hi,
Kindly attend below request:-
Customer complained that he unable to receive SMS TAC for change the KFHOnline ... - 17:50 Support #11810 (Closed - End of life cycle): [SCP ID :##5854##] : Unable to Re-Print Receipt from...
- Hi,
Kindly attend below request:-
Please help to check why one of our user unable to re-print SI transaction hist...
May 17, 2021
- 15:52 Support #11803 (Closed - End of life cycle): [SCP ID :##5853##] : SI Deletion - Receive Wrong TAC...
- Hi,
Kindly attend below request:-
One of our customer facing problem to delete her SI record.
She had done 3 sce... - 14:55 Support #11802 (Closed - End of life cycle): [SCP ID :##5852##] : kfhib06 amber light prompted
- Hi,
Kindly attend below request:-
We want to report one of our Sun T2000 server prompted amber light.
Refer to a...
May 11, 2021
- 12:08 Support #11797 (Closed - End of life cycle): [SCP D :##5850##] : Deskmate Update : DOA Bankwide
- Hi,
Kindly attend below request:-
Please replace the DOA Bankwide with the latest one as follows:
File name : ... - 10:46 Support #11795 (Closed - End of life cycle): [SCP ID :##5849##] : Directory Update - Retail Banking
- Hi,
Kindly attend below request:-
Please proceed with the following change urgently:
1. to restructure the dep...
May 06, 2021
- 10:53 Support #11748 (Closed - End of life cycle): [SCP ID :##5844##] : Directory Update - Corporate B...
- Done by Kah Yan as per request.
Verified by Azli.
Issue closed in SCP. - 10:53 Support #11747 (Closed - End of life cycle): [SCP ID :##5843##] : Directory Update - Company Secr...
- Done by Kah Yan as per request.
Verified by Azli.
Issue closed in SCP. - 10:06 Support #11768 (Closed - End of life cycle): [SCP ID :##5847##] : Select query for IBG ( corus re...
- Hi,
Kindly attend below request:-
Can we have the select query for below reports in Corus?
IBG Originating Tra...
May 05, 2021
- 12:23 Support #11761 (Closed - End of life cycle): [SCP ID :##5846##] : Directory Update - Operations
- Hi,
Kindly attend below request:-
Please help to proceed with the following:
1. amend staff details as attache...
May 04, 2021
- 11:35 Support #11596 (Closed - End of life cycle): [SCP ID :##5787##] : BVMC User , Role & Qualifier
- Issue closed in SCP.
- 11:34 Support #11725 (Closed - End of life cycle): [SCP ID :##5836##] : Super ID Password - CORUS Labuan
- Issue closed in SCP.
- 11:32 Support #11748 (Closed - End of life cycle): [SCP ID :##5844##] : Directory Update - Corporate B...
- Hi,
Kindly attend below request:-
Please proceed to update staff photo, all saved in \\10.20.8.132\share doc\Azli... - 11:27 Support #11747 (Closed - End of life cycle): [SCP ID :##5843##] : Directory Update - Company Secr...
- Hi,
Kindly attend below request:-
Please proceed with the following updates:
1. To add Amirah Najwa in the lis...
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